Compare EasyVista, HubSpot Service Hub, SolarWinds Service Desk, and ServiceNow

Pricing

 
Service Hub Free
$0
TEAM
$29
per month
 
Service Hub Enterprise
$1,200
/month
BUSINESS
$59
per month
 
Service Hub Professional
$400
/month
PROFESSIONAL
$79
per month
 
Service Hub Starter
$50
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
SolarWinds Service Desk
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
8.6
8.4
Ease of Use
Ease of Use
6.9
9.0
9.0
7.4
Ease of Setup
Ease of Setup
7.1
8.3
8.7
7.2
Ease of Admin
Ease of Admin
7.5
8.3
8.9
7.8
Quality of Support
Quality of Support
7.7
8.7
9.0
7.9
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
9.1
8.1
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.1
7.8
Meets Requirements
EasyVista
8.1
HubSpot Service Hub
9.0
SolarWinds Service Desk
8.6
ServiceNow
8.4
Ease of Use
EasyVista
6.9
HubSpot Service Hub
9.0
SolarWinds Service Desk
9.0
ServiceNow
7.4
Ease of Setup
EasyVista
7.1
HubSpot Service Hub
8.3
SolarWinds Service Desk
8.7
ServiceNow
7.2
Ease of Admin
EasyVista
7.5
HubSpot Service Hub
8.3
SolarWinds Service Desk
8.9
ServiceNow
7.8
Quality of Support
EasyVista
7.7
HubSpot Service Hub
8.7
SolarWinds Service Desk
9.0
ServiceNow
7.9
Ease of Doing Business With
EasyVista
8.1
HubSpot Service Hub
9.0
SolarWinds Service Desk
9.1
ServiceNow
8.1
Product Direction (% positive)
EasyVista
7.7
HubSpot Service Hub
10.0
SolarWinds Service Desk
9.1
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
63.3%
6.5%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.3%
69.9%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
3.3%
23.6%
79.0%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
HubSpot Service Hub
Small-Business
63.3%
Mid-Market
33.3%
Enterprise
3.3%
SolarWinds Service Desk
Small-Business
6.5%
Mid-Market
69.9%
Enterprise
23.6%
ServiceNow
Small-Business
4.1%
Mid-Market
16.8%
Enterprise
79.0%

Reviewers' Industry

 
Higher Education
11.8%
Marketing and Advertising
16.7%
Information Technology and Services
11.5%
Information Technology and Services
27.8%
 
Information Technology and Services
9.2%
Telecommunications
6.7%
Hospital & Health Care
8.3%
Hospital & Health Care
7.0%
 
Insurance
6.6%
Education Management
6.7%
Higher Education
5.7%
Higher Education
6.6%
 
Government Administration
6.6%
Consumer Services
6.7%
Education Management
5.1%
Computer Software
6.5%
 
Hospital & Health Care
5.3%
Computer Software
6.7%
Financial Services
4.7%
Financial Services
5.6%
 
Other
60.5%
Other
56.7%
Other
64.7%
Other
46.6%
EasyVista
Higher Education
11.8%
Information Technology and Services
9.2%
Insurance
6.6%
Government Administration
6.6%
Hospital & Health Care
5.3%
Other
60.5%
HubSpot Service Hub
Marketing and Advertising
16.7%
Telecommunications
6.7%
Education Management
6.7%
Consumer Services
6.7%
Computer Software
6.7%
Other
56.7%
SolarWinds Service Desk
Information Technology and Services
11.5%
Hospital & Health Care
8.3%
Higher Education
5.7%
Education Management
5.1%
Financial Services
4.7%
Other
64.7%
ServiceNow
Information Technology and Services
27.8%
Hospital & Health Care
7.0%
Higher Education
6.6%
Computer Software
6.5%
Financial Services
5.6%
Other
46.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Edward J D.
Consultant

I love the fact that you can just call right from hubspot and type notes at the same time. It saves me time instead of writing in a note book.

Shvonne C.
Administrator in Health, Wellness and Fitness

1. Our ability to extend Samanage outside of IT. 2. How responsive the Samanage team is to requests. 3. The continual expansion of the product but in a meaningful way. 4. . . . I guess I can stop now . . .

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

Administrator

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Anthony C.
Administrator in Individual & Family Services

Too many basic features missing. Impossible to get new features or improvements to existing ones (which should already be basic). Basic inventory abilities available with a per client installation but again, it doesn't work the way it's expected. Rumor is...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

HubSpot Service Hub
Most Helpful Favorable Review
Edward J D.
Consultant

I love the fact that you can just call right from hubspot and type notes at the same time. It saves me time instead of writing in a note book.

Most Helpful Critical Review
Administrator

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

SolarWinds Service Desk
Most Helpful Favorable Review
Shvonne C.
Administrator in Health, Wellness and Fitness

1. Our ability to extend Samanage outside of IT. 2. How responsive the Samanage team is to requests. 3. The continual expansion of the product but in a meaningful way. 4. . . . I guess I can stop now . . .

Most Helpful Critical Review
Anthony C.
Administrator in Individual & Family Services

Too many basic features missing. Impossible to get new features or improvements to existing ones (which should already be basic). Basic inventory abilities available with a per client installation but again, it doesn't work the way it's expected. Rumor is...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

SolarWinds Service Desk is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With SolarWinds Service Desk, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

HubSpot Service Hub
No videos provided
SolarWinds Service Desk

SolarWinds Service Desk is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With SolarWinds Service Desk, you can treat your employees like your best customers through a single service desk for the entire company.

ServiceNow
No videos provided

Downloads

HubSpot Service Hub
No downloads provided
ServiceNow
No downloads provided
Ask EasyVista a QuestionContact EasyVistaAsk Service Hub a QuestionContact Service HubAsk SolarWinds Service Desk a QuestionContact SolarWinds Service DeskRequest More InformationRequest More Information
 
EasyVista
EasyVista
HubSpot Service Hub
HubSpot Service Hub
SolarWinds Service Desk
SolarWinds Service Desk
Optimized for quick response
ServiceNow
ServiceNow