EasyVista vs Kayako | G2

Compare EasyVista vs Kayako

See this
comparison of EasyVista vs. Kayako
based on data from user reviews. EasyVista rates 3.9/5 stars with 76 reviews. Kayako rates 4.1/5 stars with 190 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

  ‐
Inbox
$66
/agent/month
  ‐
Growth
$64
/agent/month
  ‐
Scale
$25
/agent/month
 
Free Trial
Free Trial
EasyVista
Free Trial
Kayako
Inbox
$55/agent/month
Growth
$17/agent/month
Scale
$64/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.5
Ease of Use
Ease of Use
3.0
7.1
Ease of Setup
Ease of Setup
1.2
8.8
Ease of Admin
Ease of Admin
0.4
1.5
Quality of Support
Quality of Support
0.5
7.0
Ease of Doing Business With
Ease of Doing Business With
3.6
6.4
Product Direction (% positive)
Product Direction (% positive)
6.5
6.0
Meets Requirements
EasyVista
1.4
Kayako
1.6
Ease of Use
EasyVista
5.3
Kayako
1.4
Ease of Setup
EasyVista
7.5
Kayako
5.7
Ease of Admin
EasyVista
7.4
Kayako
8.5
Quality of Support
EasyVista
5.5
Kayako
2.2
Ease of Doing Business With
EasyVista
7.3
Kayako
3.1
Product Direction (% positive)
EasyVista
2.4
Kayako
0.7

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
Kayako
5.7
Searchable Articles
EasyVista
Not enough data available
Kayako
1.5
Community Forums
EasyVista
Not enough data available
Kayako
7.4
Interactive FAQs & Forums
EasyVista
Not enough data available
Kayako
2.0
Interaction
Web Portals
EasyVista
3.4
Kayako
7.3
Forum to Reponse
EasyVista
Not enough data available
Kayako
8.1
Tickets and Tagging
EasyVista
8.0
Kayako
8.1
Live Chat
EasyVista
Not enough data available
Kayako
7.3

Reviewers' Company Size

Small-Business (71 or fewer emp.)
Small-Business
(26 or fewer emp.)
8.5%
87.1%
Mid-Market (84-6260 emp.)
Mid-Market
(18-3228 emp.)
70.2%
68.1%
Enterprise (> 8527 emp.)
Enterprise
(> 8232 emp.)
03.7%
03.8%
EasyVista
Small-Business
1.4%
Mid-Market
12.4%
Enterprise
01.3%
Kayako
Small-Business
38.3%
Mid-Market
63.8%
Enterprise
25.6%

Reviewers' Industry

 
Higher Education
57.2%
Information Technology and Services
04.5%
 
Information Technology and Services
7.4%
Computer Software
32.2%
 
Insurance
6.8%
Telecommunications
2.8%
 
Government Administration
8.2%
Internet
8.7%
 
Hospital & Health Care
6.6%
Marketing and Advertising
7.4%
 
Other
44.1%
Other
14.6%
EasyVista
Higher Education
48.1%
Information Technology and Services
0.7%
Insurance
4.1%
Government Administration
1.4%
Hospital & Health Care
3.6%
Other
52.3%
Kayako
Information Technology and Services
37.6%
Computer Software
53.1%
Telecommunications
3.8%
Internet
4.7%
Marketing and Advertising
2.5%
Other
73.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Higher Education

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search...

Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Administrator in Higher Education

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
8 of 5
7 of 3
3 of 6
1 of 2
2 of 5
2 of 7
2 of 3
0 of 0
6 of 8
1 of 7
5 of 8
4 of 6

Videos

 

EasyVista helps 7 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

EasyVista

EasyVista helps 8 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask EasyVista a QuestionContact EasyVista Ask Kayako a QuestionContact Kayako
Add Product
EasyVista
EasyVista
Kayako
Kayako
Optimized for quick response