Compare EasyVista, HubSpot Service Hub, Samanage, and Spiceworks Help Desk

Pricing

 
Service Hub Enterprise
$1,200
/month
TEAM
$29
per month
YOU HOST IT
Free
 
Service Hub Professional
$400
/month
BUSINESS
$59
per month
Spiceworks Hosts It
Free
 
Service Hub Starter
$50
/month
PROFESSIONAL
$79
per month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
EasyVista
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
8.6
8.6
Ease of Use
Ease of Use
6.9
9.0
9.0
8.7
Ease of Setup
Ease of Setup
7.1
8.3
8.7
8.7
Ease of Admin
Ease of Admin
7.5
8.3
8.9
8.7
Quality of Support
Quality of Support
7.7
8.7
9.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
9.1
8.9
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.1
8.1
Meets Requirements
EasyVista
8.1
HubSpot Service Hub
9.0
Samanage
8.6
Spiceworks Help Desk
8.6
Ease of Use
EasyVista
6.9
HubSpot Service Hub
9.0
Samanage
9.0
Spiceworks Help Desk
8.7
Ease of Setup
EasyVista
7.1
HubSpot Service Hub
8.3
Samanage
8.7
Spiceworks Help Desk
8.7
Ease of Admin
EasyVista
7.5
HubSpot Service Hub
8.3
Samanage
8.9
Spiceworks Help Desk
8.7
Quality of Support
EasyVista
7.7
HubSpot Service Hub
8.7
Samanage
9.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
EasyVista
8.1
HubSpot Service Hub
9.0
Samanage
9.1
Spiceworks Help Desk
8.9
Product Direction (% positive)
EasyVista
7.7
HubSpot Service Hub
10.0
Samanage
9.1
Spiceworks Help Desk
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
65.5%
6.5%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
31.0%
70.4%
65.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
3.4%
23.0%
12.9%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
HubSpot Service Hub
Small-Business
65.5%
Mid-Market
31.0%
Enterprise
3.4%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.0%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
65.1%
Enterprise
12.9%

Reviewers' Industry

 
Higher Education
14.3%
Marketing and Advertising
19.4%
Information Technology and Services
11.6%
Information Technology and Services
21.2%
 
Information Technology and Services
9.9%
Telecommunications
8.3%
Hospital & Health Care
10.3%
Education Management
7.3%
 
Hospital & Health Care
7.7%
Mechanical or Industrial Engineering
5.6%
Higher Education
6.2%
Higher Education
5.8%
 
Insurance
6.6%
Legal Services
5.6%
Education Management
5.0%
Hospital & Health Care
5.2%
 
Government Administration
5.5%
Education Management
5.6%
Financial Services
4.5%
Computer Software
3.2%
 
Other
56.0%
Other
55.6%
Other
62.3%
Other
57.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
HubSpot Service Hub
Marketing and Advertising
19.4%
Telecommunications
8.3%
Mechanical or Industrial Engineering
5.6%
Legal Services
5.6%
Education Management
5.6%
Other
55.6%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Spiceworks Help Desk
Information Technology and Services
21.2%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Sarah S.
User

I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!

Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

David P.
Administrator in Food & Beverages

Reporting portal is missing a lot of depth. Very hard to get a decent looking report for exactly what your boss is asking to report on.

Albert D.
User in Information Technology and Services

Sometimes the colors do clash and are a bit too bright.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

HubSpot Service Hub
Most Helpful Favorable Review
Sarah S.
User

I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Samanage
Most Helpful Favorable Review
Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

Most Helpful Critical Review
David P.
Administrator in Food & Beverages

Reporting portal is missing a lot of depth. Very hard to get a decent looking report for exactly what your boss is asking to report on.

Spiceworks Help Desk
Most Helpful Favorable Review
Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Albert D.
User in Information Technology and Services

Sometimes the colors do clash and are a bit too bright.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

HubSpot Service Hub
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Spiceworks Help Desk
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Spiceworks Help Desk
No downloads provided
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