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Compare EasyVista, LiveHelpNow, Jira Service Desk, and Spiceworks Help Desk

Pricing

 
Live chat and SMS
$18.90
per month
FOR GROWING TEAMS
$20
/agent/month
YOU HOST IT
Free
 
Knowledge base management
$18.90
per month
GET STARTED
$10
/month
Spiceworks Hosts It
Free
 
Support Ticket Sofware
$18.90
per month
 
Call management
$9
per month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
Jira Service Desk
FOR GROWING TEAMS
$20/agent/month
GET STARTED
$10/month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
8.5
8.6
Ease of Use
Ease of Use
6.9
8.7
7.8
8.7
Ease of Setup
Ease of Setup
7.1
8.4
7.3
8.7
Ease of Admin
Ease of Admin
7.5
8.4
7.4
8.7
Quality of Support
Quality of Support
7.7
8.6
8.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
7.8
8.2
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.7
Jira Service Desk
8.5
Spiceworks Help Desk
8.6
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Jira Service Desk
7.8
Spiceworks Help Desk
8.7
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Jira Service Desk
7.3
Spiceworks Help Desk
8.7
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Jira Service Desk
7.4
Spiceworks Help Desk
8.7
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Jira Service Desk
8.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Jira Service Desk
8.2
Spiceworks Help Desk
8.9
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.8
Jira Service Desk
7.8
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.7%
16.1%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
40.4%
64.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.3%
43.5%
12.9%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
64.9%
Enterprise
12.9%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.6%
Information Technology and Services
28.4%
Information Technology and Services
21.3%
 
Information Technology and Services
9.9%
Retail
5.6%
Computer Software
15.1%
Education Management
7.3%
 
Hospital & Health Care
7.7%
Consumer Goods
4.9%
Internet
6.1%
Higher Education
5.8%
 
Insurance
6.6%
Insurance
4.2%
Telecommunications
4.3%
Hospital & Health Care
5.2%
 
Government Administration
5.5%
Business Supplies and Equipment
4.2%
Financial Services
4.3%
Computer Software
3.2%
 
Other
56.0%
Other
73.6%
Other
41.8%
Other
57.1%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
Spiceworks Help Desk
Information Technology and Services
21.3%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

G2 User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

Venelina V.
Administrator in Oil & Energy

You cannot attach more than one file when closing a ticket. The website crashes often and is sometimes slow. Ads are very distracting.Would like to have an option to send all solved and closed tickets via email to an assigned administrator.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

LiveHelpNow
Most Helpful Favorable Review
G2 User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

Spiceworks Help Desk
Most Helpful Favorable Review
Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Venelina V.
Administrator in Oil & Energy

You cannot attach more than one file when closing a ticket. The website crashes often and is sometimes slow. Ads are very distracting.Would like to have an option to send all solved and closed tickets via email to an assigned administrator.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
Jira Service Desk
No videos provided
Spiceworks Help Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Jira Service Desk
No downloads provided
Spiceworks Help Desk
No downloads provided
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