# Dynamics 365 Sales vs TDF CRM Comparison | | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Star Rating** | 3.8 out of 5 | 3.9 out of 5 | | **Total Reviews** | 1,620 | 49 | | **Largest Market Segment** | Mid-Market (39.4% of reviews) | Mid-Market (59.2% of reviews) | | **Entry Level Price** | $210/month per user | contact for pricing User/Month | --- ## Top Pros & Cons ### Dynamics 365 Sales Pros: - Ease of Use (18 reviews) - Integrations (11 reviews) Cons: - Learning Curve (12 reviews) - Complexity (7 reviews) ### TDF CRM Pros: - Simplicity (1 reviews) - User-Friendly (1 reviews) Cons: - Limited Features (1 reviews) --- ## Ratings Comparison | Rating | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Meets Requirements** | 8.1 (1293 reviews) | 7.6 (44 reviews) | | **Ease of Use** | 7.4 (1299 reviews) | 7.0 (44 reviews) | | **Ease of Setup** | 7.2 (419 reviews) | 6.4 (30 reviews) | | **Ease of Admin** | 7.6 (385 reviews) | 7.0 (31 reviews) | | **Quality of Support** | 7.5 (1134 reviews) | 7.7 (44 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 8.0 (31 reviews) | | **Product Direction (% positive)** | 6.3 (1268 reviews) | 7.1 (44 reviews) | --- ## Pricing ### Dynamics 365 Sales #### Entry-Level Pricing Plan: Dynamics 365 Plan Price: $210 /month per user Description: Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing) #### Free Trial No ### TDF CRM #### Entry-Level Pricing Plan: Tour de Force BI + CRM Price: contact for pricing User/Month Description: Provides access to the Business Intelligence and basic CRM features available in Tour de Force. [Browse all 3 editions](https://www.g2.com/products/tdf-crm/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 7.9/10 | 1203 | | **TDF CRM** | 6.6/10 | 36 | #### Sales Force Automation | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Contact & Account Management** | 8.1 (966 reviews) ✓ Verified | 8.1 (35 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 7.0 (10 reviews) | | **Opportunity & Pipeline Mgmt.** | 7.9 (907 reviews) ✓ Verified | 7.8 (32 reviews) ✓ Verified | | **Task / Activity Management** | 7.8 (973 reviews) ✓ Verified | 8.0 (31 reviews) ✓ Verified | | **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 7.1 (17 reviews) ✓ Verified | | **Desktop Integration** | 7.9 (871 reviews) ✓ Verified | 7.8 (30 reviews) ✓ Verified | | **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 6.3 (15 reviews) ✓ Verified | | **Quote & Order Management** | 7.8 (722 reviews) ✓ Verified | 5.6 (15 reviews) ✓ Verified | | **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 5.8 (8 reviews) ✓ Verified | #### Marketing Automation | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 6.1 (16 reviews) ✓ Verified | | **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 5.8 (12 reviews) | | **Lead Management** | 7.8 (822 reviews) ✓ Verified | 6.0 (17 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 5.7 (9 reviews) ✓ Verified | #### Customer Support | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Case Management** | 8.0 (708 reviews) ✓ Verified | 6.7 (21 reviews) ✓ Verified | | **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 6.7 (17 reviews) ✓ Verified | | **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 6.4 (20 reviews) ✓ Verified | | **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 5.8 (13 reviews) ✓ Verified | | **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 5.6 (14 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Reporting** | 7.9 (897 reviews) ✓ Verified | 6.7 (26 reviews) ✓ Verified | | **Dashboards** | 7.9 (946 reviews) ✓ Verified | 6.5 (28 reviews) ✓ Verified | | **Forecasting** | 7.7 (784 reviews) ✓ Verified | 6.3 (20 reviews) ✓ Verified | #### Mobile & Social | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 5.4 (8 reviews) | | **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | Feature Not Available | | **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 6.0 (23 reviews) ✓ Verified | #### Platform | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Customization** | 8.1 (293 reviews) ✓ Verified | 7.5 (21 reviews) ✓ Verified | | **Workflow Capability** | 8.1 (309 reviews) ✓ Verified | 7.1 (12 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 7.6 (21 reviews) ✓ Verified | | **Internationalization** | 7.9 (227 reviews) ✓ Verified | Not enough data | | **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 6.9 (6 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.8 (277 reviews) ✓ Verified | 6.7 (12 reviews) ✓ Verified | | **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 7.1 (22 reviews) ✓ Verified | | **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 5.6 (12 reviews) ✓ Verified | #### Integration | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 6.7 (21 reviews) ✓ Verified | | **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 7.9 (16 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 6.4 (12 reviews) | #### Generative AI | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **AI Text Generation** | 8.1 (18 reviews) | Not enough data | #### Agentic AI - CRM | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | | **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | | **Cross-system Integration** | 8.0 (9 reviews) | Not enough data | | **Adaptive Learning** | 9.