# EasyVista Service Manager vs Ivanti Neurons for ITSM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident and change management processes. Users appreciate how it reduces manual work through intelligent workflows, making IT operations more efficient. - **Users say** that EasyVista Service Manager stands out for its clean categorization of complex ITIL workflows, allowing for quick updates and resolutions of high-volume tickets. This feature is particularly beneficial for teams handling rapid-fire requests, as it minimizes the number of clicks needed to manage tasks. - **According to verified reviews** , Ivanti Neurons for ITSM has a higher overall satisfaction score, reflecting its ability to transform help desk operations into automated, data-driven environments. Reviewers highlight the ease of logging customer tickets and accessing necessary data, which enhances user experience. - **Reviewers mention** that EasyVista Service Manager offers fast implementation and highly customizable workflows without the need for coding. This flexibility allows organizations to tailor the platform to their specific needs, making it a strong choice for businesses looking for scalability and integration options. - **G2 reviewers note** that while Ivanti Neurons for ITSM has a user-friendly interface, some users find challenges with setup and administration compared to EasyVista Service Manager, which is praised for its intuitive self-service portal and user-friendly design. - **Users highlight** that both products have similar star ratings, but Ivanti Neurons for ITSM benefits from a significantly larger number of recent reviews, indicating a more current user experience. This volume of feedback suggests that it may be more reliable for organizations seeking a robust ITSM solution. | | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Star Rating** | 4.0 out of 5 | 4.0 out of 5 | | **Total Reviews** | 102 | 287 | | **Largest Market Segment** | Enterprise (61.9% of reviews) | Enterprise (53.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### EasyVista Service Manager Pros: - Integrations (5 reviews) - Ease of Use (3 reviews) Cons: - Complex Configuration (1 reviews) - Complexity (1 reviews) ### Ivanti Neurons for ITSM Pros: - Customer Support (1 reviews) - Customizability (1 reviews) Cons: - Clunky Interface (1 reviews) - Compatibility Issues (1 reviews) --- ## Ratings Comparison | Rating | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Meets Requirements** | 8.1 (95 reviews) | 8.3 (216 reviews) | | **Ease of Use** | 7.2 (95 reviews) | 7.7 (243 reviews) | | **Ease of Setup** | 7.5 (80 reviews) | 6.9 (191 reviews) | | **Ease of Admin** | 7.6 (78 reviews) | 7.4 (131 reviews) | | **Quality of Support** | 7.8 (88 reviews) | 7.8 (201 reviews) | | **Has the product been a good partner in doing business?** | 8.2 (73 reviews) | 8.0 (128 reviews) | | **Product Direction (% positive)** | 7.9 (88 reviews) | 7.9 (205 reviews) | --- ## Pricing ### EasyVista Service Manager #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Ivanti Neurons for ITSM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | 8.3/10 | 15 | | **Ivanti Neurons for ITSM** | 8.2/10 | 143 | #### Administration | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Change Management** | 9.2 (12 reviews) ✓ Verified | 8.1 (67 reviews) ✓ Verified | | **Asset Management** | 9.0 (12 reviews) ✓ Verified | 7.8 (69 reviews) ✓ Verified | | **Reports & Analytics** | 8.2 (13 reviews) ✓ Verified | 7.4 (81 reviews) ✓ Verified | #### Service Desk | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Help Desk** | 8.7 (14 reviews) ✓ Verified | 8.8 (94 reviews) ✓ Verified | | **Incident Reports** | 8.7 (13 reviews) ✓ Verified | 8.2 (71 reviews) ✓ Verified | | **Process Workflow** | 9.0 (13 reviews) ✓ Verified | 8.3 (101 reviews) ✓ Verified | #### Management | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Reporting** | 7.6 (14 reviews) ✓ Verified | 7.8 (37 reviews) ✓ Verified | | **Administration Console** | 7.8 (13 reviews) ✓ Verified | 6.4 (28 reviews) ✓ Verified | | **Access Management** | 7.9 (13 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | | **Asset Management** | 8.3 (14 reviews) ✓ Verified | 8.6 (33 reviews) ✓ Verified | | **Policy Dictation** | 7.9 (12 reviews) ✓ Verified | 7.3 (22 reviews) ✓ Verified | #### Functionality | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Ticketing System** | 8.8 (12 reviews) ✓ Verified | 9.5 (49 