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Compare EasyVista, TeamSupport, and ServiceNow

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.4
Ease of Use
Ease of Use
6.9
8.6
7.4
Ease of Setup
Ease of Setup
7.1
8.3
7.2
Ease of Admin
Ease of Admin
7.5
8.7
7.8
Quality of Support
Quality of Support
7.7
8.8
7.9
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
7.8
Meets Requirements
EasyVista
8.1
TeamSupport
8.6
ServiceNow
8.4
Ease of Use
EasyVista
6.9
TeamSupport
8.6
ServiceNow
7.4
Ease of Setup
EasyVista
7.1
TeamSupport
8.3
ServiceNow
7.2
Ease of Admin
EasyVista
7.5
TeamSupport
8.7
ServiceNow
7.8
Quality of Support
EasyVista
7.7
TeamSupport
8.8
ServiceNow
7.9
Ease of Doing Business With
EasyVista
8.1
TeamSupport
9.2
ServiceNow
8.1
Product Direction (% positive)
EasyVista
7.7
TeamSupport
9.0
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
40.9%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
47.3%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
11.8%
78.8%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Higher Education
14.3%
Computer Software
26.7%
Information Technology and Services
27.6%
 
Information Technology and Services
9.9%
Information Technology and Services
21.0%
Hospital & Health Care
7.5%
 
Hospital & Health Care
7.7%
Internet
5.7%
Higher Education
7.5%
 
Insurance
6.6%
Financial Services
4.4%
Computer Software
6.7%
 
Government Administration
5.5%
Hospitality
3.7%
Financial Services
6.1%
 
Other
56.0%
Other
38.5%
Other
44.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

ServiceNow
No videos provided
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