Compare EasyVista, LiveHelpNow, and Samanage

Pricing

 
Live chat and SMS
$18.90
per month
TEAM
$29
per month
 
Call management
$9
per month
BUSINESS
$59
per month
 
Knowledge base management
$18.90
per month
PROFESSIONAL
$79
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
8.6
Ease of Use
Ease of Use
6.9
8.7
9.0
Ease of Setup
Ease of Setup
7.1
8.4
8.7
Ease of Admin
Ease of Admin
7.5
8.4
8.9
Quality of Support
Quality of Support
7.7
8.6
9.0
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
9.1
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.7
Samanage
8.6
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Samanage
9.0
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Samanage
8.7
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Samanage
8.9
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Samanage
9.0
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Samanage
9.1
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.8
Samanage
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
47.9%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.5%
70.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
19.7%
23.5%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
47.9%
Mid-Market
32.5%
Enterprise
19.7%
Samanage
Small-Business
6.5%
Mid-Market
70.0%
Enterprise
23.5%

Reviewers' Industry

 
Higher Education
11.8%
Retail
6.8%
Information Technology and Services
11.6%
 
Information Technology and Services
9.2%
Information Technology and Services
6.0%
Hospital & Health Care
8.3%
 
Insurance
6.6%
Insurance
4.3%
Higher Education
5.7%
 
Government Administration
6.6%
Consumer Goods
4.3%
Education Management
5.1%
 
Hospital & Health Care
5.3%
Telecommunications
3.4%
Financial Services
4.7%
 
Other
60.5%
Other
75.2%
Other
64.6%
EasyVista
Higher Education
11.8%
Information Technology and Services
9.2%
Insurance
6.6%
Government Administration
6.6%
Hospital & Health Care
5.3%
Other
60.5%
LiveHelpNow
Retail
6.8%
Information Technology and Services
6.0%
Insurance
4.3%
Consumer Goods
4.3%
Telecommunications
3.4%
Other
75.2%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
8.3%
Higher Education
5.7%
Education Management
5.1%
Financial Services
4.7%
Other
64.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User

LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic.

Terrance H.
Administrator in Information Technology and Services

Samanage takes IT asset management and tracking to the next level, and is worth every critical dollar our non-profit agency spends on it. As a one-person IT shop, I have found Samanageto be an exceptional solution for tracking assets, managing work orders,...

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

G2 User in Computer Networking

Everything. I dislike the support, the administration, the customization, the integration, the CSMs, etc.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

LiveHelpNow
Most Helpful Favorable Review
G2 User

LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic.

Most Helpful Critical Review
G2 User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

Samanage
Most Helpful Favorable Review
Terrance H.
Administrator in Information Technology and Services

Samanage takes IT asset management and tracking to the next level, and is worth every critical dollar our non-profit agency spends on it. As a one-person IT shop, I have found Samanageto be an exceptional solution for tracking assets, managing work orders,...

Most Helpful Critical Review
G2 User in Computer Networking

Everything. I dislike the support, the administration, the customization, the integration, the CSMs, etc.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Downloads

LiveHelpNow
No downloads provided
Ask EasyVista a QuestionContact EasyVistaAsk LiveHelpNow a QuestionContact LiveHelpNowAsk Samanage a QuestionContact Samanage
Add Product
EasyVista
EasyVista
LiveHelpNow
LiveHelpNow
Samanage
Samanage
Optimized for quick response