Compare EasyVista vs Zendesk Support

See this
comparison of EasyVista vs. Zendesk Support
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Zendesk Support rates 4.2/5 stars with 1,581 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
EasyVista
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
Ease of Use
Ease of Use
6.9
8.6
Ease of Setup
Ease of Setup
7.1
8.2
Ease of Admin
Ease of Admin
7.5
8.3
Quality of Support
Quality of Support
7.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
7.6
Meets Requirements
EasyVista
8.1
Zendesk Support
8.7
Ease of Use
EasyVista
6.9
Zendesk Support
8.6
Ease of Setup
EasyVista
7.1
Zendesk Support
8.2
Ease of Admin
EasyVista
7.5
Zendesk Support
8.3
Quality of Support
EasyVista
7.7
Zendesk Support
8.3
Ease of Doing Business With
EasyVista
8.1
Zendesk Support
8.4
Product Direction (% positive)
EasyVista
7.7
Zendesk Support
7.6

Features

Administration
Change Management
EasyVista
Not enough data available
Zendesk Support
8.6
Asset Management
EasyVista
Not enough data available
Zendesk Support
8.3
Reports & Analytics
EasyVista
Not enough data available
Zendesk Support
8.7
Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Zendesk Support
8.6
Searchable Articles
EasyVista
Not enough data available
Zendesk Support
8.6
Community Forums
EasyVista
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
EasyVista
Not enough data available
Zendesk Support
8.3
Service Desk
Help Desk
EasyVista
Not enough data available
Zendesk Support
8.9
Incident Reports
EasyVista
Not enough data available
Zendesk Support
8.8
Process Workflow
EasyVista
Not enough data available
Zendesk Support
8.7
Interaction
Web Portals
EasyVista
6.3
Zendesk Support
8.6
Forum to Reponse
EasyVista
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
EasyVista
6.2
Zendesk Support
8.9
Live Chat
EasyVista
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
16.8%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Higher Education
14.3%
Computer Software
17.5%
 
Information Technology and Services
9.9%
Information Technology and Services
15.2%
 
Hospital & Health Care
7.7%
Internet
9.9%
 
Insurance
6.6%
Marketing and Advertising
4.7%
 
Government Administration
5.5%
Retail
3.5%
 
Other
56.0%
Other
49.2%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Zendesk Support
No videos provided

Downloads

 No downloads provided
Zendesk Support
No downloads provided
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