# Dynamics 365 Sales, Soffront vs Zoho CRM Comparison

| | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.0 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,618 | 19 | 2,928 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Small-Business (57.1% of reviews) | Small-Business (61.7% of reviews) | 
| **Entry Level Price** | $210/month per user | $20 user/month | Free | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### Soffront

Pros:
- Ease of Use (1 reviews)
- Easy Navigation (1 reviews)

Cons:
- Slow Performance (1 reviews)

### Zoho CRM

Pros:
- Ease of Use (261 reviews)
- Features (169 reviews)

Cons:
- Learning Curve (112 reviews)
- Integration Issues (71 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
  | **Meets Requirements** | 8.1 (1291 reviews) | 7.8 (10 reviews) | 8.4 (2484 reviews) | 
  | **Ease of Use** | 7.4 (1297 reviews) | 7.4 (11 reviews) | 8.3 (2504 reviews) | 
  | **Ease of Setup** | 7.2 (417 reviews) | Not enough data | 8.0 (1274 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | Not enough data | 8.0 (1023 reviews) | 
  | **Quality of Support** | 7.5 (1132 reviews) | 8.1 (9 reviews) | 7.6 (2276 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | Not enough data | 8.0 (998 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1268 reviews) | 7.1 (12 reviews) | 8.0 (2411 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### Soffront

#### Entry-Level Pricing

Plan: STARTER

Price: $20 user/month

Key Features:
- Marketing Emails/Month : 2000
- Sales Emails : Unlimited
- Technical Support : Email Support

[Browse all 3 editions](https://www.g2.com/products/soffront/pricing)

#### Free Trial

No

### Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.

Key Features:
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities

[Browse all 5 editions](https://www.g2.com/products/zoho-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1201 |
| **Soffront** | 8.4/10 | 14 |
| **Zoho CRM** | 8.1/10 | 1970 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 8.3 (9 reviews) ✓ Verified | 8.5 (1660 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | Feature Not Available | 8.3 (877 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (905 reviews) ✓ Verified | 7.9 (8 reviews) ✓ Verified | 8.2 (1573 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (971 reviews) ✓ Verified | 8.3 (8 reviews) ✓ Verified | 8.2 (1636 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 8.6 (6 reviews) | 7.8 (1186 reviews) ✓ Verified | 
| **Desktop Integration** | 7.9 (869 reviews) ✓ Verified | 8.1 (9 reviews) ✓ Verified | 8.4 (672 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 8.1 (6 reviews) ✓ Verified | 7.9 (1217 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 7.1 (7 reviews) ✓ Verified | 8.0 (1209 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 8.3 (8 reviews) ✓ Verified | 8.2 (1323 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 8.6 (7 reviews) ✓ Verified | 8.1 (1349 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 8.3 (7 reviews) ✓ Verified | 7.9 (1305 reviews) ✓ Verified | 
| **Lead Management** | 7.8 (822 reviews) ✓ Verified | 8.3 (8 reviews) ✓ Verified | 8.4 (1545 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | Feature Not Available | 7.9 (1129 reviews) ✓ Verified | 

#### Customer Support

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | 8.0 (1203 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 8.1 (7 reviews) ✓ Verified | 7.9 (1205 reviews) ✓ Verified | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 8.5 (8 reviews) ✓ Verified | 7.9 (1237 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 8.3 (7 reviews) ✓ Verified | 7.8 (1069 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 8.3 (9 reviews) ✓ Verified | 8.0 (1113 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | 9.2 (8 reviews) ✓ Verified | 8.2 (1514 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 7.8 (9 reviews) ✓ Verified | 8.2 (1566 reviews) ✓ Verified | 
| **Forecasting** | 7.7 (783 reviews) ✓ Verified | 9.3 (7 reviews) ✓ Verified | 8.1 (1055 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 8.7 (5 reviews) ✓ Verified | 8.1 (1083 reviews) ✓ Verified | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 9.0 (5 reviews) ✓ Verified | 8.0 (1092 reviews) ✓ Verified | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 8.3 (5 reviews) ✓ Verified | 8.0 (1202 reviews) ✓ Verified | 

