# Dynamics 365 Sales vs Zoho CRM Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho CRM Plus excels in **ease of use** , with many users highlighting its seamless features and manageable funnel system. This user-friendly interface allows teams to maintain a clear understanding of lead flow, making it a favorite among small businesses.
- **Users say** that Dynamics 365 Sales shines in its **integration with Microsoft products** , such as Office, Teams, and Outlook. Reviewers appreciate how this connectivity enhances their workflow, allowing for quick access to information and a more cohesive experience across tools.
- **According to verified reviews** , Zoho CRM Plus offers a comprehensive solution by bundling **sales, support, and analytics** in one platform. This integration is praised for improving the overall customer experience, making it a strong contender for organizations looking for an all-in-one CRM solution.
- **Reviewers mention** that while Dynamics 365 Sales provides powerful **AI-driven insights** and predictive analytics, some users have noted challenges with configuration and matching specific workflow needs. This can lead to a steeper learning curve for new users compared to Zoho CRM Plus.
- **G2 reviewers highlight** that Zoho CRM Plus has a more affordable entry-level price, making it accessible for small businesses. This cost-effectiveness, combined with its robust features, makes it an attractive option for organizations with budget constraints.
- **Users report** that Dynamics 365 Sales has a strong focus on **customer relationship management** , with features that help sales teams build stronger connections. However, its overall user satisfaction is lower compared to Zoho CRM Plus, indicating room for improvement in user experience and support.



| | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,621 | 129 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Small-Business (56.2% of reviews) | 
| **Entry Level Price** | $210/month per user | $57.00 Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (21 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Complexity (8 reviews)

### Zoho CRM Plus

Pros:
- Ease of Use (28 reviews)
- Efficiency (18 reviews)

Cons:
- Learning Curve (23 reviews)
- Overwhelming Experience (9 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1294 reviews) | 8.8 (96 reviews) | 
  | **Ease of Use** | 7.5 (1300 reviews) | 8.6 (98 reviews) | 
  | **Ease of Setup** | 7.2 (420 reviews) | 8.3 (78 reviews) | 
  | **Ease of Admin** | 7.6 (386 reviews) | 8.5 (33 reviews) | 
  | **Quality of Support** | 7.5 (1135 reviews) | 8.6 (88 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (381 reviews) | 8.6 (32 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1269 reviews) | 9.2 (90 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### Zoho CRM Plus

#### Entry-Level Pricing

Plan: Zoho CRM Plus

Price: $57.00 Per Month

Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. 

Key Features:
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management

[Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1204 |
| **Zoho CRM Plus** | 8.3/10 | 78 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Contact & Account Management** | 8.1 (966 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 7.9 (50 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (908 reviews) ✓ Verified | 8.4 (56 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (973 reviews) ✓ Verified | 8.5 (55 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 8.2 (46 reviews) ✓ Verified | 
| **Desktop Integration** | 7.9 (871 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (722 reviews) ✓ Verified | 8.1 (49 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 8.2 (52 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 8.4 (52 reviews) ✓ Verified | 
| **Lead Management** | 7.9 (823 reviews) ✓ Verified | 8.7 (56 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 8.3 (48 reviews) ✓ Verified | 

#### Customer Support

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 8.3 (50 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 8.0 (55 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 7.6 (50 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Reporting** | 7.9 (897 reviews) ✓ Verified | 8.7 (62 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 8.6 (62 reviews) ✓ Verified | 
| **Forecasting** | 7.7 (784 reviews) ✓ Verified | 8.4 (50 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 8.4 (52 reviews) ✓ Verified | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 8.2 (50 reviews) ✓ Verified | 
| **Mobile User Support** | 7.4 (621 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 

#### Platform

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Customization** | 8.1 (294 reviews) ✓ Verified | 8.7 (41 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (310 reviews) ✓ Verified | 8.7 (41 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (303 reviews) ✓ Verified | 8.3 (38 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (228 reviews) ✓ Verified | 8.0 (35 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.9 (250 reviews) ✓ Verified | 8.0 (36 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.9 (278 reviews) ✓ Verified | 8.0 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.7 (293 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (255 reviews) ✓ Verified | 8.3 (36 reviews) ✓ Verified | 

#### Integration

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (298 reviews) ✓ Verified | 8.3 (37 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (235 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (240 reviews) ✓ Verified | 8.1 (36 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 7.9 (18 reviews) | 8.2 (29 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (5 reviews) | 7.6 (16 reviews) | 
| **Multi-step Planning** | 7.7 (5 reviews) | 8.3 (15 reviews) | 
| **Cross-system Integration** | 8.3 (9 reviews) | 8.3 (18 reviews) | 
| **Adaptive Learning** | 9.0 (5 reviews) | 8.2 (17 reviews) | 
| **Natural Language Interaction** | 8.3 (5 reviews) | 7.9 (15 reviews) | 
| **Proactive Assistance** | 9.0 (5 reviews) | 8.2 (16 reviews) | 
| **Decision Making** | 9.0 (5 reviews) | 8.4 (16 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Facilitation

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Platform Basics

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Zoho CRM Plus** | 8.3/10 | 7 |

#### Agentic AI - Sales Performance Management

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (7 reviews) | 

#### Incentives

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Badges** | Not enough data | 8.3 (6 reviews) | 
| **Triggers** | Not enough data | 8.6 (6 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (6 reviews) | 
| **Leaderboards** | Not enough data | 8.9 (6 reviews) | 

#### Personalization

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (7 reviews) | 
| **Custom Reports** | Not enough data | 9.0 (7 reviews) | 
| **Dashboards** | Not enough data | 8.6 (6 reviews) | 
| **Goal Setting** | Not enough data | 8.3 (6 reviews) | 

#### Administrative

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (6 reviews) | 
| **Employee Structure** | Not enough data | 7.8 (6 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.9 (7 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 23 |
| **Zoho CRM Plus** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Data Sourcing** | 8.7 (22 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (22 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (21 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.2 (22 reviews) | Not enough data | 
| **Data Segmentation** | 8.7 (21 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Lead Scoring** | 8.7 (21 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.7 (20 reviews) | Not enough data | 
| **Risk Analysis** | 8.4 (20 reviews) | Not enough data | 
| **Live Forecasting** | 8.4 (20 reviews) | Not enough data | 

#### Sales Management

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (21 reviews) | Not enough data | 
| **Sales Gamification** | 8.8 (20 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.4 (21 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (21 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **Zoho CRM Plus** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to Zoho CRM Plus (3):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | Zoho CRM Plus | 
|---|---|---|
| **Small-Business** | 31.1% | 56.2% | 
| **Mid-Market** | 39.4% | 38.0% | 
| **Enterprise** | 29.5% | 5.8% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.7%
- **Computer Software:** 8.3%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.3%

#### Zoho CRM Plus

- **Information Technology and Services:** 21.5%
- **Computer Software:** 12.1%
- **Accounting:** 5.6%
- **Financial Services:** 5.6%
- **Marketing and Advertising:** 4.7%
- **Manufacturing:** 3.7%
- **Consulting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.8%
- **Real Estate:** 2.8%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 35.5%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14727 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1002 reviews)

### Alternatives to Zoho CRM Plus

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14727 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14869 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (539 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1351 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### Zoho CRM Plus

- Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments
  > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq"
- Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment
  > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-zoho-crm-plus-2018-12-06)