Compare EasyVista, Solvvy, Samanage, and Jira Service Desk

Pricing

 
TEAM
$29
per month
GET STARTED
$10
/month
 
BUSINESS
$59
per month
FOR GROWING TEAMS
$20
/agent/month
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
Solvvy
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
8.5
Ease of Use
Ease of Use
6.9
9.3
9.0
7.9
Ease of Setup
Ease of Setup
7.1
8.9
8.7
7.3
Ease of Admin
Ease of Admin
7.5
9.2
8.9
7.4
Quality of Support
Quality of Support
7.7
9.4
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.1
7.9
Meets Requirements
EasyVista
8.1
Solvvy
8.8
Samanage
8.6
Jira Service Desk
8.5
Ease of Use
EasyVista
6.9
Solvvy
9.3
Samanage
9.0
Jira Service Desk
7.9
Ease of Setup
EasyVista
7.1
Solvvy
8.9
Samanage
8.7
Jira Service Desk
7.3
Ease of Admin
EasyVista
7.5
Solvvy
9.2
Samanage
8.9
Jira Service Desk
7.4
Quality of Support
EasyVista
7.7
Solvvy
9.4
Samanage
9.0
Jira Service Desk
8.0
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
Samanage
9.1
Jira Service Desk
8.2
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0
Samanage
9.1
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
6.5%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
70.4%
40.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
23.0%
43.7%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.0%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%

Reviewers' Industry

 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
11.6%
Information Technology and Services
28.4%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Hospital & Health Care
10.3%
Computer Software
15.3%
 
Hospital & Health Care
7.7%
Retail
15.6%
Higher Education
6.2%
Internet
6.0%
 
Insurance
6.6%
Consumer Electronics
6.3%
Education Management
5.0%
Telecommunications
4.3%
 
Government Administration
5.5%
Computer Networking
6.3%
Financial Services
4.5%
Financial Services
4.3%
 
Other
56.0%
Other
12.5%
Other
62.3%
Other
41.7%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Steph T.
Administrator in Internet

It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...

Shvonne C.
Administrator in Health, Wellness and Fitness

1. Our ability to extend Samanage outside of IT. 2. How responsive the Samanage team is to requests. 3. The continual expansion of the product but in a meaningful way. 4. . . . I guess I can stop now . . .

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

G2 User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

Ryen B.
User in Higher Education

The ease of use. Most of the time, tickets are duplicated because people don't know their ticket was created.

G2 User in Internet

do not currently have any dislikes from this tool

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Solvvy
Most Helpful Favorable Review
Steph T.
Administrator in Internet

It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...

Most Helpful Critical Review
G2 User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

Samanage
Most Helpful Favorable Review
Shvonne C.
Administrator in Health, Wellness and Fitness

1. Our ability to extend Samanage outside of IT. 2. How responsive the Samanage team is to requests. 3. The continual expansion of the product but in a meaningful way. 4. . . . I guess I can stop now . . .

Most Helpful Critical Review
Ryen B.
User in Higher Education

The ease of use. Most of the time, tickets are duplicated because people don't know their ticket was created.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

do not currently have any dislikes from this tool

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Jira Service Desk
No videos provided
Ask EasyVista a QuestionContact EasyVistaAsk Solvvy a QuestionContact SolvvyAsk Samanage a QuestionContact SamanageRequest More InformationRequest More Information
 
EasyVista
EasyVista
Solvvy
Solvvy
Optimized for quick response
Samanage
Samanage
Optimized for quick response
Jira Service Desk
Jira Service Desk