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Compare EasyVista, LiveHelpNow, Jira Service Desk, and Freshservice

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
Knowledge base management
$18.90
per month
ESTATE
$79
/agent/month billed yearly
 
Support Ticket Sofware
$18.90
per month
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
8.5
8.8
Ease of Use
Ease of Use
6.9
8.7
7.8
9.3
Ease of Setup
Ease of Setup
7.1
8.4
7.3
8.9
Ease of Admin
Ease of Admin
7.5
8.4
7.4
9.0
Quality of Support
Quality of Support
7.7
8.6
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
7.8
9.4
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.7
Jira Service Desk
8.5
Freshservice
8.8
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Jira Service Desk
7.8
Freshservice
9.3
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Jira Service Desk
7.3
Freshservice
8.9
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Jira Service Desk
7.4
Freshservice
9.0
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Jira Service Desk
8.0
Freshservice
9.2
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Jira Service Desk
8.2
Freshservice
9.1
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.8
Jira Service Desk
7.8
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
49.1%
16.2%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.5%
40.4%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.4%
43.4%
19.0%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
49.1%
Mid-Market
32.5%
Enterprise
18.4%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.7%
Information Technology and Services
28.4%
Information Technology and Services
21.4%
 
Information Technology and Services
9.9%
Retail
5.6%
Computer Software
15.2%
Education Management
5.5%
 
Hospital & Health Care
7.7%
Consumer Goods
4.9%
Internet
6.1%
Hospital & Health Care
4.6%
 
Insurance
6.6%
Insurance
4.2%
Telecommunications
4.4%
Construction
3.7%
 
Government Administration
5.5%
Business Supplies and Equipment
4.2%
Financial Services
4.4%
Computer Software
3.7%
 
Other
56.0%
Other
73.4%
Other
41.6%
Other
61.0%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.7%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.4%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
Freshservice
Information Technology and Services
21.4%
Education Management
5.5%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Sam H.
Administrator

Simplicity of use and ability to customize notifications.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

Cleveland S.
Administrator in Financial Services

No "If/Then/Else" ability in automation. The automation logic it much too limited. If the Observer tool just had the same options as dispatcher we would be much better (specifically the "cc" functionality). If I had the ability to add a "cc" in Observer my...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

LiveHelpNow
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Cleveland S.
Administrator in Financial Services

No "If/Then/Else" ability in automation. The automation logic it much too limited. If the Observer tool just had the same options as dispatcher we would be much better (specifically the "cc" functionality). If I had the ability to add a "cc" in Observer my...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
Jira Service Desk
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Jira Service Desk
No downloads provided
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