# Dynamics 365 Sales vs Outreach Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dynamics 365 Sales excels in its integration with other Microsoft products, such as Office, Teams, and Outlook. Users appreciate how this seamless connectivity enhances their workflow and allows for quick access to information, making it easier to manage customer relationships effectively.
- **Users say** that Outreach stands out for its user-friendly interface and robust automation features. The ability to create multi-channel sequences for email, phone, and LinkedIn helps users streamline their outreach efforts, reducing the risk of missed follow-ups and addressing the common issue of manual follow-up fatigue.
- **According to verified reviews** , Dynamics 365 Sales has a strong focus on AI-driven insights, which users find beneficial for predictive analytics and automation. This capability helps sales teams close deals faster and build stronger customer relationships, showcasing its effectiveness in driving sales performance.
- **Reviewers mention** that Outreach provides excellent ongoing support, with users highlighting the quick resolution of issues and the convenience of having a dedicated phone number for direct communication. This level of support contributes to a positive user experience and enhances overall satisfaction.
- **G2 reviewers note** that while Dynamics 365 Sales has a slightly lower ease of use rating compared to Outreach, it still offers valuable features like interactive dashboards and data segmentation. Users appreciate these tools for their ability to analyze sales data effectively, although some find the initial setup process to be a bit challenging.
- **Users highlight** that Outreach's integration capabilities with tools like ZoomInfo and Salesforce are a significant advantage, allowing for efficient prospect communication. This flexibility in integrating with various platforms makes Outreach a compelling choice for teams looking to enhance their sales outreach strategies.



| | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,622 | 3,574 | 
| **Largest Market Segment** | Small-Business (100.0% of reviews) | Small-Business (100.0% of reviews) | 
| **Entry Level Price** | $210/month per user | Contact Us | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (21 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Complexity (8 reviews)

### Outreach

Pros:
- Ease of Use (80 reviews)
- Automation (49 reviews)

Cons:
- Missing Features (32 reviews)
- Learning Curve (23 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | Outreach | 
|---|---|---|
  | **Meets Requirements** | 8.0 (402 reviews) | 8.5 (504 reviews) | 
  | **Ease of Use** | 7.5 (403 reviews) | 8.0 (504 reviews) | 
  | **Ease of Setup** | 6.8 (135 reviews) | 7.5 (211 reviews) | 
  | **Ease of Admin** | 7.3 (129 reviews) | 7.7 (188 reviews) | 
  | **Quality of Support** | 7.5 (366 reviews) | 7.8 (472 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.6 (127 reviews) | 8.0 (186 reviews) | 
  | **Product Direction (% positive)** | 5.8 (394 reviews) | 8.1 (476 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### Outreach

#### Entry-Level Pricing

Plan: Future Outreach Customers

Price: Contact Us

Key Features:
- Sales engagement
- Opportuntity management
- Mutual success plans

[Learn more about Outreach](https://www.g2.com/products/outreach/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.8/10 | 1205 |
| **Outreach** | N/A | N/A |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Contact & Account Management** | 8.0 (297 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (205 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 7.8 (271 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 7.8 (304 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.7 (228 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.1 (274 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 7.8 (234 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 7.8 (229 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.0 (242 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Email Marketing** | 7.6 (253 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.6 (246 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.0 (261 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.7 (208 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Case Management** | 8.1 (227 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.0 (220 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.0 (229 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 7.8 (191 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.1 (203 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Reporting** | 7.7 (279 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.8 (298 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.6 (236 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Social Collaboration Features** | 7.6 (179 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (181 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.5 (205 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Customization** | 7.8 (99 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.0 (103 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.0 (101 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.8 (76 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.6 (75 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 7.8 (88 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 7.6 (97 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.8 (81 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Data Import & Export Tools** | 7.6 (96 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.6 (81 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.6 (79 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Generation** | 8.3 (5 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 7.0/10 | 48 |

#### Lead Facilitation

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | 6.0 (8 reviews) | 
| **Lead Follow-up** | Not enough data | 6.7 (9 reviews) | 
| **Meeting Scheduling ** | Not enough data | 7.7 (10 reviews) | 

#### Organization

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 6.9 (8 reviews) | 
| **Data Entry** | Not enough data | 7.5 (10 reviews) | 
| **Integrations / APIs** | Not enough data | 8.1 (8 reviews) | 

#### Performance Analysis

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Coaching ** | Not enough data | 6.0 (10 reviews) | 
| **Peformance Tracking** | Not enough data | 7.4 (12 reviews) | 

#### Sales Analysis

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.8 (9 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.1 (9 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 6.1 (6 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 8.0/10 | 1145 |

