Compare EasyVista, LiveHelpNow, and Cherwell ITSM

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Cherwell ITSM
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
8.2
Ease of Use
Ease of Use
6.9
8.7
7.7
Ease of Setup
Ease of Setup
7.1
8.4
7.4
Ease of Admin
Ease of Admin
7.5
8.4
8.2
Quality of Support
Quality of Support
7.7
8.6
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
7.8
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.7
Cherwell ITSM
8.2
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Cherwell ITSM
7.7
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Cherwell ITSM
7.4
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Cherwell ITSM
8.2
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Cherwell ITSM
8.3
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Cherwell ITSM
8.8
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.8
Cherwell ITSM
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
47.9%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.5%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
19.7%
68.3%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
47.9%
Mid-Market
32.5%
Enterprise
19.7%
Cherwell ITSM
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Higher Education
11.8%
Retail
6.8%
Information Technology and Services
17.5%
 
Information Technology and Services
9.2%
Information Technology and Services
6.0%
Hospital & Health Care
10.3%
 
Insurance
6.6%
Insurance
4.3%
Higher Education
10.3%
 
Government Administration
6.6%
Consumer Goods
4.3%
Government Administration
8.7%
 
Hospital & Health Care
5.3%
Telecommunications
3.4%
Financial Services
5.6%
 
Other
60.5%
Other
75.2%
Other
47.6%
EasyVista
Higher Education
11.8%
Information Technology and Services
9.2%
Insurance
6.6%
Government Administration
6.6%
Hospital & Health Care
5.3%
Other
60.5%
LiveHelpNow
Retail
6.8%
Information Technology and Services
6.0%
Insurance
4.3%
Consumer Goods
4.3%
Telecommunications
3.4%
Other
75.2%
Cherwell ITSM
Information Technology and Services
17.5%
Hospital & Health Care
10.3%
Higher Education
10.3%
Government Administration
8.7%
Financial Services
5.6%
Other
47.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Donald S.
Internal Consultant in Utilities

Very useful. Can perform exactly what is needed

Alex K.
Administrator in Hospital & Health Care

Cherwell has tons of features that every ticketing/service management system must have. Besides, it can be customized to anyone's liking and provide powerful reporting and incident visibility. It has many custom fields for incident resolution, categories,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

G2 User in Information Technology and Services

The user interface makes it very difficult to do most anything

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

LiveHelpNow
Most Helpful Favorable Review
Donald S.
Internal Consultant in Utilities

Very useful. Can perform exactly what is needed

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Cherwell ITSM
Most Helpful Favorable Review
Alex K.
Administrator in Hospital & Health Care

Cherwell has tons of features that every ticketing/service management system must have. Besides, it can be customized to anyone's liking and provide powerful reporting and incident visibility. It has many custom fields for incident resolution, categories,...

Most Helpful Critical Review
G2 User in Information Technology and Services

The user interface makes it very difficult to do most anything

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
Cherwell ITSM

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Ask EasyVista a QuestionContact EasyVistaAsk LiveHelpNow a QuestionContact LiveHelpNowAsk Cherwell ITSM a QuestionContact Cherwell ITSM