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Compare EasyVista, HubSpot Service Hub, and BMC Remedy

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
EasyVista
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.0
Ease of Use
Ease of Use
6.9
8.9
7.1
Ease of Setup
Ease of Setup
7.1
7.9
6.9
Ease of Admin
Ease of Admin
7.5
8.1
7.2
Quality of Support
Quality of Support
7.7
8.6
7.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
7.9
Product Direction (% positive)
Product Direction (% positive)
7.7
10.0
5.9
Meets Requirements
EasyVista
8.1
HubSpot Service Hub
8.8
BMC Remedy
8.0
Ease of Use
EasyVista
6.9
HubSpot Service Hub
8.9
BMC Remedy
7.1
Ease of Setup
EasyVista
7.1
HubSpot Service Hub
7.9
BMC Remedy
6.9
Ease of Admin
EasyVista
7.5
HubSpot Service Hub
8.1
BMC Remedy
7.2
Quality of Support
EasyVista
7.7
HubSpot Service Hub
8.6
BMC Remedy
7.4
Ease of Doing Business With
EasyVista
8.1
HubSpot Service Hub
9.0
BMC Remedy
7.9
Product Direction (% positive)
EasyVista
7.7
HubSpot Service Hub
10.0
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
7.9%
61.1%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
33.3%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
65.8%
5.6%
74.2%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Higher Education
14.3%
Marketing and Advertising
28.0%
Information Technology and Services
32.4%
 
Information Technology and Services
9.9%
Telecommunications
8.0%
Telecommunications
9.0%
 
Hospital & Health Care
7.7%
Mechanical or Industrial Engineering
8.0%
Hospital & Health Care
6.1%
 
Insurance
6.6%
Legal Services
8.0%
Higher Education
4.3%
 
Government Administration
5.5%
Primary/Secondary Education
4.0%
Computer Software
4.3%
 
Other
56.0%
Other
44.0%
Other
43.9%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Higher Education

The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Higher Education

The product is not very user friendly. We assigning tickets to some one else it ask you the same question multiple times.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

HubSpot Service Hub
No videos provided
BMC Remedy
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
BMC Remedy
No downloads provided
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