Compare EasyVista, Solvvy, and Cherwell Service Management

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
Solvvy
Free Trial
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.2
Ease of Use
Ease of Use
6.9
9.3
7.7
Ease of Setup
Ease of Setup
7.1
8.9
7.4
Ease of Admin
Ease of Admin
7.5
9.2
8.2
Quality of Support
Quality of Support
7.7
9.4
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.8
Meets Requirements
EasyVista
8.1
Solvvy
8.8
Cherwell Service Management
8.2
Ease of Use
EasyVista
6.9
Solvvy
9.3
Cherwell Service Management
7.7
Ease of Setup
EasyVista
7.1
Solvvy
8.9
Cherwell Service Management
7.4
Ease of Admin
EasyVista
7.5
Solvvy
9.2
Cherwell Service Management
8.2
Quality of Support
EasyVista
7.7
Solvvy
9.4
Cherwell Service Management
8.3
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
Cherwell Service Management
8.8
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
68.3%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
15.9%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Hospital & Health Care
11.0%
 
Hospital & Health Care
7.7%
Retail
15.6%
Higher Education
9.7%
 
Insurance
6.6%
Consumer Electronics
6.3%
Government Administration
9.7%
 
Government Administration
5.5%
Computer Networking
6.3%
Financial Services
5.5%
 
Other
56.0%
Other
12.5%
Other
48.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

G2 User

The fact that macros can be created by each user to speed up the process of creating/updating incidents/service requests and IT work orders.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 User in Information Technology and Services

The user interface makes it very difficult to do most anything

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Cherwell Service Management
Most Helpful Favorable Review
G2 User

The fact that macros can be created by each user to speed up the process of creating/updating incidents/service requests and IT work orders.

Most Helpful Critical Review
G2 User in Information Technology and Services

The user interface makes it very difficult to do most anything

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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
Cherwell Service Management

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

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