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Compare EasyVista Service Manager and TOPdesk 
At a Glance
Market Segments
Enterprise (61.5% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
EasyVista Service Manager
Star Rating
(96)3.9 out of 5
Market Segments
Enterprise (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskEasyVista Service Manager vs TOPdesk
- Reviewers felt that TOPdesk meets the needs of their business better than EasyVista Service Manager.
- When comparing quality of ongoing product support, reviewers felt that TOPdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TOPdesk over EasyVista Service Manager.
Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableTOPdesk
No pricing availableFree Trial
EasyVista Service Manager
No trial information availableTOPdesk
Free Trial is available
Ratings
Meets Requirements
8.0
89
8.5
24
Ease of Use
7.0
89
8.0
23
Ease of Setup
7.3
74
7.3
5
Ease of Admin
7.6
77
Not enough data
Quality of Support
7.6
82
8.8
20
Has the product been a good partner in doing business?
8.1
72
8.3
5
Product Direction (% positive)
7.8
84
9.5
24
Features by Category
Administration
9.1
11
|
Verified
8.8
10
|
Verified
8.9
11
|
Verified
8.3
10
|
Verified
7.9
11
|
Verified
8.8
10
|
Verified
Service Desk
8.5
12
|
Verified
8.8
10
|
Verified
8.6
12
|
Verified
8.3
10
|
Verified
8.9
12
|
Verified
8.2
10
|
Verified
Management
7.2
12
|
Verified
8.3
10
|
Verified
7.6
12
|
Verified
8.7
9
|
Verified
7.8
12
|
Verified
8.5
10
|
Verified
8.1
12
|
Verified
8.3
10
|
Verified
7.7
11
|
Verified
8.5
9
|
Verified
Functionality
8.8
12
|
Verified
9.0
10
|
Verified
7.7
10
|
Verified
8.0
9
7.3
10
|
Verified
8.8
10
|
Verified
8.0
11
|
Verified
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
22
8.8
19
6.9
23
8.4
20
7.0
22
9.1
19
6.0
19
8.6
18
5.9
15
8.1
18
Reporting
5.6
20
8.2
19
6.4
18
8.4
19
7.7
13
8.3
17
Access & Usability
5.8
14
8.6
15
7.6
19
8.8
18
7.7
18
8.8
16
7.5
12
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Categories
Categories
Shared Categories
EasyVista Service Manager and TOPdesk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
EasyVista Service Manager is categorized as Enterprise Monitoring
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
12.1%
Information Technology and Services
9.9%
Insurance
7.7%
Government Administration
7.7%
Hospital & Health Care
5.5%
Other
57.1%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Education Management
7.1%
Other
60.7%
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
TOPdesk has no discussions with answers
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