Compare EasyVista, TeamSupport, and Zendesk Support

Pricing

 
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.7
Ease of Use
Ease of Use
6.9
8.7
8.6
Ease of Setup
Ease of Setup
7.1
8.3
8.2
Ease of Admin
Ease of Admin
7.5
8.7
8.3
Quality of Support
Quality of Support
7.7
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
7.6
Meets Requirements
EasyVista
8.1
TeamSupport
8.6
Zendesk Support
8.7
Ease of Use
EasyVista
6.9
TeamSupport
8.7
Zendesk Support
8.6
Ease of Setup
EasyVista
7.1
TeamSupport
8.3
Zendesk Support
8.2
Ease of Admin
EasyVista
7.5
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
EasyVista
7.7
TeamSupport
8.8
Zendesk Support
8.3
Ease of Doing Business With
EasyVista
8.1
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
EasyVista
7.7
TeamSupport
9.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Searchable Articles
EasyVista
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Community Forums
EasyVista
Not enough data available
TeamSupport
8.0
Zendesk Support
8.3
Interactive FAQs & Forums
EasyVista
Not enough data available
TeamSupport
8.3
Zendesk Support
8.3
Interaction
Web Portals
EasyVista
6.3
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
EasyVista
Not enough data available
TeamSupport
8.4
Zendesk Support
8.5
Tickets and Tagging
EasyVista
6.2
TeamSupport
8.9
Zendesk Support
8.9
Live Chat
EasyVista
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
40.7%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
47.0%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
12.4%
16.7%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
TeamSupport
Small-Business
40.7%
Mid-Market
47.0%
Enterprise
12.4%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%

Reviewers' Industry

 
Higher Education
14.3%
Computer Software
26.6%
Computer Software
17.5%
 
Information Technology and Services
9.9%
Information Technology and Services
21.1%
Information Technology and Services
15.2%
 
Hospital & Health Care
7.7%
Internet
5.4%
Internet
9.9%
 
Insurance
6.6%
Financial Services
4.2%
Marketing and Advertising
4.7%
 
Government Administration
5.5%
Hospitality
3.7%
Retail
3.5%
 
Other
56.0%
Other
39.0%
Other
49.2%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
39.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
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