# Dynamics 365 Sales vs SuperOffice CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SuperOffice CRM excels in user-friendliness, with many users highlighting its intuitive interface and ease of navigation. One user mentioned it as "absolutely necessary for us as an organization," indicating its strong adoption and reliance within teams.
- **Users say** that Dynamics 365 Sales offers robust integration with other Microsoft products, such as Office and Teams. This seamless connectivity allows for quick access to information, making it easier for sales teams to collaborate and manage their workflows effectively.
- **Reviewers mention** that SuperOffice CRM shines in customer service functionality, particularly with its ticketing system. Users appreciate the structured approach it provides for handling customer inquiries, which supports efficient issue resolution and enhances overall customer satisfaction.
- **According to verified reviews** , Dynamics 365 Sales is praised for its AI-driven insights and predictive analytics capabilities. Users find that these features help them build stronger customer relationships and close deals faster, showcasing its strength in sales performance enhancement.
- **G2 reviewers highlight** that SuperOffice CRM's personal assistance and customer support are standout features. Users appreciate the "put your money where your mouth is" attitude, which reflects a commitment to customer success and satisfaction.
- **Users report** that while Dynamics 365 Sales has a higher entry-level price, its comprehensive features and integration capabilities justify the cost for many organizations, especially those already using Microsoft products. In contrast, SuperOffice CRM offers a more budget-friendly option, making it appealing for small businesses.



| | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,618 | 165 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Small-Business (60.9% of reviews) | 
| **Entry Level Price** | $210/month per user | Starting at €71.00 1 User Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### SuperOffice CRM

Pros:
- Ease of Use (28 reviews)
- Intuitive (12 reviews)

Cons:
- Time-Consuming (5 reviews)
- Bugs (4 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1291 reviews) | 8.3 (122 reviews) | 
  | **Ease of Use** | 7.4 (1297 reviews) | 8.7 (133 reviews) | 
  | **Ease of Setup** | 7.2 (417 reviews) | 8.0 (92 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | 7.8 (60 reviews) | 
  | **Quality of Support** | 7.5 (1132 reviews) | 8.8 (122 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 9.0 (59 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1268 reviews) | 9.0 (123 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### SuperOffice CRM

#### Entry-Level Pricing

Plan: SALES

Price: Starting at €71.00 1 User Per Month

Description: For the sales person.

Includes core CRM feature sets:

Document sales processes
- Enjoy a better pipeline control
- Send quotes with a few clicks
- Track progress with personalized dashboards
- Improve your sales team's productivity

Key Features:
- Forecasting
- Pipeline management
- Quote management

[Browse all 4 editions](https://www.g2.com/products/superoffice-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1201 |
| **SuperOffice CRM** | 7.1/10 | 117 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 8.7 (90 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 7.3 (59 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (905 reviews) ✓ Verified | 8.1 (73 reviews) | 
| **Task / Activity Management** | 7.8 (971 reviews) ✓ Verified | 8.3 (85 reviews) | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 7.2 (61 reviews) | 
| **Desktop Integration** | 7.9 (869 reviews) ✓ Verified | 8.1 (75 reviews) | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 6.8 (62 reviews) | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 7.2 (65 reviews) | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 7.6 (68 reviews) | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 7.3 (72 reviews) | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 7.1 (62 reviews) | 
| **Lead Management** | 7.8 (822 reviews) ✓ Verified | 7.4 (68 reviews) | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 6.1 (57 reviews) | 

#### Customer Support

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 7.4 (71 reviews) | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 7.1 (60 reviews) | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 7.4 (60 reviews) | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 6.6 (52 reviews) | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 7.1 (55 reviews) | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | 8.0 (70 reviews) | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 8.1 (79 reviews) | 
| **Forecasting** | 7.7 (783 reviews) ✓ Verified | 7.1 (62 reviews) | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 6.9 (54 reviews) | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 5.9 (53 reviews) | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 7.1 (70 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | 7.7 (57 reviews) | 
| **Workflow Capability** | 8.1 (308 reviews) ✓ Verified | 7.3 (50 reviews) | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 8.1 (53 reviews) | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | 7.3 (45 reviews) | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 6.5 (43 reviews) | 
| **Document & Content Mgmt.** | 7.8 (276 reviews) ✓ Verified | 7.3 (48 reviews) | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 8.1 (57 reviews) | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 7.9 (48 reviews) | 

#### Integration

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 6.9 (43 reviews) | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 6.8 (43 reviews) | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 6.7 (35 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **AI Text Generation** | 8.1 (18 reviews) | 5.7 (37 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | 6.5 (24 reviews) | 
| **Multi-step Planning** | 6.7 (5 reviews) | 6.0 (22 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 6.5 (24 reviews) | 
| **Adaptive Learning** | 9.0 (5 reviews) | 6.3 (23 reviews) | 
| **Natural Language Interaction** | 8.3 (5 reviews) | 6.7 (23 reviews) | 
| **Proactive Assistance** | 8.7 (5 reviews) | 6.4 (23 reviews) | 
| **Decision Making** | 8.3 (5 reviews) | 6.5 (23 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **SuperOffice CRM** | 6.7/10 | 44 |

