Compare EasyVista vs Samanage

See this
comparison of EasyVista vs. Samanage
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Samanage rates 4.4/5 stars with 527 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
TEAM
$29
per month
 
BUSINESS
$59
per month
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial
EasyVista
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
Ease of Use
Ease of Use
6.9
9.0
Ease of Setup
Ease of Setup
7.1
8.7
Ease of Admin
Ease of Admin
7.5
8.9
Quality of Support
Quality of Support
7.7
9.0
Ease of Doing Business With
Ease of Doing Business With
8.1
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
9.1
Meets Requirements
EasyVista
8.1
Samanage
8.6
Ease of Use
EasyVista
6.9
Samanage
9.0
Ease of Setup
EasyVista
7.1
Samanage
8.7
Ease of Admin
EasyVista
7.5
Samanage
8.9
Quality of Support
EasyVista
7.7
Samanage
9.0
Ease of Doing Business With
EasyVista
8.1
Samanage
9.1
Product Direction (% positive)
EasyVista
7.7
Samanage
9.1

Features

Administration
Change Management
EasyVista
Not enough data available
Samanage
8.8
Asset Management
EasyVista
Not enough data available
Samanage
8.6
Reports & Analytics
EasyVista
Not enough data available
Samanage
8.4
Incident Management
Automate Ticket Routing
EasyVista
6.8
Samanage
8.6
Ticket Prioritization
EasyVista
6.4
Samanage
8.7
Ticket Notifications
EasyVista
6.9
Samanage
8.7
Knowledge Base
EasyVista
5.6
Samanage
8.4
Knowledge Base/Ticket Integration
EasyVista
6.0
Samanage
8.5
Service Desk
Help Desk
EasyVista
Not enough data available
Samanage
9.4
Incident Reports
EasyVista
Not enough data available
Samanage
9.3
Process Workflow
EasyVista
Not enough data available
Samanage
9.0
Reporting
Dashboards
EasyVista
4.3
Samanage
8.3
Time Tracking
EasyVista
5.6
Samanage
8.2
Surveys
EasyVista
Not enough data available
Samanage
8.1
Access & Usability
Mobile
EasyVista
4.3
Samanage
7.1
Self Service
EasyVista
6.9
Samanage
8.4
Active Directory
EasyVista
7.3
Samanage
8.2
Multi-Channel Access
EasyVista
Not enough data available
Samanage
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
70.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
23.1%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.1%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
11.7%
 
Information Technology and Services
9.9%
Hospital & Health Care
10.3%
 
Hospital & Health Care
7.7%
Higher Education
6.2%
 
Insurance
6.6%
Education Management
5.0%
 
Government Administration
5.5%
Financial Services
4.5%
 
Other
56.0%
Other
62.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Samanage
Information Technology and Services
11.7%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Trevis P.
User

The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 User in Hospital & Health Care

The amount of emails I get from the updates and status changes, when not pertaining to me. For example if it is being sent from design to the technical writer I do not need to know that and get an email alert telling me.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

Samanage
Most Helpful Favorable Review
Trevis P.
User

The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.

Most Helpful Critical Review
G2 User in Hospital & Health Care

The amount of emails I get from the updates and status changes, when not pertaining to me. For example if it is being sent from design to the technical writer I do not need to know that and get an email alert telling me.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

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