Compare EasyVista, Zendesk Support, TeamSupport, and Zoho Desk

Pricing

 
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
FREE
$0
/agent/month
 
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
8.6
8.7
Ease of Use
Ease of Use
6.9
8.6
8.7
8.5
Ease of Setup
Ease of Setup
7.1
8.2
8.3
8.1
Ease of Admin
Ease of Admin
7.5
8.3
8.7
8.3
Quality of Support
Quality of Support
7.7
8.3
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
8.1
8.4
9.2
8.5
Product Direction (% positive)
Product Direction (% positive)
7.7
7.6
9.0
8.7
Meets Requirements
EasyVista
8.1
Zendesk Support
8.7
TeamSupport
8.6
Zoho Desk
8.7
Ease of Use
EasyVista
6.9
Zendesk Support
8.6
TeamSupport
8.7
Zoho Desk
8.5
Ease of Setup
EasyVista
7.1
Zendesk Support
8.2
TeamSupport
8.3
Zoho Desk
8.1
Ease of Admin
EasyVista
7.5
Zendesk Support
8.3
TeamSupport
8.7
Zoho Desk
8.3
Quality of Support
EasyVista
7.7
Zendesk Support
8.3
TeamSupport
8.8
Zoho Desk
8.2
Ease of Doing Business With
EasyVista
8.1
Zendesk Support
8.4
TeamSupport
9.2
Zoho Desk
8.5
Product Direction (% positive)
EasyVista
7.7
Zendesk Support
7.6
TeamSupport
9.0
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Zoho Desk
8.7
Searchable Articles
EasyVista
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Zoho Desk
8.6
Community Forums
EasyVista
Not enough data available
Zendesk Support
8.2
TeamSupport
8.0
Zoho Desk
8.4
Interactive FAQs & Forums
EasyVista
Not enough data available
Zendesk Support
8.3
TeamSupport
8.4
Zoho Desk
8.5
Interaction
Web Portals
EasyVista
6.3
Zendesk Support
8.6
TeamSupport
8.7
Zoho Desk
8.6
Forum to Reponse
EasyVista
Not enough data available
Zendesk Support
8.5
TeamSupport
8.5
Zoho Desk
8.5
Tickets and Tagging
EasyVista
6.2
Zendesk Support
8.9
TeamSupport
8.8
Zoho Desk
8.8
Live Chat
EasyVista
Not enough data available
Zendesk Support
8.6
TeamSupport
8.4
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
38.2%
40.4%
70.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
44.9%
47.4%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
16.9%
12.2%
6.1%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%
Zoho Desk
Small-Business
70.0%
Mid-Market
23.9%
Enterprise
6.1%

Reviewers' Industry

 
Higher Education
11.8%
Computer Software
17.2%
Computer Software
27.8%
Information Technology and Services
22.9%
 
Information Technology and Services
9.2%
Information Technology and Services
14.6%
Information Technology and Services
21.0%
Computer Software
10.0%
 
Insurance
6.6%
Internet
9.4%
Internet
4.8%
Telecommunications
4.1%
 
Government Administration
6.6%
Marketing and Advertising
4.7%
Financial Services
4.4%
Internet
3.8%
 
Hospital & Health Care
5.3%
Retail
3.8%
Hospitality
3.9%
Marketing and Advertising
3.6%
 
Other
60.5%
Other
50.2%
Other
38.2%
Other
55.6%
EasyVista
Higher Education
11.8%
Information Technology and Services
9.2%
Insurance
6.6%
Government Administration
6.6%
Hospital & Health Care
5.3%
Other
60.5%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.2%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%
Zoho Desk
Information Technology and Services
22.9%
Computer Software
10.0%
Telecommunications
4.1%
Internet
3.8%
Marketing and Advertising
3.6%
Other
55.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Higher Education

Hard to learn and use the administrator interface

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Higher Education

Hard to learn and use the administrator interface

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zoho Desk

Downloads

Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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Zendesk Support
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TeamSupport
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Zoho Desk
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