#### Email Marketing

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.3 (20 reviews) | 
| **Sending Outbound Emails** | Not enough data | 8.0 (22 reviews) | 
| **Manage Email Deliverability** | Not enough data | 7.4 (18 reviews) | 
| **Automated Email Responses** | Not enough data | 7.8 (18 reviews) | 

#### Online Marketing

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 7.7 (17 reviews) | 
| **Dynamic Content** | Not enough data | 7.9 (14 reviews) | 
| **A/B Testing** | Not enough data | 6.1 (11 reviews) | 
| **Mobile Optimized** | Not enough data | 7.9 (17 reviews) | 
| **Search Tracking and Optimization** | Not enough data | 7.2 (16 reviews) | 

#### Lead Management

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 7.3 (15 reviews) | 
| **Data Quality Management** | Not enough data | 7.8 (20 reviews) | 
| **Segmentation** | Not enough data | 7.6 (19 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 7.1 (15 reviews) | 
| **Lead Nurturing** | Not enough data | 6.5 (16 reviews) | 
| **Online Behavior Tracking** | Not enough data | 6.3 (15 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 7.1 (18 reviews) | 
| **CRM Lead Integration** | Not enough data | 7.8 (16 reviews) | 

#### Campaign Management

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Program Management** | Not enough data | 6.8 (14 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 7.2 (18 reviews) | 
| **Calendaring** | Not enough data | 7.2 (20 reviews) | 
| **Budgeting** | Not enough data | 7.1 (13 reviews) | 

#### Social

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Social Listening** | Not enough data | 5.3 (12 reviews) | 
| **Social Sharing** | Not enough data | 4.5 (10 reviews) | 
| **Social Campaigns** | Not enough data | 4.8 (11 reviews) | 
| **Social Media Engagement** | Not enough data | 5.8 (11 reviews) | 
| **Social Media Advertising** | Not enough data | 5.4 (12 reviews) | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.0 (18 reviews) | 
| **Web Analytics** | Not enough data | 5.3 (12 reviews) | 
| **ROI Analytics** | Not enough data | 5.4 (13 reviews) | 
| **Revenue Analytics** | Not enough data | 6.0 (12 reviews) | 
| **SEO / Keyword Analytics** | Not enough data | 5.0 (12 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Customization ** | Not enough data | 7.5 (26 reviews) | 
| **Workflow Capability** | Not enough data | 7.6 (26 reviews) | 
| **User, Role, and Access Management** | Not enough data | 7.9 (28 reviews) | 
| **Internationalization** | Not enough data | 7.4 (23 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 6.1 (20 reviews) | 
| **Performance and Reliability** | Not enough data | 7.6 (27 reviews) | 
| **Output Document Generation** | Not enough data | 6.9 (24 reviews) | 

#### Agentic AI - Marketing Automation

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.0 (28 reviews) | 
| **Integration APIs** | Not enough data | 6.7 (22 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 5.8 (20 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **SuperOffice CRM** | N/A | N/A |

#### Customization

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Feature Not Available | 
| **Notifications** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **SuperOffice CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.1 (21 reviews) | Not enough data | 
| **Data Segmentation** | 8.7 (20 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (19 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (19 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (19 reviews) | Not enough data | 

#### Sales Management

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | Not enough data | 
| **Sales Gamification** | 8.7 (19 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.5 (20 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (20 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **SuperOffice CRM** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to SuperOffice CRM (2):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | SuperOffice CRM | 
|---|---|---|
| **Small-Business** | 31.0% | 60.9% | 
| **Mid-Market** | 39.4% | 33.5% | 
| **Enterprise** | 29.6% | 5.6% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

#### SuperOffice CRM

- **Wholesale:** 8.2%
- **Computer Software:** 5.7%
- **Information Technology and Services:** 5.1%
- **Mechanical or Industrial Engineering:** 3.8%
- **Automotive:** 3.2%
- **Electrical/Electronic Manufacturing:** 3.2%
- **Industrial Automation:** 3.2%
- **Manufacturing:** 3.2%
- **Accounting:** 2.5%
- **Construction:** 2.5%
- **Other:** 59.5%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)

### Alternatives to SuperOffice CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14754 reviews)
- [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) — 4.4/5 stars (960 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5421 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### SuperOffice CRM

- Title: [Will it be possible to create documents when on mobile app?](https://www.g2.com/discussions/33737-will-it-be-possible-to-create-documents-when-on-mobile-app) — 1 comment, 2 upvotes
  > **Top comment:** "I hear from support there are some wishes for this in the future when the technology is there to support it!"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-superoffice-crm)