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Compare EasyVista, HubSpot Service Hub, and Cherwell Service Management

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
EasyVista
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.2
Ease of Use
Ease of Use
6.9
8.9
7.7
Ease of Setup
Ease of Setup
7.1
7.9
7.4
Ease of Admin
Ease of Admin
7.5
8.1
8.2
Quality of Support
Quality of Support
7.7
8.6
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
8.8
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
7.8
Meets Requirements
EasyVista
8.1
HubSpot Service Hub
8.8
Cherwell Service Management
8.2
Ease of Use
EasyVista
6.9
HubSpot Service Hub
8.9
Cherwell Service Management
7.7
Ease of Setup
EasyVista
7.1
HubSpot Service Hub
7.9
Cherwell Service Management
7.4
Ease of Admin
EasyVista
7.5
HubSpot Service Hub
8.1
Cherwell Service Management
8.2
Quality of Support
EasyVista
7.7
HubSpot Service Hub
8.6
Cherwell Service Management
8.3
Ease of Doing Business With
EasyVista
8.1
HubSpot Service Hub
9.0
Cherwell Service Management
8.8
Product Direction (% positive)
EasyVista
7.7
HubSpot Service Hub
10.0
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
61.1%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.3%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
5.6%
68.3%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Higher Education
14.3%
Marketing and Advertising
28.0%
Information Technology and Services
15.9%
 
Information Technology and Services
9.9%
Telecommunications
8.0%
Hospital & Health Care
11.0%
 
Hospital & Health Care
7.7%
Mechanical or Industrial Engineering
8.0%
Higher Education
9.7%
 
Insurance
6.6%
Legal Services
8.0%
Government Administration
9.7%
 
Government Administration
5.5%
Primary/Secondary Education
4.0%
Financial Services
5.5%
 
Other
56.0%
Other
44.0%
Other
48.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

G2 User

The layout of Cherwell provides an excellent user experience. It is easy and simple for daily use.

Most Helpful Critical Review
Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Cherwell Service Management
Most Helpful Favorable Review
G2 User

The layout of Cherwell provides an excellent user experience. It is easy and simple for daily use.

Most Helpful Critical Review
G2 User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

HubSpot Service Hub
No videos provided
Cherwell Service Management

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Cherwell Service Management
No downloads provided
Ask EasyVista a QuestionContact EasyVistaAsk Service Hub a QuestionContact Service HubAsk Cherwell a QuestionContact Cherwell