Compare EasyVista, Solvvy, Samanage, and Spiceworks Help Desk

Pricing

 
TEAM
$29
per month
YOU HOST IT
Free
 
BUSINESS
$59
per month
Spiceworks Hosts It
Free
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
Solvvy
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
8.6
Ease of Use
Ease of Use
6.9
9.3
9.0
8.7
Ease of Setup
Ease of Setup
7.1
8.9
8.7
8.7
Ease of Admin
Ease of Admin
7.5
9.2
8.9
8.7
Quality of Support
Quality of Support
7.7
9.4
9.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.1
8.9
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.1
8.1
Meets Requirements
EasyVista
8.1
Solvvy
8.8
Samanage
8.6
Spiceworks Help Desk
8.6
Ease of Use
EasyVista
6.9
Solvvy
9.3
Samanage
9.0
Spiceworks Help Desk
8.7
Ease of Setup
EasyVista
7.1
Solvvy
8.9
Samanage
8.7
Spiceworks Help Desk
8.7
Ease of Admin
EasyVista
7.5
Solvvy
9.2
Samanage
8.9
Spiceworks Help Desk
8.7
Quality of Support
EasyVista
7.7
Solvvy
9.4
Samanage
9.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
Samanage
9.1
Spiceworks Help Desk
8.9
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0
Samanage
9.1
Spiceworks Help Desk
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
6.5%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
70.4%
65.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
23.0%
12.9%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.0%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
65.1%
Enterprise
12.9%

Reviewers' Industry

 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
11.6%
Information Technology and Services
21.2%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Hospital & Health Care
10.3%
Education Management
7.3%
 
Hospital & Health Care
7.7%
Retail
15.6%
Higher Education
6.2%
Higher Education
5.8%
 
Insurance
6.6%
Consumer Electronics
6.3%
Education Management
5.0%
Hospital & Health Care
5.2%
 
Government Administration
5.5%
Computer Networking
6.3%
Financial Services
4.5%
Computer Software
3.2%
 
Other
56.0%
Other
12.5%
Other
62.3%
Other
57.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Spiceworks Help Desk
Information Technology and Services
21.2%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Steven H.
Administrator in Retail

The Workflow engine is great and they are in the process of making it even better. The Asset management portion functions smoothly and the utility was easy to push out via GPO. The setup of the product is what sells it. Very easy to setup every function,...

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 User in Apparel & Fashion

Too many lousy features. The lack of automation is a huge turn off. The options are limited for managing helpdesk tickets.

Caitlin M.
Administrator in Telecommunications

The way tickets are sorted and the search function is not very user friendly.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Samanage
Most Helpful Favorable Review
Steven H.
Administrator in Retail

The Workflow engine is great and they are in the process of making it even better. The Asset management portion functions smoothly and the utility was easy to push out via GPO. The setup of the product is what sells it. Very easy to setup every function,...

Most Helpful Critical Review
G2 User in Apparel & Fashion

Too many lousy features. The lack of automation is a huge turn off. The options are limited for managing helpdesk tickets.

Spiceworks Help Desk
Most Helpful Favorable Review
Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Caitlin M.
Administrator in Telecommunications

The way tickets are sorted and the search function is not very user friendly.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Spiceworks Help Desk
No videos provided
Ask EasyVista a QuestionContact EasyVistaAsk Solvvy a QuestionContact SolvvyAsk Samanage a QuestionContact SamanageRequest More InformationRequest More Information
 
EasyVista
EasyVista
Solvvy
Solvvy
Optimized for quick response
Samanage
Samanage
Optimized for quick response
Spiceworks Help Desk
Spiceworks Help Desk