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Compare EasyVista vs LiveHelpNow
See this
comparison of EasyVista vs. LiveHelpNow
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. LiveHelpNow rates 4.2/5 stars with 114 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
EasyVista
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
Ease of Use
Ease of Use
6.9
8.7
Ease of Setup
Ease of Setup
7.1
8.4
Ease of Admin
Ease of Admin
7.5
8.4
Quality of Support
Quality of Support
7.7
8.6
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
Product Direction (% positive)
Product Direction (% positive)
7.7
7.8
Meets Requirements
EasyVista
8.1
LiveHelpNow
8.7
Ease of Use
EasyVista
6.9
LiveHelpNow
8.7
Ease of Setup
EasyVista
7.1
LiveHelpNow
8.4
Ease of Admin
EasyVista
7.5
LiveHelpNow
8.4
Quality of Support
EasyVista
7.7
LiveHelpNow
8.6
Ease of Doing Business With
EasyVista
8.1
LiveHelpNow
8.9
Product Direction (% positive)
EasyVista
7.7
LiveHelpNow
7.8

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
LiveHelpNow
8.8
Searchable Articles
EasyVista
Not enough data available
LiveHelpNow
8.9
Community Forums
EasyVista
Not enough data available
LiveHelpNow
8.0
Interactive FAQs & Forums
EasyVista
Not enough data available
LiveHelpNow
8.6
Interaction
Web Portals
EasyVista
6.3
LiveHelpNow
8.3
Forum to Reponse
EasyVista
Not enough data available
LiveHelpNow
7.7
Tickets and Tagging
EasyVista
6.2
LiveHelpNow
8.2
Live Chat
EasyVista
Not enough data available
LiveHelpNow
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
49.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
32.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
18.4%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
LiveHelpNow
Small-Business
49.1%
Mid-Market
32.5%
Enterprise
18.4%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
7.7%
 
Information Technology and Services
9.9%
Retail
5.6%
 
Hospital & Health Care
7.7%
Consumer Goods
4.9%
 
Insurance
6.6%
Insurance
4.2%
 
Government Administration
5.5%
Business Supplies and Equipment
4.2%
 
Other
56.0%
Other
73.4%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
LiveHelpNow
Information Technology and Services
7.7%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

LiveHelpNow
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

LiveHelpNow
No videos provided

Downloads

 No downloads provided
LiveHelpNow
No downloads provided
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