Compare EasyVista vs Solvvy

See this
comparison of EasyVista vs. Solvvy
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial
EasyVista
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
Ease of Use
Ease of Use
6.9
9.3
Ease of Setup
Ease of Setup
7.1
8.9
Ease of Admin
Ease of Admin
7.5
9.2
Quality of Support
Quality of Support
7.7
9.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
Meets Requirements
EasyVista
8.1
Solvvy
8.8
Ease of Use
EasyVista
6.9
Solvvy
9.3
Ease of Setup
EasyVista
7.1
Solvvy
8.9
Ease of Admin
EasyVista
7.5
Solvvy
9.2
Quality of Support
EasyVista
7.7
Solvvy
9.4
Ease of Doing Business With
EasyVista
8.1
Solvvy
9.7
Product Direction (% positive)
EasyVista
7.7
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Solvvy
Not enough data available
Searchable Articles
EasyVista
Not enough data available
Solvvy
9.7
Community Forums
EasyVista
Not enough data available
Solvvy
Not enough data available
Interactive FAQs & Forums
EasyVista
Not enough data available
Solvvy
8.6
Interaction
Web Portals
EasyVista
6.3
Solvvy
9.4
Forum to Reponse
EasyVista
Not enough data available
Solvvy
Not enough data available
Tickets and Tagging
EasyVista
6.2
Solvvy
9.0
Live Chat
EasyVista
Not enough data available
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
15.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
85.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
0%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%

Reviewers' Industry

 
Higher Education
11.8%
Internet
25.0%
 
Information Technology and Services
9.2%
Computer Software
25.0%
 
Insurance
6.6%
Retail
15.0%
 
Government Administration
6.6%
Computer Networking
10.0%
 
Hospital & Health Care
5.3%
Media Production
5.0%
 
Other
60.5%
Other
20.0%
EasyVista
Higher Education
11.8%
Information Technology and Services
9.2%
Insurance
6.6%
Government Administration
6.6%
Hospital & Health Care
5.3%
Other
60.5%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Jessica H.
Executive Sponsor in Internet

I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Jessica H.
Executive Sponsor in Internet

I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Solvvy
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