# EasyVista Service Manager vs SolarWinds Web Help Desk Comparison | | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Star Rating** | 4.0 out of 5 | 3.9 out of 5 | | **Total Reviews** | 102 | 60 | | **Largest Market Segment** | Enterprise (61.9% of reviews) | Mid-Market (61.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### EasyVista Service Manager Pros: - Integrations (5 reviews) - Ease of Use (3 reviews) Cons: - Complex Configuration (1 reviews) - Complexity (1 reviews) ### SolarWinds Web Help Desk Pros: - Ease of Use (1 reviews) Cons: - Feature Issues (1 reviews) - Missing Features (1 reviews) --- ## Ratings Comparison | Rating | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Meets Requirements** | 8.1 (95 reviews) | 8.4 (54 reviews) | | **Ease of Use** | 7.2 (95 reviews) | 7.9 (54 reviews) | | **Ease of Setup** | 7.5 (80 reviews) | 8.2 (34 reviews) | | **Ease of Admin** | 7.6 (78 reviews) | 8.6 (35 reviews) | | **Quality of Support** | 7.8 (88 reviews) | 8.0 (44 reviews) | | **Has the product been a good partner in doing business?** | 8.2 (73 reviews) | 8.1 (31 reviews) | | **Product Direction (% positive)** | 7.9 (88 reviews) | 6.1 (51 reviews) | --- ## Pricing ### EasyVista Service Manager #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SolarWinds Web Help Desk #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | 8.3/10 | 15 | | **SolarWinds Web Help Desk** | 8.9/10 | 10 | #### Administration | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Change Management** | 9.2 (12 reviews) ✓ Verified | 8.3 (8 reviews) ✓ Verified | | **Asset Management** | 9.0 (12 reviews) ✓ Verified | 9.0 (8 reviews) ✓ Verified | | **Reports & Analytics** | 8.2 (13 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | #### Service Desk | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Help Desk** | 8.7 (14 reviews) ✓ Verified | 9.3 (10 reviews) ✓ Verified | | **Incident Reports** | 8.7 (13 reviews) ✓ Verified | 9.3 (9 reviews) ✓ Verified | | **Process Workflow** | 9.0 (13 reviews) ✓ Verified | 9.0 (10 reviews) ✓ Verified | #### Management | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Reporting** | 7.6 (14 reviews) ✓ Verified | 9.0 (7 reviews) ✓ Verified | | **Administration Console** | 7.8 (13 reviews) ✓ Verified | 9.5 (7 reviews) ✓ Verified | | **Access Management** | 7.9 (13 reviews) ✓ Verified | 8.9 (6 reviews) ✓ Verified | | **Asset Management** | 8.3 (14 reviews) ✓ Verified | 8.0 (5 reviews) ✓ Verified | | **Policy Dictation** | 7.9 (12 reviews) ✓ Verified | Not enough data | #### Functionality | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Ticketing System** | 8.8 (12 reviews) ✓ Verified | 9.5 (7 reviews) ✓ Verified | | **Performance Logging** | 7.7 (10 reviews) ✓ Verified | 8.6 (6 reviews) | | **Alerting** | 7.6 (11 reviews) ✓ Verified | 8.9 (6 reviews) ✓ Verified | | **Automation** | 8.2 (12 reviews) ✓ Verified | 9.3 (5 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | 8.7 (5 reviews) | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | | **Decision Making** | 8.7 (5 reviews) | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | N/A | N/A | | **SolarWinds Web Help Desk** | 8.8/10 | 10 | #### Monitoring | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Constant Monitoring** | Not enough data | Feature Not Available | | **Timely Alerts** | Not enough data | 8.7 (9 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 8.8 (10 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | Not enough data | #### Management Tools | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Ticket Assignment** | Not enough data | 8.8 (10 reviews) ✓ Verified | | **Standardization** | Not enough data | Feature Not Available | | **Lifecycle Visualization** | Not enough data | 8.7 (10 reviews) ✓ Verified | #### Generative AI | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Incident Management | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise Monitoring | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | N/A | N/A | | **SolarWinds Web Help Desk** | N/A | N/A | #### Functionality | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Diverse Systems Monitoring** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Observability** | Not enough data | Not enough data | | **AI/ML Integration** | Not enough data | Not enough data | #### Management | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Single Pane of Glass** | Not enough data | Not enough data | | **Dashboards and Visualization** | Not enough data | Not enough data | | **Performance Baselines** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | #### Agentic AI - Enterprise Monitoring | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | 7.6/10 | 30 | | **SolarWinds Web Help Desk** | 7.5/10 | 37 | #### Incident Management | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Automate Ticket Routing** | 7.9 (26 reviews) | 8.7 (31 reviews) | | **Ticket Prioritization** | 7.2 (26 reviews) | 8.7 (33 reviews) | | **Ticket Notifications** | 7.4 (25 reviews) | 9.1 (34 reviews) | | **Knowledge Base** | 6.3 (21 reviews) | 7.0 (29 reviews) | | **Knowledge Base/Ticket Integration** | 6.1 (16 reviews) | 7.1 (30 reviews) | #### Reporting | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Dashboards** | 6.3 (24 reviews) | 7.3 (31 reviews) | | **Time Tracking** | 6.7 (20 reviews) | 7.4 (28 reviews) | | **Surveys** | 7.7 (13 reviews) | 6.9 (24 reviews) | #### Access & Usability | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Mobile** | 6.1 (15 reviews) | 5.0 (25 reviews) | | **Self Service** | 7.8 (20 reviews) | 7.6 (33 reviews) | | **Active Directory** | 7.9 (20 reviews) | 8.6 (33 reviews) | | **Multi-Channel Access** | 8.0 (15 reviews) | 7.1 (25 reviews) | #### Agentic AI - Service Desk | Feature | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | 8.9 (6 reviews) | Not enough data | | **Cross-system Integration** | 9.3 (7 reviews) | Not enough data | | **Adaptive Learning** | 8.9 (6 reviews) | Not enough data | | **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 8.7 (5 reviews) | Not enough data | | **Decision Making** | 8.6 (6 reviews) | Not enough data | --- ## Categories **Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to EasyVista Service Manager (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring) **Unique to SolarWinds Web Help Desk (1):** [Incident Management Software](https://www.g2.com/categories/incident-management) --- ## Reviewer Demographics ### By Company Size | Segment | EasyVista Service Manager | SolarWinds Web Help Desk | |---|---|---| | **Small-Business** | 6.2% | 16.9% | | **Mid-Market** | 32.0% | 61.0% | | **Enterprise** | 61.9% | 22.0% | ### By Industry #### EasyVista Service Manager - **Higher Education:** 11.3% - **Information Technology and Services:** 11.3% - **Government Administration:** 8.2% - **Insurance:** 7.2% - **Hospital & Health Care:** 5.2% - **Pharmaceuticals:** 4.1% - **Retail:** 3.1% - **Banking:** 2.1% - **Commercial Real Estate:** 2.1% - **Defense & Space:** 2.1% - **Other:** 43.3% #### SolarWinds Web Help Desk - **Information Technology and Services:** 25.4% - **Education Management:** 18.6% - **Higher Education:** 6.8% - **Hospital & Health Care:** 6.8% - **Banking:** 3.4% - **Biotechnology:** 3.4% - **Consumer Electronics:** 3.4% - **Food Production:** 3.4% - **Government Administration:** 3.4% - **Primary/Secondary Education:** 3.4% - **Other:** 22.0% --- ## Alternatives ### Alternatives to EasyVista Service Manager - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1899 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (277 reviews) - [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews) ### Alternatives to SolarWinds Web Help Desk - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1899 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4443 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (277 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews) --- ## Top Discussions ### EasyVista Service Manager No discussions available for this product. ### SolarWinds Web Help Desk - Title: [Are they ever going to fix the issue with opening new tabs and it updating a different ticket?](https://www.g2.com/discussions/are-they-ever-going-to-fix-the-issue-with-opening-new-tabs-and-it-updating-a-different-ticket) — 1 comment, 1 upvote > **Top comment:** "I don't think that will happen in near future. We have the same issue and got in touch with SolarWinds developers multiple times. They are hardly any good..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/easyvista-service-manager-vs-solarwinds-web-help-desk)