Compare EasyVista, HubSpot Service Hub, Samanage, and Freshservice

Pricing

 
Service Hub Free
$0
TEAM
$29
per month
BLOSSOM
$19
/agent/month billed yearly
 
Service Hub Enterprise
$1,200
/month
BUSINESS
$59
per month
GARDEN
$49
/agent/month billed yearly
 
Service Hub Professional
$400
/month
PROFESSIONAL
$79
per month
ESTATE
$79
/agent/month billed yearly
 
Service Hub Starter
$50
/month
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
EasyVista
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
8.6
8.8
Ease of Use
Ease of Use
6.9
9.1
9.0
9.3
Ease of Setup
Ease of Setup
7.1
8.2
8.7
8.9
Ease of Admin
Ease of Admin
7.5
8.2
8.9
9.0
Quality of Support
Quality of Support
7.7
8.7
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
9.1
9.3
Meets Requirements
EasyVista
8.1
HubSpot Service Hub
8.9
Samanage
8.6
Freshservice
8.8
Ease of Use
EasyVista
6.9
HubSpot Service Hub
9.1
Samanage
9.0
Freshservice
9.3
Ease of Setup
EasyVista
7.1
HubSpot Service Hub
8.2
Samanage
8.7
Freshservice
8.9
Ease of Admin
EasyVista
7.5
HubSpot Service Hub
8.2
Samanage
8.9
Freshservice
9.0
Quality of Support
EasyVista
7.7
HubSpot Service Hub
8.7
Samanage
9.0
Freshservice
9.2
Ease of Doing Business With
EasyVista
8.1
HubSpot Service Hub
8.9
Samanage
9.1
Freshservice
9.1
Product Direction (% positive)
EasyVista
7.7
HubSpot Service Hub
10.0
Samanage
9.1
Freshservice
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
65.4%
6.5%
20.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
30.8%
70.4%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
3.8%
23.1%
19.7%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.1%
Freshservice
Small-Business
20.4%
Mid-Market
60.0%
Enterprise
19.7%

Reviewers' Industry

 
Higher Education
14.3%
Marketing and Advertising
21.2%
Information Technology and Services
11.7%
Information Technology and Services
21.1%
 
Information Technology and Services
9.9%
Telecommunications
9.1%
Hospital & Health Care
10.3%
Education Management
5.6%
 
Hospital & Health Care
7.7%
Mechanical or Industrial Engineering
6.1%
Higher Education
6.2%
Hospital & Health Care
4.6%
 
Insurance
6.6%
Legal Services
6.1%
Education Management
5.0%
Construction
3.9%
 
Government Administration
5.5%
Education Management
6.1%
Financial Services
4.5%
Computer Software
3.7%
 
Other
56.0%
Other
51.5%
Other
62.3%
Other
61.0%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Samanage
Information Technology and Services
11.7%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%
Freshservice
Information Technology and Services
21.1%
Education Management
5.6%
Hospital & Health Care
4.6%
Construction
3.9%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Terrance H.
Administrator in Information Technology and Services

Samanage takes IT asset management and tracking to the next level, and is worth every critical dollar our non-profit agency spends on it. As a one-person IT shop, I have found Samanageto be an exceptional solution for tracking assets, managing work orders,...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

jacob l.
Administrator

customization of tool. would like to be able to do more with it

Raul U.
Administrator

1) We need an CMDB highly integrated with AWS, Azure and GCP and easily to read, manage. Today, AWS integration exists but all the information about IaaS resources are difficult to read it and manage because doesn't integrated with company and contacts...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Samanage
Most Helpful Favorable Review
Terrance H.
Administrator in Information Technology and Services

Samanage takes IT asset management and tracking to the next level, and is worth every critical dollar our non-profit agency spends on it. As a one-person IT shop, I have found Samanageto be an exceptional solution for tracking assets, managing work orders,...

Most Helpful Critical Review
jacob l.
Administrator

customization of tool. would like to be able to do more with it

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Raul U.
Administrator

1) We need an CMDB highly integrated with AWS, Azure and GCP and easily to read, manage. Today, AWS integration exists but all the information about IaaS resources are difficult to read it and manage because doesn't integrated with company and contacts...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

HubSpot Service Hub
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Freshservice
Ask EasyVista a QuestionContact EasyVistaAsk Service Hub a QuestionContact Service HubAsk Samanage a QuestionContact SamanageAsk Freshservice a QuestionContact Freshservice
 
EasyVista
EasyVista
HubSpot Service Hub
HubSpot Service Hub
Samanage
Samanage
Optimized for quick response
Freshservice
Freshservice