Compare EasyVista, LiveHelpNow, and BMC Remedy

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
7.9
Ease of Use
Ease of Use
6.9
8.7
7.1
Ease of Setup
Ease of Setup
7.1
8.4
6.9
Ease of Admin
Ease of Admin
7.5
8.4
7.2
Quality of Support
Quality of Support
7.7
8.6
7.3
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
7.9
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
5.9
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.7
BMC Remedy
7.9
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
BMC Remedy
7.1
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
BMC Remedy
6.9
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
BMC Remedy
7.2
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
BMC Remedy
7.3
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
BMC Remedy
7.9
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.8
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
47.9%
4.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.5%
21.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
19.7%
74.7%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
47.9%
Mid-Market
32.5%
Enterprise
19.7%
BMC Remedy
Small-Business
4.0%
Mid-Market
21.3%
Enterprise
74.7%

Reviewers' Industry

 
Higher Education
11.8%
Retail
6.8%
Information Technology and Services
32.7%
 
Information Technology and Services
9.2%
Information Technology and Services
6.0%
Telecommunications
8.8%
 
Insurance
6.6%
Insurance
4.3%
Hospital & Health Care
6.6%
 
Government Administration
6.6%
Consumer Goods
4.3%
Computer Software
4.4%
 
Hospital & Health Care
5.3%
Telecommunications
3.4%
Higher Education
4.0%
 
Other
60.5%
Other
75.2%
Other
43.4%
EasyVista
Higher Education
11.8%
Information Technology and Services
9.2%
Insurance
6.6%
Government Administration
6.6%
Hospital & Health Care
5.3%
Other
60.5%
LiveHelpNow
Retail
6.8%
Information Technology and Services
6.0%
Insurance
4.3%
Consumer Goods
4.3%
Telecommunications
3.4%
Other
75.2%
BMC Remedy
Information Technology and Services
32.7%
Telecommunications
8.8%
Hospital & Health Care
6.6%
Computer Software
4.4%
Higher Education
4.0%
Other
43.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Donald S.
Internal Consultant in Utilities

Very useful. Can perform exactly what is needed

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

LiveHelpNow
Most Helpful Favorable Review
Donald S.
Internal Consultant in Utilities

Very useful. Can perform exactly what is needed

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided
BMC Remedy
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
BMC Remedy
No downloads provided
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