reviews) ✓ Verified | | **Performance Logging** | 7.7 (10 reviews) ✓ Verified | 7.1 (16 reviews) ✓ Verified | | **Alerting** | 7.6 (11 reviews) ✓ Verified | 7.3 (17 reviews) ✓ Verified | | **Automation** | 8.2 (12 reviews) ✓ Verified | 9.1 (55 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Autonomous Task Execution** | 7.3 (5 reviews) | 9.8 (14 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | 8.7 (5 reviews) | 8.1 (28 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | 7.7 (5 reviews) | 9.4 (12 reviews) | | **Decision Making** | 8.7 (5 reviews) | Not enough data | ### Enterprise Monitoring | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | N/A | N/A | | **Ivanti Neurons for ITSM** | N/A | N/A | #### Functionality | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Diverse Systems Monitoring** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Observability** | Not enough data | Not enough data | | **AI/ML Integration** | Not enough data | Not enough data | #### Management | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Single Pane of Glass** | Not enough data | Not enough data | | **Dashboards and Visualization** | Not enough data | Not enough data | | **Performance Baselines** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | #### Agentic AI - Enterprise Monitoring | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | 7.6/10 | 30 | | **Ivanti Neurons for ITSM** | 7.5/10 | 112 | #### Incident Management | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Automate Ticket Routing** | 7.9 (26 reviews) | 8.2 (91 reviews) | | **Ticket Prioritization** | 7.2 (26 reviews) | 8.3 (95 reviews) | | **Ticket Notifications** | 7.4 (25 reviews) | 8.1 (99 reviews) | | **Knowledge Base** | 6.3 (21 reviews) | 7.4 (88 reviews) | | **Knowledge Base/Ticket Integration** | 6.1 (16 reviews) | 7.5 (82 reviews) | #### Reporting | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Dashboards** | 6.3 (24 reviews) | 7.6 (99 reviews) | | **Time Tracking** | 6.7 (20 reviews) | 7.3 (78 reviews) | | **Surveys** | 7.7 (13 reviews) | 6.9 (68 reviews) | #### Access & Usability | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Mobile** | 6.1 (15 reviews) | 6.1 (52 reviews) | | **Self Service** | 7.8 (20 reviews) | 7.9 (92 reviews) | | **Active Directory** | 7.9 (20 reviews) | 7.8 (79 reviews) | | **Multi-Channel Access** | 8.0 (15 reviews) | 7.4 (53 reviews) | #### Agentic AI - Service Desk | Feature | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | 8.9 (6 reviews) | Not enough data | | **Cross-system Integration** | 9.3 (7 reviews) | 7.3 (5 reviews) | | **Adaptive Learning** | 8.9 (6 reviews) | Not enough data | | **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 8.7 (5 reviews) | Not enough data | | **Decision Making** | 8.6 (6 reviews) | Not enough data | --- ## Categories **Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to EasyVista Service Manager (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring) --- ## Reviewer Demographics ### By Company Size | Segment | EasyVista Service Manager | Ivanti Neurons for ITSM | |---|---|---| | **Small-Business** | 6.2% | 15.1% | | **Mid-Market** | 32.0% | 31.0% | | **Enterprise** | 61.9% | 53.9% | ### By Industry #### EasyVista Service Manager - **Higher Education:** 11.3% - **Information Technology and Services:** 11.3% - **Government Administration:** 8.2% - **Insurance:** 7.2% - **Hospital & Health Care:** 5.2% - **Pharmaceuticals:** 4.1% - **Retail:** 3.1% - **Banking:** 2.1% - **Commercial Real Estate:** 2.1% - **Defense & Space:** 2.1% - **Other:** 43.3% #### Ivanti Neurons for ITSM - **Information Technology and Services:** 16.2% - **Hospital & Health Care:** 7.5% - **Government Administration:** 6.7% - **Computer Software:** 6.3% - **Higher Education:** 5.5% - **Education Management:** 5.5% - **Banking:** 4.0% - **Financial Services:** 3.2% - **Retail:** 3.2% - **Staffing and Recruiting:** 2.8% - **Other:** 39.1% --- ## Alternatives ### Alternatives to EasyVista Service Manager - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - 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[Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (49 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) --- ## Top Discussions ### EasyVista Service Manager No discussions available for this product. ### Ivanti Neurons for ITSM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/easyvista-service-manager-vs-ivanti-neurons-for-itsm)