Compare EasyVista, SolarWinds Service Desk, and Solvvy

Pricing

 
TEAM
$29
per month
 
BUSINESS
$59
per month
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
SolarWinds Service Desk
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.8
Ease of Use
Ease of Use
6.9
9.0
9.3
Ease of Setup
Ease of Setup
7.1
8.7
8.9
Ease of Admin
Ease of Admin
7.5
8.9
9.2
Quality of Support
Quality of Support
7.7
9.0
9.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.1
9.7
Product Direction (% positive)
Product Direction (% positive)
7.7
9.1
10.0
Meets Requirements
EasyVista
8.1
SolarWinds Service Desk
8.6
Solvvy
8.8
Ease of Use
EasyVista
6.9
SolarWinds Service Desk
9.0
Solvvy
9.3
Ease of Setup
EasyVista
7.1
SolarWinds Service Desk
8.7
Solvvy
8.9
Ease of Admin
EasyVista
7.5
SolarWinds Service Desk
8.9
Solvvy
9.2
Quality of Support
EasyVista
7.7
SolarWinds Service Desk
9.0
Solvvy
9.4
Ease of Doing Business With
EasyVista
8.1
SolarWinds Service Desk
9.1
Solvvy
9.7
Product Direction (% positive)
EasyVista
7.7
SolarWinds Service Desk
9.1
Solvvy
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
6.5%
15.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
69.9%
85.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
23.6%
0%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
SolarWinds Service Desk
Small-Business
6.5%
Mid-Market
69.9%
Enterprise
23.6%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%

Reviewers' Industry

 
Higher Education
11.8%
Information Technology and Services
11.5%
Internet
25.0%
 
Information Technology and Services
9.2%
Hospital & Health Care
8.3%
Computer Software
25.0%
 
Insurance
6.6%
Higher Education
5.7%
Retail
15.0%
 
Government Administration
6.6%
Education Management
5.1%
Computer Networking
10.0%
 
Hospital & Health Care
5.3%
Financial Services
4.7%
Media Production
5.0%
 
Other
60.5%
Other
64.7%
Other
20.0%
EasyVista
Higher Education
11.8%
Information Technology and Services
9.2%
Insurance
6.6%
Government Administration
6.6%
Hospital & Health Care
5.3%
Other
60.5%
SolarWinds Service Desk
Information Technology and Services
11.5%
Hospital & Health Care
8.3%
Higher Education
5.7%
Education Management
5.1%
Financial Services
4.7%
Other
64.7%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Sebastian P.
Administrator in Information Technology and Services

I would say the Incident Management related features: SLA rules, Reports, Problem Management. They have an excellent customer support, not only solving issues fast but as well providing information on best practices and listening to the community for new...

G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Higher Education

Hard to learn and use the administrator interface

Mike F.
User in Education Management

Interface has an issue with IOS. Not retro working for older systems. Barely readable i pre- IOS9 devices. Mobile app needs more development on the interface side.

Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Higher Education

Hard to learn and use the administrator interface

SolarWinds Service Desk
Most Helpful Favorable Review
Sebastian P.
Administrator in Information Technology and Services

I would say the Incident Management related features: SLA rules, Reports, Problem Management. They have an excellent customer support, not only solving issues fast but as well providing information on best practices and listening to the community for new...

Most Helpful Critical Review
Mike F.
User in Education Management

Interface has an issue with IOS. Not retro working for older systems. Barely readable i pre- IOS9 devices. Mobile app needs more development on the interface side.

Solvvy
Most Helpful Favorable Review
G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Most Helpful Critical Review
Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

SolarWinds Service Desk is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With SolarWinds Service Desk, you can treat your employees like your best customers through a single service desk for the entire company.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

SolarWinds Service Desk

SolarWinds Service Desk is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With SolarWinds Service Desk, you can treat your employees like your best customers through a single service desk for the entire company.

Solvvy
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