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Compare EasyVista, Jira Service Desk, and Freshservice

Pricing

 
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial
EasyVista
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
8.8
Ease of Use
Ease of Use
6.9
7.8
9.3
Ease of Setup
Ease of Setup
7.1
7.3
8.9
Ease of Admin
Ease of Admin
7.5
7.4
9.0
Quality of Support
Quality of Support
7.7
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
7.9
9.4
Meets Requirements
EasyVista
8.1
Jira Service Desk
8.5
Freshservice
8.8
Ease of Use
EasyVista
6.9
Jira Service Desk
7.8
Freshservice
9.3
Ease of Setup
EasyVista
7.1
Jira Service Desk
7.3
Freshservice
8.9
Ease of Admin
EasyVista
7.5
Jira Service Desk
7.4
Freshservice
9.0
Quality of Support
EasyVista
7.7
Jira Service Desk
8.0
Freshservice
9.2
Ease of Doing Business With
EasyVista
8.1
Jira Service Desk
8.2
Freshservice
9.1
Product Direction (% positive)
EasyVista
7.7
Jira Service Desk
7.9
Freshservice
9.4

Features

Administration
Change Management
EasyVista
Not enough data available
Jira Service Desk
8.9
Freshservice
8.3
Asset Management
EasyVista
Not enough data available
Jira Service Desk
8.5
Freshservice
8.3
Reports & Analytics
EasyVista
Not enough data available
Jira Service Desk
8.2
Freshservice
8.7
Incident Management
Automate Ticket Routing
EasyVista
6.8
Jira Service Desk
8.6
Freshservice
8.9
Ticket Prioritization
EasyVista
6.4
Jira Service Desk
8.6
Freshservice
8.8
Ticket Notifications
EasyVista
6.9
Jira Service Desk
8.5
Freshservice
9.0
Knowledge Base
EasyVista
5.6
Jira Service Desk
8.1
Freshservice
8.7
Knowledge Base/Ticket Integration
EasyVista
6.0
Jira Service Desk
8.1
Freshservice
8.7
Service Desk
Help Desk
EasyVista
Not enough data available
Jira Service Desk
8.0
Freshservice
9.3
Incident Reports
EasyVista
Not enough data available
Jira Service Desk
8.0
Freshservice
9.1
Process Workflow
EasyVista
Not enough data available
Jira Service Desk
7.8
Freshservice
8.9
Reporting
Dashboards
EasyVista
4.3
Jira Service Desk
8.3
Freshservice
8.1
Time Tracking
EasyVista
5.6
Jira Service Desk
8.3
Freshservice
8.0
Surveys
EasyVista
Not enough data available
Jira Service Desk
7.6
Freshservice
8.1
Access & Usability
Mobile
EasyVista
4.3
Jira Service Desk
7.5
Freshservice
8.5
Self Service
EasyVista
6.9
Jira Service Desk
8.3
Freshservice
8.9
Active Directory
EasyVista
7.3
Jira Service Desk
8.2
Freshservice
8.5
Multi-Channel Access
EasyVista
Not enough data available
Jira Service Desk
7.9
Freshservice
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
16.1%
20.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
40.3%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
43.6%
19.2%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Freshservice
Small-Business
20.8%
Mid-Market
60.0%
Enterprise
19.2%

Reviewers' Industry

 
Higher Education
14.3%
Information Technology and Services
28.5%
Information Technology and Services
21.4%
 
Information Technology and Services
9.9%
Computer Software
15.1%
Education Management
5.7%
 
Hospital & Health Care
7.7%
Internet
6.1%
Hospital & Health Care
4.6%
 
Insurance
6.6%
Telecommunications
4.3%
Construction
3.7%
 
Government Administration
5.5%
Financial Services
4.3%
Computer Software
3.7%
 
Other
56.0%
Other
41.7%
Other
60.9%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Freshservice
Information Technology and Services
21.4%
Education Management
5.7%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
60.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Games

there is nothing i really dont dont like about it...

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

G2 User in Information Technology and Services

I wish this was more ITIL compliant. I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Computer Games

there is nothing i really dont dont like about it...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 User in Information Technology and Services

I wish this was more ITIL compliant. I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Jira Service Desk
No videos provided
Freshservice

Downloads

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