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Compare EasyVista, HubSpot Service Hub, and Jira Service Desk

Pricing

 
Service Hub Enterprise
$1,200
/month
GET STARTED
$10
/month
 
Service Hub Professional
$400
/month
FOR GROWING TEAMS
$20
/agent/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Free Trial
EasyVista
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.5
Ease of Use
Ease of Use
6.9
8.9
7.8
Ease of Setup
Ease of Setup
7.1
7.9
7.3
Ease of Admin
Ease of Admin
7.5
8.1
7.4
Quality of Support
Quality of Support
7.7
8.6
8.0
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
8.2
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.9
Meets Requirements
EasyVista
8.1
HubSpot Service Hub
8.8
Jira Service Desk
8.5
Ease of Use
EasyVista
6.9
HubSpot Service Hub
8.9
Jira Service Desk
7.8
Ease of Setup
EasyVista
7.1
HubSpot Service Hub
7.9
Jira Service Desk
7.3
Ease of Admin
EasyVista
7.5
HubSpot Service Hub
8.1
Jira Service Desk
7.4
Quality of Support
EasyVista
7.7
HubSpot Service Hub
8.6
Jira Service Desk
8.0
Ease of Doing Business With
EasyVista
8.1
HubSpot Service Hub
9.0
Jira Service Desk
8.2
Product Direction (% positive)
EasyVista
7.7
HubSpot Service Hub
10.0
Jira Service Desk
7.9

Features

Knowledge Share
Knowledge Base
EasyVista
Not enough data available
HubSpot Service Hub
8.3
Jira Service Desk
8.1
Searchable Articles
EasyVista
Not enough data available
HubSpot Service Hub
8.5
Jira Service Desk
8.0
Community Forums
EasyVista
Not enough data available
HubSpot Service Hub
Not enough data available
Jira Service Desk
8.0
Interactive FAQs & Forums
EasyVista
Not enough data available
HubSpot Service Hub
Not enough data available
Jira Service Desk
7.8
Interaction
Web Portals
EasyVista
6.3
HubSpot Service Hub
Not enough data available
Jira Service Desk
8.1
Forum to Reponse
EasyVista
Not enough data available
HubSpot Service Hub
Not enough data available
Jira Service Desk
8.1
Tickets and Tagging
EasyVista
6.2
HubSpot Service Hub
Not enough data available
Jira Service Desk
8.7
Live Chat
EasyVista
Not enough data available
HubSpot Service Hub
Not enough data available
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
61.1%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.3%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
5.6%
43.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%

Reviewers' Industry

 
Higher Education
14.3%
Marketing and Advertising
28.0%
Information Technology and Services
28.5%
 
Information Technology and Services
9.9%
Telecommunications
8.0%
Computer Software
15.1%
 
Hospital & Health Care
7.7%
Mechanical or Industrial Engineering
8.0%
Internet
6.1%
 
Insurance
6.6%
Legal Services
8.0%
Telecommunications
4.3%
 
Government Administration
5.5%
Primary/Secondary Education
4.0%
Financial Services
4.3%
 
Other
56.0%
Other
44.0%
Other
41.7%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Games

there is nothing i really dont dont like about it...

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Computer Games

there is nothing i really dont dont like about it...

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

HubSpot Service Hub
No videos provided
Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Jira Service Desk
No downloads provided
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