Compare EasyVista, Zendesk Support, TeamSupport, and HappyFox

Pricing

 
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
Mighty
$29
per staff / month
 
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
Fantastic
$49
per staff / month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
8.6
8.9
Ease of Use
Ease of Use
6.9
8.6
8.7
9.3
Ease of Setup
Ease of Setup
7.1
8.2
8.3
8.9
Ease of Admin
Ease of Admin
7.5
8.3
8.7
9.1
Quality of Support
Quality of Support
7.7
8.3
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
8.4
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
7.7
7.6
9.0
9.2
Meets Requirements
EasyVista
8.1
Zendesk Support
8.7
TeamSupport
8.6
HappyFox
8.9
Ease of Use
EasyVista
6.9
Zendesk Support
8.6
TeamSupport
8.7
HappyFox
9.3
Ease of Setup
EasyVista
7.1
Zendesk Support
8.2
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
EasyVista
7.5
Zendesk Support
8.3
TeamSupport
8.7
HappyFox
9.1
Quality of Support
EasyVista
7.7
Zendesk Support
8.3
TeamSupport
8.8
HappyFox
9.2
Ease of Doing Business With
EasyVista
8.1
Zendesk Support
8.4
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
EasyVista
7.7
Zendesk Support
7.6
TeamSupport
9.0
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
HappyFox
8.6
Searchable Articles
EasyVista
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
HappyFox
8.9
Community Forums
EasyVista
Not enough data available
Zendesk Support
8.3
TeamSupport
8.0
HappyFox
Not enough data available
Interactive FAQs & Forums
EasyVista
Not enough data available
Zendesk Support
8.3
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
EasyVista
6.3
Zendesk Support
8.6
TeamSupport
8.7
HappyFox
7.7
Forum to Reponse
EasyVista
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
HappyFox
8.2
Tickets and Tagging
EasyVista
6.2
Zendesk Support
8.9
TeamSupport
8.9
HappyFox
9.4
Live Chat
EasyVista
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
38.2%
40.6%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
45.0%
46.9%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
16.8%
12.4%
15.2%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%
TeamSupport
Small-Business
40.6%
Mid-Market
46.9%
Enterprise
12.4%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Higher Education
14.3%
Computer Software
17.5%
Computer Software
26.7%
Information Technology and Services
14.6%
 
Information Technology and Services
9.9%
Information Technology and Services
15.2%
Information Technology and Services
21.2%
Computer Software
12.0%
 
Hospital & Health Care
7.7%
Internet
9.9%
Internet
5.4%
Higher Education
6.3%
 
Insurance
6.6%
Marketing and Advertising
4.7%
Financial Services
4.2%
Real Estate
3.8%
 
Government Administration
5.5%
Retail
3.5%
Hospitality
3.7%
Education Management
3.8%
 
Other
56.0%
Other
49.2%
Other
38.7%
Other
59.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.2%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.7%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided

Downloads

Zendesk Support
No downloads provided
HappyFox
No downloads provided
Ask EasyVista a QuestionContact EasyVistaRequest More InformationRequest More InformationAsk HappyFox a QuestionContact HappyFox
 
EasyVista
EasyVista
Zendesk Support
Zendesk Support
TeamSupport
TeamSupport
HappyFox
HappyFox
Optimized for quick response