G2 reviewers report that Zoho Social excels in user experience, particularly with its ability to manage multiple brands from a single platform. Users appreciate the convenience of posting to various channels simultaneously, formatted correctly for each platform, which significantly saves time.
Users say that Eclincher stands out for its exceptional customer support, with many highlighting the quick response times and helpfulness of the support team. This level of service has been a key factor for users who rely on timely assistance for their social media management needs.
According to verified reviews, Zoho Social has a much higher overall satisfaction score, reflecting its strong performance in areas like ease of setup and usability. Users have noted that the intuitive onboarding process makes it easy to get started without extensive training.
Reviewers mention that while Eclincher is praised for its user-friendly interface and frequent feature updates, it still faces challenges in overall market presence compared to Zoho Social, which has a significantly larger user base and more reviews, indicating broader acceptance and reliability.
G2 reviewers highlight that Zoho Social's analytics capabilities are robust, allowing users to track post performance and engagement effectively. This feature has been particularly beneficial for users looking to optimize their social media strategies based on data-driven insights.
Users report that while both platforms offer valuable features, Zoho Social's collaboration tools are a standout, enabling teams to work together seamlessly. This has been a game-changer for users managing multiple accounts, as it helps ensure that no important interactions are missed.
How do you track and evaluate the output of your competitors on eclincher?
1 Comment
JG
Hi there, we allow our users to create a feed of competitor analysis of your competitors social feeds by channel. For example, for Instagram taking into...Read more
when will you integrate with zoho crm
1 Comment
GS
Thank you for your question. We currently don't have any plans to integrate with Zoho. We are continuously enhancing our platform with new features and...Read more
How do I make the most of Reporting and sharing Analytics with clients?
2 Comments
BN
The Zoho reports are easy to understand + look great. You can download them as PDF. As long as you're performing, your clients will have a clear picture of...Read more
How do I use the repeat post option?
2 Comments
PE
Hi Salman, you can enable and use the Repeat Scheduler when scheduling your posts from 'New Post' publishing window in Zoho Social. This feature will allow...Read more
Better Reporting Please
2 Comments
PE
Hi Andy, the Reports in Zoho Social can only be generated for up to 95 days in the past. We already have plans to increase the date-range to generate...Read more
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