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Compare EasyVista, TeamSupport, and Freshdesk

Pricing

 
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.5
Ease of Use
Ease of Use
6.9
8.6
8.8
Ease of Setup
Ease of Setup
7.1
8.3
8.6
Ease of Admin
Ease of Admin
7.5
8.7
8.7
Quality of Support
Quality of Support
7.7
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
9.0
8.6
Meets Requirements
EasyVista
8.1
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
EasyVista
6.9
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
EasyVista
7.1
TeamSupport
8.3
Freshdesk
8.6
Ease of Admin
EasyVista
7.5
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
EasyVista
7.7
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
EasyVista
8.1
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
EasyVista
7.7
TeamSupport
9.0
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
TeamSupport
8.3
Freshdesk
8.8
Searchable Articles
EasyVista
Not enough data available
TeamSupport
8.3
Freshdesk
8.6
Community Forums
EasyVista
Not enough data available
TeamSupport
8.0
Freshdesk
8.4
Interactive FAQs & Forums
EasyVista
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
EasyVista
6.3
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
EasyVista
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
EasyVista
6.2
TeamSupport
8.8
Freshdesk
8.8
Live Chat
EasyVista
Not enough data available
TeamSupport
8.4
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
40.9%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
47.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
11.8%
10.9%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Higher Education
14.3%
Computer Software
26.7%
Information Technology and Services
20.4%
 
Information Technology and Services
9.9%
Information Technology and Services
21.0%
Computer Software
13.9%
 
Hospital & Health Care
7.7%
Internet
5.7%
Internet
5.9%
 
Insurance
6.6%
Financial Services
4.4%
Education Management
3.7%
 
Government Administration
5.5%
Hospitality
3.7%
E-Learning
3.4%
 
Other
56.0%
Other
38.5%
Other
52.7%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
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