#### Integrated Workflows

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Task Management** | Not enough data | 8.8 (158 reviews) ✓ Verified | 
| **Email Tracking/Automation** | Not enough data | 9.1 (166 reviews) ✓ Verified | 
| **Calls and Voice** | Not enough data | 8.4 (127 reviews) ✓ Verified | 
| **Other Outreach Options ** | Not enough data | 8.1 (127 reviews) ✓ Verified | 
| **CRM Integration** | Not enough data | 8.1 (152 reviews) ✓ Verified | 
| **Calendar** | Not enough data | 8.6 (77 reviews) | 
| **Shared Records** | Not enough data | 8.1 (67 reviews) | 

#### Repeatability and Reportability

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Content Management** | Not enough data | 8.2 (134 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 8.5 (154 reviews) ✓ Verified | 
| **Workflow Performance** | Not enough data | 8.6 (148 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | Not enough data | 7.7 (127 reviews) ✓ Verified | 
| **Gamification** | Not enough data | 7.1 (63 reviews) | 

#### AI and Automation

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 7.9 (72 reviews) | 
| **Lead Scoring** | Not enough data | 7.4 (65 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 7.6 (66 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.1 (57 reviews) | 
| **Machine Learning** | Not enough data | 6.7 (54 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.6 (23 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 6.9/10 | 181 |

#### Call Analytics

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Call Recording** | Not enough data | 7.7 (27 reviews) | 
| **Machine Learning** | Not enough data | 6.3 (23 reviews) | 
| **Call Analysis** | Not enough data | 7.2 (23 reviews) | 
| **Lead Qualification** | Not enough data | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Customer Scoring** | Not enough data | Feature Not Available | 
| **Speech-to-Text** | Not enough data | 6.5 (19 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (8 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 8.9/10 | 109 |

#### Revenue Sourcing and Forecasting

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Revenue History** | Not enough data | 6.8 (12 reviews) | 
| **Pipeline Management** | Not enough data | 7.8 (13 reviews) | 
| **Dashboard Analytics** | Not enough data | 7.8 (18 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 7.3 (13 reviews) | 
| **Data Segmentation** | Not enough data | 8.1 (14 reviews) | 
| **Predictive Forecasting** | Not enough data | 9.2 (6 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.9 (6 reviews) | 

#### CRM Data Enrichment

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Calendar Sync** | Not enough data | 8.2 (19 reviews) | 
| **Email Activity Capture** | Not enough data | 8.2 (21 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.0 (16 reviews) | 
| **Marketing Leads** | Not enough data | Feature Not Available | 
| **Contact Capture** | Not enough data | Not enough data | 

#### Account Management

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 7.4 (16 reviews) | 
| **Account optimization** | Not enough data | 7.6 (14 reviews) | 
| **Historical Patterns** | Not enough data | 7.4 (13 reviews) | 
| **Rep Performance** | Not enough data | 8.2 (18 reviews) | 
| **Account Engagement** | Not enough data | 9.4 (6 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Automation

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 8.1/10 | 390 |

#### Agentic AI - Sales Performance Management

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Badges** | Not enough data | 8.0 (39 reviews) | 
| **Triggers** | Not enough data | 8.1 (53 reviews) ✓ Verified | 
| **Commission Calculator** | Not enough data | 6.7 (37 reviews) ✓ Verified | 
| **Leaderboards** | Not enough data | 8.3 (49 reviews) ✓ Verified | 

#### Personalization

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Profiles** | Not enough data | 8.0 (56 reviews) ✓ Verified | 
| **Custom Reports** | Not enough data | 7.9 (54 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.2 (67 reviews) ✓ Verified | 
| **Goal Setting** | Not enough data | 8.3 (49 reviews) ✓ Verified | 

#### Administrative

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (65 reviews) ✓ Verified | 
| **Employee Structure** | Not enough data | 8.3 (56 reviews) ✓ Verified | 
| **Behavior Monitoring** | Not enough data | 8.5 (60 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 8.5/10 | 1562 |

#### Agentic AI - Email Tracking

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Open Rates** | Not enough data | 8.7 (240 reviews) | 
| **Link Activity** | Not enough data | 8.2 (233 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.7 (234 reviews) | 
| **Email Scheduling** | Not enough data | 9.0 (240 reviews) | 
| **Notifications** | Not enough data | 8.7 (237 reviews) | 
| **Email Categorization** | Not enough data | 8.3 (166 reviews) | 
| **Templates** | Not enough data | 9.0 (241 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (34 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.1/10 | 23 |
| **Outreach** | 7.9/10 | 207 |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Data Sourcing** | 8.0 (10 reviews) | 7.5 (27 reviews) | 
| **Exporting & Sharing Data** | 8.0 (10 reviews) | 8.3 (30 reviews) | 
| **Multi-Device Data Visualization** | 7.6 (9 reviews) | Feature Not Available | 
| **Interactive Dashboards** | 7.2 (10 reviews) | 8.9 (30 reviews) | 
| **Data Segmentation** | 8.5 (9 reviews) | 8.2 (30 reviews) | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Lead Scoring** | 8.5 (9 reviews) | 7.0 (25 reviews) | 
| **Opportunity Scoring** | 8.1 (8 reviews) | 7.5 (25 reviews) | 
| **Risk Analysis** | 8.3 (8 reviews) | 6.9 (23 reviews) | 
| **Live Forecasting** | 7.9 (8 reviews) | 7.3 (25 reviews) | 