#### Platform

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | Not enough data | 8.1 (873 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (308 reviews) ✓ Verified | Not enough data | 8.2 (843 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | Not enough data | 8.4 (860 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | Not enough data | 8.2 (650 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | Not enough data | 7.8 (549 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.8 (276 reviews) ✓ Verified | Not enough data | 8.1 (720 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | Not enough data | 8.4 (853 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | Not enough data | 8.1 (663 reviews) ✓ Verified | 

#### Integration

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | Not enough data | 8.3 (652 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | Not enough data | 8.1 (646 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | Not enough data | 8.0 (606 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **AI Text Generation** | 8.1 (18 reviews) | Not enough data | 8.2 (181 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 8.0 (67 reviews) | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 8.3 (65 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 8.1 (69 reviews) | 
| **Adaptive Learning** | 9.0 (5 reviews) | Not enough data | 8.1 (67 reviews) | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 8.3 (66 reviews) | 
| **Proactive Assistance** | 8.7 (5 reviews) | Not enough data | 8.3 (66 reviews) | 
| **Decision Making** | 8.3 (5 reviews) | Not enough data | 8.3 (66 reviews) | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 7.7/10 | 121 |

#### Configuration - cpq

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Product Catalog** | Not enough data | Not enough data | Feature Not Available | 
| **Guided Selling** | Not enough data | Not enough data | Feature Not Available | 
| **Configuration Rules** | Not enough data | Not enough data | 8.3 (59 reviews) | 
| **Price Configuration** | Not enough data | Not enough data | 8.3 (55 reviews) | 
| **Visual Configuration** | Not enough data | Not enough data | 8.4 (60 reviews) | 

#### Pricing

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Pricing Flexibility** | Not enough data | Not enough data | 8.1 (62 reviews) | 
| **Discounting** | Not enough data | Not enough data | 7.5 (57 reviews) | 
| **Commerical Rules** | Not enough data | Not enough data | 8.1 (56 reviews) | 
| **Terms and Conditions** | Not enough data | Not enough data | 8.4 (58 reviews) | 
| **Approval Workflow** | Not enough data | Not enough data | 8.6 (58 reviews) | 
| **Renewals** | Not enough data | Not enough data | 8.5 (56 reviews) | 

#### Quoting

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Grouping** | Not enough data | Not enough data | 8.4 (58 reviews) | 
| **Version Control** | Not enough data | Not enough data | 8.4 (52 reviews) | 
| **Quote Document Generation** | Not enough data | Not enough data | 8.4 (53 reviews) | 
| **Ordering** | Not enough data | Not enough data | 8.4 (55 reviews) | 
| **Contracts** | Not enough data | Not enough data | 8.6 (52 reviews) | 

#### Admin

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Configuration Ease of Admin** | Not enough data | Not enough data | 8.2 (89 reviews) | 
| **Pricing Administration** | Not enough data | Not enough data | 7.7 (83 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 8.3 (86 reviews) | 
| **Document Management** | Not enough data | Not enough data | 8.3 (83 reviews) | 

#### Channels

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 8.1 (57 reviews) | 
| **Channel Partner Support** | Not enough data | Not enough data | 7.7 (52 reviews) | 
| **eCommerce** | Not enough data | Not enough data | 8.0 (49 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 8.4 (89 reviews) | 
| **Integration API** | Not enough data | Not enough data | 8.2 (85 reviews) | 
| **Internationalization** | Not enough data | Not enough data | 8.0 (77 reviews) | 
| **Scalability** | Not enough data | Not enough data | 8.5 (88 reviews) | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 8.4 (90 reviews) | 
| **ERP Integration** | Not enough data | Not enough data | 8.6 (20 reviews) | 

#### