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Compare EasyVista, Solvvy, and Jira Service Desk

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
Solvvy
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.5
Ease of Use
Ease of Use
6.9
9.3
7.8
Ease of Setup
Ease of Setup
7.1
8.9
7.3
Ease of Admin
Ease of Admin
7.5
9.2
7.4
Quality of Support
Quality of Support
7.7
9.4
8.0
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.9
Meets Requirements
EasyVista
8.1
Solvvy
8.8
Jira Service Desk
8.5
Ease of Use
EasyVista
6.9
Solvvy
9.3
Jira Service Desk
7.8
Ease of Setup
EasyVista
7.1
Solvvy
8.9
Jira Service Desk
7.3
Ease of Admin
EasyVista
7.5
Solvvy
9.2
Jira Service Desk
7.4
Quality of Support
EasyVista
7.7
Solvvy
9.4
Jira Service Desk
8.0
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
Jira Service Desk
8.2
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0
Jira Service Desk
7.9

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Solvvy
Not enough data available
Jira Service Desk
8.1
Searchable Articles
EasyVista
Not enough data available
Solvvy
9.7
Jira Service Desk
8.0
Community Forums
EasyVista
Not enough data available
Solvvy
Not enough data available
Jira Service Desk
8.0
Interactive FAQs & Forums
EasyVista
Not enough data available
Solvvy
8.6
Jira Service Desk
7.8
Interaction
Web Portals
EasyVista
6.3
Solvvy
9.4
Jira Service Desk
8.1
Forum to Reponse
EasyVista
Not enough data available
Solvvy
Not enough data available
Jira Service Desk
8.1
Tickets and Tagging
EasyVista
6.2
Solvvy
9.0
Jira Service Desk
8.7
Live Chat
EasyVista
Not enough data available
Solvvy
Not enough data available
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
43.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%

Reviewers' Industry

 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
28.5%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Computer Software
15.1%
 
Hospital & Health Care
7.7%
Retail
15.6%
Internet
6.1%
 
Insurance
6.6%
Consumer Electronics
6.3%
Telecommunications
4.3%
 
Government Administration
5.5%
Computer Networking
6.3%
Financial Services
4.3%
 
Other
56.0%
Other
12.5%
Other
41.7%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
Jira Service Desk
No videos provided
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