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Compare EasyVista, Solvvy, and Cherwell Service Management

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
Solvvy
Free Trial
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.2
Ease of Use
Ease of Use
6.9
9.3
7.7
Ease of Setup
Ease of Setup
7.1
8.9
7.4
Ease of Admin
Ease of Admin
7.5
9.2
8.2
Quality of Support
Quality of Support
7.7
9.4
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.8
Meets Requirements
EasyVista
8.1
Solvvy
8.8
Cherwell Service Management
8.2
Ease of Use
EasyVista
6.9
Solvvy
9.3
Cherwell Service Management
7.7
Ease of Setup
EasyVista
7.1
Solvvy
8.9
Cherwell Service Management
7.4
Ease of Admin
EasyVista
7.5
Solvvy
9.2
Cherwell Service Management
8.2
Quality of Support
EasyVista
7.7
Solvvy
9.4
Cherwell Service Management
8.3
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
Cherwell Service Management
8.8
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
68.3%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
15.9%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Hospital & Health Care
11.0%
 
Hospital & Health Care
7.7%
Retail
15.6%
Higher Education
9.7%
 
Insurance
6.6%
Consumer Electronics
6.3%
Government Administration
9.7%
 
Government Administration
5.5%
Computer Networking
6.3%
Financial Services
5.5%
 
Other
56.0%
Other
12.5%
Other
48.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

G2 User in Renewables & Environment

Easy of use and flexibility to quick change or adjust items with basic knowledge. While it is helpful to have an IT person do some of the design work, it is not required and you can break up the tasks to no IT employees. Dashboards for interactive reports...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

G2 User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Solvvy
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Cherwell Service Management
Most Helpful Favorable Review
G2 User in Renewables & Environment

Easy of use and flexibility to quick change or adjust items with basic knowledge. While it is helpful to have an IT person do some of the design work, it is not required and you can break up the tasks to no IT employees. Dashboards for interactive reports...

Most Helpful Critical Review
G2 User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
Cherwell Service Management

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

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