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Compare Dynamics 365 Sales and SuiteCRM 
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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Small-Business (68.2% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSuiteCRM
Star Rating
(94)4.2 out of 5
Market Segments
Small-Business (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Sales Force Automation, particularly in Contact & Account Management with a score of 8.1, while SuiteCRM shines in Lead Management with a higher score of 8.8, indicating a stronger focus on nurturing leads.
- Reviewers mention that SuiteCRM offers better Ease of Use with a score of 7.9 compared to Dynamics 365 Sales' 7.4, suggesting that users find SuiteCRM more intuitive for daily operations.
- G2 users highlight that SuiteCRM's Customer Support features, such as Case Management and Customer Support Portal, score higher (8.1 and 8.0 respectively) than Dynamics 365 Sales, which indicates a more robust support system for users.
- Users on G2 report that SuiteCRM's Reporting & Analytics capabilities, particularly in Dashboards and Forecasting, outperform Dynamics 365 Sales, with scores of 8.3 and 8.0 respectively, making it easier for users to visualize and analyze their data.
- Reviewers say that Dynamics 365 Sales has a more comprehensive Integration capability, particularly in Data Import & Export Tools with a score of 7.8, while SuiteCRM's score of 8.4 in Integration APIs suggests it has a slight edge in connecting with other applications.
- Users report that SuiteCRM's Customization options, especially in Workflow Capability, score higher at 8.5 compared to Dynamics 365 Sales' 8.1, indicating that SuiteCRM allows for more tailored solutions to fit specific business needs.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
SuiteCRM
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availableSuiteCRM
No trial information availableRatings
Meets Requirements
8.1
1,281
8.6
78
Ease of Use
7.4
1,287
7.9
78
Ease of Setup
7.2
408
8.2
37
Ease of Admin
7.6
383
8.2
35
Quality of Support
7.5
1,123
8.0
73
Has the product been a good partner in doing business?
7.8
378
8.8
34
Product Direction (% positive)
6.3
1,262
8.4
75
Features by Category
Sales Force Automation
8.1
962
|
Verified
9.0
67
|
Verified
7.9
678
|
Verified
Feature Not Available
7.9
901
|
Verified
8.5
62
|
Verified
7.8
969
|
Verified
8.4
66
|
Verified
7.6
734
|
Verified
8.2
56
|
Verified
7.9
864
|
Verified
8.2
59
|
Verified
7.6
729
|
Verified
8.2
58
|
Verified
7.8
718
|
Verified
8.3
59
|
Verified
8.0
768
|
Verified
8.2
59
|
Verified
Marketing Automation
7.6
754
|
Verified
8.3
54
|
Verified
7.5
732
|
Verified
8.0
56
|
Verified
7.8
818
|
Verified
8.8
60
|
Verified
7.6
642
|
Verified
Feature Not Available
Customer Support
8.0
708
|
Verified
8.1
56
|
Verified
7.8
672
|
Verified
8.0
54
|
Verified
7.9
694
|
Verified
7.8
57
|
Verified
7.7
603
|
Verified
7.6
53
|
Verified
7.9
630
|
Verified
8.0
55
|
Verified
Reporting & Analytics
7.9
895
|
Verified
8.4
64
|
Verified
7.9
944
|
Verified
8.3
66
|
Verified
7.7
783
|
Verified
7.9
59
|
Verified
Mobile & Social
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
8.1
48
7.4
620
|
Verified
8.2
51
|
Verified
Platform
8.1
292
|
Verified
8.6
38
|
Verified
8.1
307
|
Verified
8.5
38
|
Verified
8.2
300
|
Verified
8.8
38
|
Verified
7.9
227
|
Verified
8.4
34
|
Verified
7.9
249
|
Verified
8.4
34
|
Verified
7.8
275
|
Verified
8.6
35
|
Verified
7.7
290
|
Verified
8.6
37
|
Verified
7.8
254
|
Verified
7.8
35
|
Verified
Integration
7.9
297
|
Verified
8.4
35
|
Verified
7.8
232
|
Verified
7.7
30
|
Verified
7.6
238
|
Verified
7.7
30
|
Verified
Generative AI
8.1
18
7.0
5
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and SuiteCRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Information Technology and Services
15.9%
Computer Software
9.1%
Telecommunications
6.8%
Internet
5.7%
Accounting
5.7%
Other
56.8%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
SuiteCRM has no discussions with answers
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