Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare EasyVista, LiveHelpNow, Jira Service Desk, and ServiceNow

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
8.5
8.4
Ease of Use
Ease of Use
6.9
8.7
7.8
7.4
Ease of Setup
Ease of Setup
7.1
8.4
7.3
7.2
Ease of Admin
Ease of Admin
7.5
8.4
7.4
7.8
Quality of Support
Quality of Support
7.7
8.6
8.0
7.9
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
7.9
7.8
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.7
Jira Service Desk
8.5
ServiceNow
8.4
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Jira Service Desk
7.8
ServiceNow
7.4
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Jira Service Desk
7.3
ServiceNow
7.2
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Jira Service Desk
7.4
ServiceNow
7.8
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Jira Service Desk
8.0
ServiceNow
7.9
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Jira Service Desk
8.2
ServiceNow
8.1
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.8
Jira Service Desk
7.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.7%
16.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
40.4%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.3%
43.5%
78.8%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.6%
Information Technology and Services
28.3%
Information Technology and Services
27.6%
 
Information Technology and Services
9.9%
Retail
5.6%
Computer Software
15.1%
Hospital & Health Care
7.5%
 
Hospital & Health Care
7.7%
Consumer Goods
4.9%
Internet
6.1%
Higher Education
7.5%
 
Insurance
6.6%
Insurance
4.2%
Telecommunications
4.3%
Computer Software
6.7%
 
Government Administration
5.5%
Business Supplies and Equipment
4.2%
Financial Services
4.3%
Financial Services
6.1%
 
Other
56.0%
Other
73.6%
Other
41.7%
Other
44.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Jira Service Desk
Information Technology and Services
28.3%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

LiveHelpNow
Most Helpful Favorable Review
G2 User

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
Jira Service Desk
No videos provided
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Jira Service Desk
No downloads provided
ServiceNow
No downloads provided
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