Compare EasyVista, LiveHelpNow, and ServiceNow

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
8.4
Ease of Use
Ease of Use
6.9
8.7
7.4
Ease of Setup
Ease of Setup
7.1
8.4
7.2
Ease of Admin
Ease of Admin
7.5
8.4
7.8
Quality of Support
Quality of Support
7.7
8.6
7.9
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
7.8
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.7
ServiceNow
8.4
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
ServiceNow
7.4
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
ServiceNow
7.2
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
ServiceNow
7.8
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
ServiceNow
7.9
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
ServiceNow
8.1
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
47.9%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.5%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
19.7%
79.0%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
47.9%
Mid-Market
32.5%
Enterprise
19.7%
ServiceNow
Small-Business
4.1%
Mid-Market
16.8%
Enterprise
79.0%

Reviewers' Industry

 
Higher Education
11.8%
Retail
6.8%
Information Technology and Services
27.8%
 
Information Technology and Services
9.2%
Information Technology and Services
6.0%
Hospital & Health Care
7.0%
 
Insurance
6.6%
Insurance
4.3%
Higher Education
6.6%
 
Government Administration
6.6%
Consumer Goods
4.3%
Computer Software
6.5%
 
Hospital & Health Care
5.3%
Telecommunications
3.4%
Financial Services
5.6%
 
Other
60.5%
Other
75.2%
Other
46.6%
EasyVista
Higher Education
11.8%
Information Technology and Services
9.2%
Insurance
6.6%
Government Administration
6.6%
Hospital & Health Care
5.3%
Other
60.5%
LiveHelpNow
Retail
6.8%
Information Technology and Services
6.0%
Insurance
4.3%
Consumer Goods
4.3%
Telecommunications
3.4%
Other
75.2%
ServiceNow
Information Technology and Services
27.8%
Hospital & Health Care
7.0%
Higher Education
6.6%
Computer Software
6.5%
Financial Services
5.6%
Other
46.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

User

I really like the notification set up with the ding as well as a pop-up on my computer screen. I think it's helpful to see when the visitor is typing so we don't end the conversation early.

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
Executive Sponsor

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

Administrator

The software/operator panel can be slow (like an old computer).

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Executive Sponsor

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

LiveHelpNow
Most Helpful Favorable Review
User

I really like the notification set up with the ding as well as a pop-up on my computer screen. I think it's helpful to see when the visitor is typing so we don't end the conversation early.

Most Helpful Critical Review
Administrator

The software/operator panel can be slow (like an old computer).

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
ServiceNow
No downloads provided
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