Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare EasyVista, LiveHelpNow, Jira Service Desk, and Micro Focus Service Management Automation (SMAX)

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
8.5
8.2
Ease of Use
Ease of Use
6.9
8.7
7.8
7.4
Ease of Setup
Ease of Setup
7.1
8.4
7.3
7.1
Ease of Admin
Ease of Admin
7.5
8.4
7.4
7.5
Quality of Support
Quality of Support
7.7
8.6
8.0
7.6
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
7.8
6.8
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.7
Jira Service Desk
8.5
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Jira Service Desk
7.8
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Jira Service Desk
7.3
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Jira Service Desk
7.4
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Jira Service Desk
8.0
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Jira Service Desk
8.2
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.8
Jira Service Desk
7.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
49.1%
16.2%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.5%
40.4%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.4%
43.4%
69.2%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
49.1%
Mid-Market
32.5%
Enterprise
18.4%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.7%
Information Technology and Services
28.4%
Information Technology and Services
25.4%
 
Information Technology and Services
9.9%
Retail
5.6%
Computer Software
15.2%
Hospital & Health Care
10.2%
 
Hospital & Health Care
7.7%
Consumer Goods
4.9%
Internet
6.1%
Insurance
8.5%
 
Insurance
6.6%
Insurance
4.2%
Telecommunications
4.4%
Airlines/Aviation
8.5%
 
Government Administration
5.5%
Business Supplies and Equipment
4.2%
Financial Services
4.4%
Utilities
3.4%
 
Other
56.0%
Other
73.4%
Other
41.6%
Other
44.1%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.7%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.4%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Sam H.
Administrator

Simplicity of use and ability to customize notifications.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

LiveHelpNow
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
Jira Service Desk
No videos provided
Micro Focus Service Management Automation (SMAX)
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Jira Service Desk
No downloads provided
Micro Focus Service Management Automation (SMAX)
No downloads provided
Ask EasyVista a QuestionContact EasyVistaAsk LiveHelpNow a QuestionContact LiveHelpNowAsk Jira Service Desk a QuestionContact Jira Service DeskAsk Micro Focus Service Management Automation (SMAX) a QuestionContact Micro Focus Service Management Automation (SMAX)