Compare EasyVista, Solvvy, Samanage, and Freshservice

Pricing

 
TEAM
$29
per month
BLOSSOM
$19
/agent/month billed yearly
 
BUSINESS
$59
per month
GARDEN
$49
/agent/month billed yearly
 
PROFESSIONAL
$79
per month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
Solvvy
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
8.8
Ease of Use
Ease of Use
6.9
9.3
9.0
9.3
Ease of Setup
Ease of Setup
7.1
8.9
8.7
8.9
Ease of Admin
Ease of Admin
7.5
9.2
8.9
9.0
Quality of Support
Quality of Support
7.7
9.4
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.1
9.3
Meets Requirements
EasyVista
8.1
Solvvy
8.8
Samanage
8.6
Freshservice
8.8
Ease of Use
EasyVista
6.9
Solvvy
9.3
Samanage
9.0
Freshservice
9.3
Ease of Setup
EasyVista
7.1
Solvvy
8.9
Samanage
8.7
Freshservice
8.9
Ease of Admin
EasyVista
7.5
Solvvy
9.2
Samanage
8.9
Freshservice
9.0
Quality of Support
EasyVista
7.7
Solvvy
9.4
Samanage
9.0
Freshservice
9.2
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
Samanage
9.1
Freshservice
9.1
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0
Samanage
9.1
Freshservice
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
6.5%
20.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
70.4%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
23.0%
19.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.0%
Freshservice
Small-Business
20.3%
Mid-Market
60.0%
Enterprise
19.6%

Reviewers' Industry

 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
11.6%
Information Technology and Services
21.1%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Hospital & Health Care
10.3%
Education Management
5.6%
 
Hospital & Health Care
7.7%
Retail
15.6%
Higher Education
6.2%
Hospital & Health Care
4.6%
 
Insurance
6.6%
Consumer Electronics
6.3%
Education Management
5.0%
Construction
3.9%
 
Government Administration
5.5%
Computer Networking
6.3%
Financial Services
4.5%
Computer Software
3.7%
 
Other
56.0%
Other
12.5%
Other
62.3%
Other
61.1%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Freshservice
Information Technology and Services
21.1%
Education Management
5.6%
Hospital & Health Care
4.6%
Construction
3.9%
Computer Software
3.7%
Other
61.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

David P.
Administrator in Food & Beverages

Reporting portal is missing a lot of depth. Very hard to get a decent looking report for exactly what your boss is asking to report on.

Jean G.
Administrator in Aviation & Aerospace

Nothing really. Kind of sucks that some of the useful features were on the paid only side of the ticketing system but it's normal.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

Solvvy
Most Helpful Favorable Review
Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Samanage
Most Helpful Favorable Review
Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

Most Helpful Critical Review
David P.
Administrator in Food & Beverages

Reporting portal is missing a lot of depth. Very hard to get a decent looking report for exactly what your boss is asking to report on.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Jean G.
Administrator in Aviation & Aerospace

Nothing really. Kind of sucks that some of the useful features were on the paid only side of the ticketing system but it's normal.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Freshservice
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EasyVista
EasyVista
Solvvy
Solvvy
Optimized for quick response
Samanage
Samanage
Optimized for quick response
Freshservice
Freshservice