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Compare EasyVista Service Manager and ManageEngine ServiceDesk Plus 
Featured Products
At a Glance
Market Segments
Enterprise (61.5% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
EasyVista Service Manager
Star Rating
(96)3.9 out of 5
Market Segments
Enterprise (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansEasyVista Service Manager vs ManageEngine ServiceDesk Plus
When assessing the two solutions, reviewers found ManageEngine ServiceDesk Plus easier to use, set up, and administer. Reviewers also preferred doing business with ManageEngine ServiceDesk Plus overall.
- Reviewers felt that ManageEngine ServiceDesk Plus meets the needs of their business better than EasyVista Service Manager.
- When comparing quality of ongoing product support, reviewers felt that ManageEngine ServiceDesk Plus is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ManageEngine ServiceDesk Plus over EasyVista Service Manager.
Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
EasyVista Service Manager
No trial information availableManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.0
89
8.6
216
Ease of Use
7.0
89
8.5
216
Ease of Setup
7.3
74
8.1
158
Ease of Admin
7.6
77
8.4
157
Quality of Support
7.6
82
8.1
201
Has the product been a good partner in doing business?
8.1
72
8.3
149
Product Direction (% positive)
7.8
84
8.2
208
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
9.1
11
|
Verified
8.8
38
|
Verified
8.9
11
|
Verified
8.8
38
|
Verified
7.9
11
|
Verified
8.9
39
|
Verified
Service Desk
8.5
12
|
Verified
9.2
41
|
Verified
8.6
12
|
Verified
8.9
41
|
Verified
8.9
12
|
Verified
8.8
40
|
Verified
Management
7.2
12
|
Verified
8.6
37
|
Verified
7.6
12
|
Verified
8.6
35
|
Verified
7.8
12
|
Verified
8.6
35
|
Verified
8.1
12
|
Verified
8.7
36
|
Verified
7.7
11
|
Verified
8.1
34
|
Verified
Functionality
8.8
12
|
Verified
9.1
38
|
Verified
7.7
10
|
Verified
8.5
38
|
Verified
7.3
10
|
Verified
8.8
36
|
Verified
8.0
11
|
Verified
8.5
38
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
22
8.7
93
6.9
23
8.6
95
7.0
22
8.8
99
6.0
19
7.9
91
5.9
15
8.1
89
Reporting
5.6
20
8.3
95
6.4
18
8.5
86
7.7
13
8.0
74
Access & Usability
5.8
14
7.2
74
7.6
19
8.1
80
7.7
18
8.6
91
7.5
12
7.9
67
Agentic AI - Service Desk
Not enough data
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Categories
Categories
Shared Categories
EasyVista Service Manager and ManageEngine ServiceDesk Plus are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
EasyVista Service Manager is categorized as Enterprise Monitoring
ManageEngine ServiceDesk Plus is categorized as Incident Management and Help Desk
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
12.1%
Information Technology and Services
9.9%
Insurance
7.7%
Government Administration
7.7%
Hospital & Health Care
5.5%
Other
57.1%
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
ManageEngine ServiceDesk Plus has no discussions with answers
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