Compare EasyVista, Samanage, and Solvvy

Pricing

 
TEAM
$29
per month
 
BUSINESS
$59
per month
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
8.8
Ease of Use
Ease of Use
6.9
9.0
9.3
Ease of Setup
Ease of Setup
7.1
8.7
8.9
Ease of Admin
Ease of Admin
7.5
8.9
9.2
Quality of Support
Quality of Support
7.7
9.0
9.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.1
9.7
Product Direction (% positive)
Product Direction (% positive)
7.7
9.1
10.0
Meets Requirements
EasyVista
8.1
Samanage
8.6
Solvvy
8.8
Ease of Use
EasyVista
6.9
Samanage
9.0
Solvvy
9.3
Ease of Setup
EasyVista
7.1
Samanage
8.7
Solvvy
8.9
Ease of Admin
EasyVista
7.5
Samanage
8.9
Solvvy
9.2
Quality of Support
EasyVista
7.7
Samanage
9.0
Solvvy
9.4
Ease of Doing Business With
EasyVista
8.1
Samanage
9.1
Solvvy
9.7
Product Direction (% positive)
EasyVista
7.7
Samanage
9.1
Solvvy
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
6.5%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
70.4%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
23.0%
0%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
11.6%
Internet
31.3%
 
Information Technology and Services
9.9%
Hospital & Health Care
10.3%
Computer Software
28.1%
 
Hospital & Health Care
7.7%
Higher Education
6.2%
Retail
15.6%
 
Insurance
6.6%
Education Management
5.0%
Consumer Electronics
6.3%
 
Government Administration
5.5%
Financial Services
4.5%
Computer Networking
6.3%
 
Other
56.0%
Other
62.3%
Other
12.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Michael K.
Administrator in Security and Investigations

We came from a free IT ticketing system to SAmanage. We had no way of easily tracking inventory, we had no CMDB, and no way to easily track tickets during their life cycle. Since deploying SAmanage My department has completely changed, and the way the...

G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospital & Health Care

ESM is not very intuitive and takes training to be able to use.

David O.
Administrator in Internet

The search tool could be more complete.

G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Hospital & Health Care

ESM is not very intuitive and takes training to be able to use.

Samanage
Most Helpful Favorable Review
Michael K.
Administrator in Security and Investigations

We came from a free IT ticketing system to SAmanage. We had no way of easily tracking inventory, we had no CMDB, and no way to easily track tickets during their life cycle. Since deploying SAmanage My department has completely changed, and the way the...

Most Helpful Critical Review
David O.
Administrator in Internet

The search tool could be more complete.

Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Solvvy
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