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 8.7 (5 reviews) | Not enough data | | **Decision Making** | 8.3 (5 reviews) | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 8.5/10 | 22 | | **TDF CRM** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Data Sourcing** | 8.7 (21 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.5 (21 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.4 (20 reviews) | Not enough data | | **Interactive Dashboards** | 8.1 (21 reviews) | Not enough data | | **Data Segmentation** | 8.7 (20 reviews) | Not enough data | #### Predictive Analytics | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Lead Scoring** | 8.7 (20 reviews) | Not enough data | | **Opportunity Scoring** | 8.6 (19 reviews) | Not enough data | | **Risk Analysis** | 8.3 (19 reviews) | Not enough data | | **Live Forecasting** | 8.3 (19 reviews) | Not enough data | #### Sales Management | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Live Pipeline Management** | 8.8 (20 reviews) | Not enough data | | **Sales Gamification** | 8.7 (19 reviews) | Not enough data | | **Account-Based Analytics** | 8.5 (20 reviews) | Not enough data | | **Activity Tracking** | 8.7 (20 reviews) | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Dynamics 365 Sales** | 8.6/10 | 6 | | **TDF CRM** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Knowledge Base** | 8.9 (6 reviews) | Not enough data | | **Coaching Materials** | 8.6 (6 reviews) | Not enough data | | **Playbook Creation** | 7.5 (6 reviews) | Not enough data | | **Video Record** | 8.6 (6 reviews) | Not enough data | #### Feedback | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Review** | 8.9 (6 reviews) | Not enough data | | **Scorecard** | 8.9 (6 reviews) | Not enough data | | **Coaching Card** | 8.6 (6 reviews) | Not enough data | | **Leaderboard** | 9.2 (6 reviews) | Not enough data | | **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | | **Notifications** | 8.6 (6 reviews) | Not enough data | | **Competition** | 8.6 (6 reviews) | Not enough data | #### Generative AI | Feature | Dynamics 365 Sales | TDF CRM | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) --- ## Reviewer Demographics ### By Company Size | Segment | Dynamics 365 Sales | TDF CRM | |---|---|---| | **Small-Business** | 31.1% | 36.7% | | **Mid-Market** | 39.4% | 59.2% | | **Enterprise** | 29.5% | 4.1% | ### By Industry #### Dynamics 365 Sales - **Information Technology and Services:** 12.6% - **Computer Software:** 8.3% - **Retail:** 3.9% - **Marketing and Advertising:** 3.9% - **Financial Services:** 3.9% - **Accounting:** 2.8% - **Education Management:** 2.3% - **Non-Profit Organization Management:** 2.3% - **Insurance:** 2.3% - **Real Estate:** 2.3% - **Other:** 55.3% #### TDF CRM - **Wholesale:** 32.7% - **Industrial Automation:** 16.3% - **Construction:** 6.1% - **Warehousing:** 4.1% - **Textiles:** 4.1% - **Printing:** 4.1% - **Oil & Energy:** 4.1% - **Mechanical or Industrial Engineering:** 4.1% - **Logistics and Supply Chain:** 4.1% - **Consumer Goods:** 4.1% - **Other:** 16.3% --- ## Alternatives ### Alternatives to Dynamics 365 Sales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14700 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3065 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) ### Alternatives to TDF CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3065 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14700 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews) --- ## Top Discussions ### Dynamics 365 Sales - Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..." - Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..." - Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales: Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..." - Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel. ..." - Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment > **Top comment:** "1. In-store and Online Sales. 2.Inventory Management. 3.Customer Engagement. 4.Omnichannel Capabilities. 5.Payment Processing. 6.Reporting and Analytics." ### TDF CRM - Title: [Do I need an implementation partner to implement Tour de Force CRM and BI and integrate with my ERP?](https://www.g2.com/discussions/no-additional-systems-needed-to-implement-and-integrate) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Absolutely not. Here at Tour de Force, we build, implement, and support our application completely in-house. Our staff is extremely knowledgeable in..." - Title: [What all does Tour de Force offer?](https://www.g2.com/discussions/our-versatility) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Tour de Force develops, sells, implements, and supports our own software solutions with focus on customer relationship management (CRM), sales force..." - Title: [Which ERPs does Tour de Force integrate with?](https://www.g2.com/discussions/erp-integration-e24936f0-0bd7-4883-bb36-851051de0e77) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "By far our biggest competitive advantage is our integration to over 45 ERP systems. With many CRM systems, a third party is needed to connect with your..." - Title: [What makes Tour de Force different from other CRM systems?](https://www.g2.com/discussions/differentiating-factors-0d58c540-6427-42b0-8bf7-b2d24a72983d) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Mobility, Usability, and Capability. Our solution is designed to empower your sales force any time, any place, and on any device whether you choose to..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-tdf-crm)