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Compare EasyVista Service Manager and OTRS 
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At a Glance
Market Segments
Enterprise (61.5% of reviews)
Enterprise (59.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
EasyVista Service Manager
Star Rating
(96)3.9 out of 5
Market Segments
Enterprise (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerOTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSEasyVista Service Manager vs OTRS
When assessing the two solutions, reviewers found OTRS easier to use and set up. However, EasyVista Service Manager is easier to administer. Reviewers also preferred doing business with EasyVista Service Manager overall.
- Reviewers felt that OTRS meets the needs of their business better than EasyVista Service Manager.
- When comparing quality of ongoing product support, reviewers felt that OTRS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of EasyVista Service Manager over OTRS.
Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableOTRS
No pricing availableFree Trial
EasyVista Service Manager
No trial information availableOTRS
No trial information availableRatings
Meets Requirements
8.0
89
9.2
33
Ease of Use
7.0
89
9.1
33
Ease of Setup
7.3
74
7.9
8
Ease of Admin
7.6
77
6.9
7
Quality of Support
7.6
82
9.0
28
Has the product been a good partner in doing business?
8.1
72
6.7
6
Product Direction (% positive)
7.8
84
7.1
32
Features by Category
Ticket and Case Management
Not enough data
9.1
27
|
Verified
Not enough data
8.8
27
|
Verified
Not enough data
8.9
25
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
23
|
Verified
Not enough data
8.7
25
Not enough data
8.8
27
|
Verified
Not enough data
8.5
18
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
19
|
Verified
Not enough data
8.4
22
|
Verified
Not enough data
7.5
16
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
15
|
Verified
Platform
Not enough data
Feature Not Available
Not enough data
6.7
8
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
8.6
23
|
Verified
Administration
9.1
11
|
Verified
9.3
21
|
Verified
8.9
11
|
Verified
9.1
19
|
Verified
7.9
11
|
Verified
9.3
20
|
Verified
Service Desk
8.5
12
|
Verified
9.3
20
|
Verified
8.6
12
|
Verified
9.0
21
|
Verified
8.9
12
|
Verified
9.1
20
|
Verified
Management
7.2
12
|
Verified
8.5
13
|
Verified
7.6
12
|
Verified
8.7
13
|
Verified
7.8
12
|
Verified
9.0
12
|
Verified
8.1
12
|
Verified
8.8
12
|
Verified
7.7
11
|
Verified
9.3
10
Functionality
8.8
12
|
Verified
9.2
14
|
Verified
7.7
10
|
Verified
8.1
14
7.3
10
|
Verified
8.8
14
|
Verified
8.0
11
|
Verified
9.4
11
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
22
Not enough data
6.9
23
Not enough data
7.0
22
Not enough data
6.0
19
Not enough data
5.9
15
Not enough data
Reporting
5.6
20
Not enough data
6.4
18
Not enough data
7.7
13
Not enough data
Access & Usability
5.8
14
Not enough data
7.6
19
Not enough data
7.7
18
Not enough data
7.5
12
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Categories
Categories
Shared Categories
EasyVista Service Manager and OTRS are categorized as IT Service Management (ITSM) Tools
Unique Categories
EasyVista Service Manager is categorized as Service Desk and Enterprise Monitoring
OTRS is categorized as Help Desk
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
12.1%
Information Technology and Services
9.9%
Insurance
7.7%
Government Administration
7.7%
Hospital & Health Care
5.5%
Other
57.1%
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Internet
5.4%
Other
40.5%
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
OTRS has no discussions with answers
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