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Compare EasyVista, Solvvy, and BMC Remedy

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
Solvvy
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.0
Ease of Use
Ease of Use
6.9
9.3
7.1
Ease of Setup
Ease of Setup
7.1
8.9
6.9
Ease of Admin
Ease of Admin
7.5
9.2
7.2
Quality of Support
Quality of Support
7.7
9.4
7.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
7.9
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
5.9
Meets Requirements
EasyVista
8.1
Solvvy
8.8
BMC Remedy
8.0
Ease of Use
EasyVista
6.9
Solvvy
9.3
BMC Remedy
7.1
Ease of Setup
EasyVista
7.1
Solvvy
8.9
BMC Remedy
6.9
Ease of Admin
EasyVista
7.5
Solvvy
9.2
BMC Remedy
7.2
Quality of Support
EasyVista
7.7
Solvvy
9.4
BMC Remedy
7.4
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
BMC Remedy
7.9
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.8%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
84.2%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
74.2%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Higher Education
14.3%
Internet
31.3%
Information Technology and Services
32.4%
 
Information Technology and Services
9.9%
Computer Software
28.1%
Telecommunications
9.0%
 
Hospital & Health Care
7.7%
Retail
15.6%
Hospital & Health Care
6.1%
 
Insurance
6.6%
Consumer Electronics
6.3%
Higher Education
4.3%
 
Government Administration
5.5%
Computer Networking
6.3%
Computer Software
4.3%
 
Other
56.0%
Other
12.5%
Other
43.9%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
BMC Remedy
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