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Compare EasyVista, TeamSupport, and HappyFox

Pricing

 
Support Desk
$50
/ agent / month billed annually
Mighty
$29
per staff / month
 
Enterprise
$65
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Private Cloud
Custom
Contact Us for Pricing
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.9
Ease of Use
Ease of Use
6.9
8.6
9.3
Ease of Setup
Ease of Setup
7.1
8.3
8.9
Ease of Admin
Ease of Admin
7.5
8.7
9.1
Quality of Support
Quality of Support
7.7
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
9.3
Meets Requirements
EasyVista
8.1
TeamSupport
8.6
HappyFox
8.9
Ease of Use
EasyVista
6.9
TeamSupport
8.6
HappyFox
9.3
Ease of Setup
EasyVista
7.1
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
EasyVista
7.5
TeamSupport
8.7
HappyFox
9.1
Quality of Support
EasyVista
7.7
TeamSupport
8.8
HappyFox
9.2
Ease of Doing Business With
EasyVista
8.1
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
EasyVista
7.7
TeamSupport
9.0
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
TeamSupport
8.3
HappyFox
8.5
Searchable Articles
EasyVista
Not enough data available
TeamSupport
8.3
HappyFox
8.8
Community Forums
EasyVista
Not enough data available
TeamSupport
8.0
HappyFox
Not enough data available
Interactive FAQs & Forums
EasyVista
Not enough data available
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
EasyVista
6.3
TeamSupport
8.7
HappyFox
7.2
Forum to Reponse
EasyVista
Not enough data available
TeamSupport
8.4
HappyFox
8.1
Tickets and Tagging
EasyVista
6.2
TeamSupport
8.8
HappyFox
9.3
Live Chat
EasyVista
Not enough data available
TeamSupport
8.4
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
40.9%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
47.3%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
11.8%
15.5%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Higher Education
14.3%
Computer Software
26.7%
Information Technology and Services
14.1%
 
Information Technology and Services
9.9%
Information Technology and Services
21.0%
Computer Software
12.2%
 
Hospital & Health Care
7.7%
Internet
5.7%
Higher Education
6.4%
 
Insurance
6.6%
Financial Services
4.4%
Real Estate
3.8%
 
Government Administration
5.5%
Hospitality
3.7%
Education Management
3.8%
 
Other
56.0%
Other
38.5%
Other
59.6%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
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