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Compare EasyVista, LiveHelpNow, Jira Service Desk, and BMC Remedy

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
8.5
8.0
Ease of Use
Ease of Use
6.9
8.7
7.8
7.1
Ease of Setup
Ease of Setup
7.1
8.4
7.3
6.9
Ease of Admin
Ease of Admin
7.5
8.4
7.4
7.2
Quality of Support
Quality of Support
7.7
8.6
8.0
7.4
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.2
7.9
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
7.8
5.9
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.7
Jira Service Desk
8.5
BMC Remedy
8.0
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Jira Service Desk
7.8
BMC Remedy
7.1
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Jira Service Desk
7.3
BMC Remedy
6.9
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Jira Service Desk
7.4
BMC Remedy
7.2
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Jira Service Desk
8.0
BMC Remedy
7.4
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Jira Service Desk
8.2
BMC Remedy
7.9
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.8
Jira Service Desk
7.8
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
48.7%
16.2%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.0%
40.4%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.3%
43.4%
74.2%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.6%
Information Technology and Services
28.4%
Information Technology and Services
32.4%
 
Information Technology and Services
9.9%
Retail
5.6%
Computer Software
15.2%
Telecommunications
9.0%
 
Hospital & Health Care
7.7%
Consumer Goods
4.9%
Internet
6.1%
Hospital & Health Care
6.1%
 
Insurance
6.6%
Insurance
4.2%
Telecommunications
4.4%
Higher Education
4.3%
 
Government Administration
5.5%
Business Supplies and Equipment
4.2%
Financial Services
4.4%
Computer Software
4.3%
 
Other
56.0%
Other
73.6%
Other
41.6%
Other
43.9%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User

Being able to chat online, it makes things easier

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 User

The software/operator panel can be slow (like an old computer).

G2 User in Law Practice

No workflow, missing integration with outlook

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

LiveHelpNow
Most Helpful Favorable Review
G2 User

Being able to chat online, it makes things easier

Most Helpful Critical Review
G2 User

The software/operator panel can be slow (like an old computer).

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
Jira Service Desk
No videos provided
BMC Remedy
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Jira Service Desk
No downloads provided
BMC Remedy
No downloads provided
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