#### Sales Management

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Live Pipeline Management** | 8.9 (9 reviews) | 8.5 (28 reviews) | 
| **Sales Gamification** | 8.3 (8 reviews) | Feature Not Available | 
| **Account-Based Analytics** | 7.8 (9 reviews) | 8.1 (30 reviews) | 
| **Activity Tracking** | 8.1 (9 reviews) | 9.2 (33 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 8.2/10 | 1306 |

#### Agentic AI - Outbound Call Tracking

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Record Calls** | Not enough data | 8.5 (122 reviews) | 
| **Generate Location** | Not enough data | 7.5 (138 reviews) | 
| **Call Types** | Not enough data | 8.2 (164 reviews) | 
| **Click-to-Call** | Not enough data | 8.7 (172 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (190 reviews) | 
| **Information Locater** | Not enough data | 7.8 (155 reviews) | 
| **Record Prospect Data** | Not enough data | 8.2 (183 reviews) | 

#### Insights

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Notes** | Not enough data | 8.1 (175 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 8.2 (173 reviews) | 
| **Automated Voicemails** | Not enough data | 7.6 (90 reviews) | 
| **Automated Emails** | Not enough data | 9.1 (195 reviews) | 
| **Sorts Prospects** | Not enough data | 8.0 (171 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | 7.9/10 | 251 |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (37 reviews) ✓ Verified | 
| **Coaching Materials** | Not enough data | 7.8 (37 reviews) ✓ Verified | 
| **Playbook Creation** | Not enough data | 7.4 (32 reviews) ✓ Verified | 
| **Video Record** | Not enough data | 7.1 (28 reviews) ✓ Verified | 

#### Feedback

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Review** | Not enough data | 7.8 (32 reviews) ✓ Verified | 
| **Scorecard** | Not enough data | 7.8 (30 reviews) ✓ Verified | 
| **Coaching Card** | Not enough data | 7.7 (28 reviews) | 
| **Leaderboard** | Not enough data | 7.9 (32 reviews) ✓ Verified | 
| **Real-Time Updates** | Not enough data | 8.3 (37 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.0 (39 reviews) ✓ Verified | 
| **Competition** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to Dynamics 365 Sales (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Outreach (9):** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Email Tracking Software](https://www.g2.com/categories/email-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | Outreach | 
|---|---|---|
| **Small-Business** | 100.0% | 100.0% | 
| **Mid-Market** | 0% | 0% | 
| **Enterprise** | 0% | 0% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 10.7%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 4.5%
- **Retail:** 4.2%
- **Non-Profit Organization Management:** 3.3%
- **Real Estate:** 3.3%
- **Education Management:** 2.7%
- **Internet:** 2.5%
- **Financial Services:** 2.5%
- **Accounting:** 2.5%
- **Other:** 55.6%

#### Outreach

- **Computer Software:** 34.2%
- **Information Technology and Services:** 16.7%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.5%
- **Internet:** 4.5%
- **Management Consulting:** 1.7%
- **Computer & Network Security:** 1.7%
- **Human Resources:** 1.5%
- **Staffing and Recruiting:** 1.5%
- **Hospital & Health Care:** 1.4%
- **Other:** 22.3%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25865 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14763 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13891 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1002 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews)

### Alternatives to Outreach

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25865 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9697 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13891 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### Outreach

- Title: [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) — 2 comments, 1 upvote
  > **Top comment:** "ring central"
- Title: [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) — 2 comments, 1 upvote
  > **Top comment:** "Definitely...tons of features for SD...email tracking, templates, sequences, etc"
- Title: [What are the other best ways  Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) — 2 comments, 2 upvotes
  > **Top comment:** "We also used it for hiring workflow."
- Title: [What is the best way to log follow ups?](https://www.g2.com/discussions/what-is-the-best-way-to-log-follow-ups) — 2 comments, 1 upvote
  > **Top comment:** "When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep..."
- Title: [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) — 2 comments, 2 upvotes
  > **Top comment:** "Outreach has built-in integration with outlook, there for the usage of Outreach increased on our end. It now facilitates the way we manage playbooks and our..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-outreach)