# EasyVista Service Manager vs SolarWinds Service Desk Comparison --- ## AI Generated Summary - **G2 reviewers report** that SolarWinds Service Desk excels in user experience, highlighting its **intuitive interface** and **easy navigation**. Users appreciate the straightforward design, which makes it accessible for all team members, while EasyVista Service Manager, although user-friendly, does not receive the same level of praise for its interface. - **According to verified reviews** , SolarWinds Service Desk stands out for its **quick implementation** and **responsive customer support**. Users have noted that the onboarding process is seamless, allowing teams to get up and running swiftly, whereas EasyVista Service Manager, while also noted for fast implementation, does not match the same level of support responsiveness. - **Users say** that SolarWinds Service Desk offers a highly efficient **automated ticketing system** , which is frequently praised for its effectiveness in managing requests. In contrast, while EasyVista Service Manager provides a solid ticketing system, it lacks the same level of automation and efficiency that users have come to expect from SolarWinds. - **Reviewers mention** that SolarWinds Service Desk's integrated **IT asset management** features are a significant advantage, making it easier for teams to track and manage assets. EasyVista Service Manager also offers asset management capabilities, but users feel that SolarWinds provides a more comprehensive solution. - **G2 reviewers highlight** the superior **quality of support** provided by SolarWinds Service Desk, with many users expressing satisfaction with the assistance they receive. In comparison, while EasyVista Service Manager has decent support, it does not consistently meet the expectations set by SolarWinds' high standards. - **According to recent feedback** , SolarWinds Service Desk is favored for its **strong reporting and analytics** capabilities, which help teams make informed decisions based on data. EasyVista Service Manager offers reporting features as well, but users feel that SolarWinds provides a more robust and user-friendly experience in this area. | | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Star Rating** | 4.0 out of 5 | 4.3 out of 5 | | **Total Reviews** | 102 | 786 | | **Largest Market Segment** | Enterprise (61.9% of reviews) | Mid-Market (68.2% of reviews) | | **Entry Level Price** | No pricing available | $39.00 Per Month | --- ## Top Pros & Cons ### EasyVista Service Manager Pros: - Integrations (5 reviews) - Ease of Use (3 reviews) Cons: - Complex Configuration (1 reviews) - Complexity (1 reviews) ### SolarWinds Service Desk Pros: - Ticketing System (8 reviews) - Asset Management (7 reviews) Cons: - Missing Features (5 reviews) - Asset Management (4 reviews) --- ## Ratings Comparison | Rating | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Meets Requirements** | 8.1 (95 reviews) | 8.6 (694 reviews) | | **Ease of Use** | 7.2 (95 reviews) | 9.0 (712 reviews) | | **Ease of Setup** | 7.5 (80 reviews) | 8.6 (572 reviews) | | **Ease of Admin** | 7.6 (78 reviews) | 8.9 (580 reviews) | | **Quality of Support** | 7.8 (88 reviews) | 8.9 (681 reviews) | | **Has the product been a good partner in doing business?** | 8.2 (73 reviews) | 9.0 (560 reviews) | | **Product Direction (% positive)** | 7.9 (88 reviews) | 9.0 (678 reviews) | --- ## Pricing ### EasyVista Service Manager #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SolarWinds Service Desk #### Entry-Level Pricing Plan: ESSENTIALS Price: $39.00 Per Month Description: Includes: Key Features: - Incident Management - Knowledge Base - Service Portal [Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | 8.3/10 | 15 | | **SolarWinds Service Desk** | 8.5/10 | 143 | #### Administration | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Change Management** | 9.2 (12 reviews) ✓ Verified | 8.7 (106 reviews) ✓ Verified | | **Asset Management** | 9.0 (12 reviews) ✓ Verified | 8.5 (114 reviews) ✓ Verified | | **Reports & Analytics** | 8.2 (13 reviews) ✓ Verified | 8.3 (122 reviews) ✓ Verified | #### Service Desk | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Help Desk** | 8.7 (14 reviews) ✓ Verified | 9.3 (128 reviews) ✓ Verified | | **Incident Reports** | 8.7 (13 reviews) ✓ Verified | 9.2 (126 reviews) ✓ Verified | | **Process Workflow** | 9.0 (13 reviews) ✓ Verified | 8.7 (124 reviews) ✓ Verified | #### Management | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Reporting** | 7.6 (14 reviews) ✓ Verified | 8.1 (68 reviews) ✓ Verified | | **Administration Console** | 7.8 (13 reviews) ✓ Verified | 8.8 (66 reviews) ✓ Verified | | **Access Management** | 7.9 (13 reviews) ✓ Verified | 8.5 (65 reviews) ✓ Verified | | **Asset Management** | 8.3 (14 reviews) ✓ Verified | 8.3 (61 reviews) ✓ Verified | | **Policy Dictation** | 7.9 (12 reviews) ✓ Verified | 7.5 (48 reviews) ✓ Verified | #### Functionality | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Ticketing System** | 8.8 (12 reviews) ✓ Verified | 9.2 (74 reviews) ✓ Verified | | **Performance Logging** | 7.7 (10 reviews) ✓ Verified | 8.2 (55 reviews) ✓ Verified | | **Alerting** | 7.6 (11 reviews) ✓ Verified | 8.7 (62 reviews) ✓ Verified | | **Automation** | 8.2 (12 reviews) ✓ Verified | 8.1 (67 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | 7.3 (5 reviews) | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | 8.7 (5 reviews) | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | 7.7 (5 reviews) | Feature Not Available | | **Decision Making** | 8.7 (5 reviews) | Feature Not Available | ### Incident Management | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | N/A | N/A | | **SolarWinds Service Desk** | 7.6/10 | 108 | #### Monitoring | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 4.3 (9 reviews) | #### Management Tools | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | | **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | | **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | #### Generative AI | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **AI Text Generation** | Not enough data | 5.9 (24 reviews) | | **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | #### Agentic AI - Incident Management | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### Enterprise Monitoring | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | #### Functionality | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Diverse Systems Monitoring** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Observability** | Not enough data | Not enough data | | **AI/ML Integration** | Not enough data | Not enough data | #### Management | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Single Pane of Glass** | Not enough data | Not enough data | | **Dashboards and Visualization** | Not enough data | Not enough data | | **Performance Baselines** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | #### Agentic AI - Enterprise Monitoring | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | N/A | N/A | | **SolarWinds Service Desk** | 8.2/10 | 76 | #### Asset Inventory | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | | **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | | **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | | **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | | **Asset Discovery** | Not enough data | 8.0 (60 reviews) | #### Generative AI | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Generation** | Not enough data | Feature Not Available | #### Agentic AI - IT Asset Management | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Management | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Central Dashboard** | Not enough data | 8.6 (65 reviews) | | **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | | **Risk Management** | Not enough data | 8.0 (9 reviews) | | **Integrations** | Not enough data | 8.1 (57 reviews) | ### Software Asset Management Tools | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | #### Functionality | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Software inventory and lifecycle management** | Not enough data | Not enough data | | **License entitlement and usage management** | Not enough data | Not enough data | | **Vendor management and compliance** | Not enough data | Not enough data | | **Automated end user license provisioning** | Not enough data | Not enough data | | **Approved app catalogue** | Not enough data | Not enough data | | **Customized alerts** | Not enough data | Not enough data | #### Agentic AI - Software Asset Management Tools | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Risk assessment | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Shadow IT detection** | Not enough data | Feature Not Available | | **Software vulnerability assessment** | Not enough data | Feature Not Available | | **Redundant software functionality identification** | Not enough data | Feature Not Available | ### Service Desk | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | 7.6/10 | 30 | | **SolarWinds Service Desk** | 8.3/10 | 488 | #### Incident Management | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Automate Ticket Routing** | 7.9 (26 reviews) | 8.6 (430 reviews) | | **Ticket Prioritization** | 7.2 (26 reviews) | 8.6 (423 reviews) | | **Ticket Notifications** | 7.4 (25 reviews) | 8.8 (459 reviews) | | **Knowledge Base** | 6.3 (21 reviews) | 8.3 (412 reviews) | | **Knowledge Base/Ticket Integration** | 6.1 (16 reviews) | 8.5 (396 reviews) | #### Reporting | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Dashboards** | 6.3 (24 reviews) | 8.3 (455 reviews) | | **Time Tracking** | 6.7 (20 reviews) | 8.2 (356 reviews) | | **Surveys** | 7.7 (13 reviews) | 8.0 (329 reviews) | #### Access & Usability | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Mobile** | 6.1 (15 reviews) | 7.2 (359 reviews) | | **Self Service** | 7.8 (20 reviews) | 8.5 (401 reviews) | | **Active Directory** | 7.9 (20 reviews) | 8.3 (340 reviews) | | **Multi-Channel Access** | 8.0 (15 reviews) | 8.5 (276 reviews) | #### Agentic AI - Service Desk | Feature | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | 8.9 (6 reviews) | Feature Not Available | | **Cross-system Integration** | 9.3 (7 reviews) | Feature Not Available | | **Adaptive Learning** | 8.9 (6 reviews) | Feature Not Available | | **Natural Language Interaction** | 7.3 (5 reviews) | Feature Not Available | | **Proactive Assistance** | 8.7 (5 reviews) | Feature Not Available | | **Decision Making** | 8.6 (6 reviews) | Feature Not Available | --- ## Categories **Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to EasyVista Service Manager (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring) **Unique to SolarWinds Service Desk (3):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) --- ## Reviewer Demographics ### By Company Size | Segment | EasyVista Service Manager | SolarWinds Service Desk | |---|---|---| | **Small-Business** | 6.2% | 8.0% | | **Mid-Market** | 32.0% | 68.2% | | **Enterprise** | 61.9% | 23.7% | ### By Industry #### EasyVista Service Manager - **Higher Education:** 11.3% - **Information Technology and Services:** 11.3% - **Government Administration:** 8.2% - **Insurance:** 7.2% - **Hospital & Health Care:** 5.2% - **Pharmaceuticals:** 4.1% - **Retail:** 3.1% - **Banking:** 2.1% - **Commercial Real Estate:** 2.1% - **Defense & Space:** 2.1% - **Other:** 43.3% #### SolarWinds Service Desk - **Information Technology and Services:** 12.5% - **Hospital & Health Care:** 7.5% - **Higher Education:** 4.8% - **Education Management:** 4.8% - **Financial Services:** 4.3% - **Computer Software:** 4.1% - **Construction:** 3.2% - **Retail:** 3.1% - **Insurance:** 3.1% - **Non-Profit Organization Management:** 2.7% - **Other:** 49.8% --- ## Alternatives ### Alternatives to EasyVista Service Manager - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1931 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (286 reviews) - [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) ### Alternatives to SolarWinds Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1931 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1241 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4992 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) --- ## Top Discussions ### EasyVista Service Manager No discussions available for this product. ### SolarWinds Service Desk - Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app. " - Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. Samanage had an EXE and an ISO. I'm none to interested in..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/easyvista-service-manager-vs-solarwinds-service-desk)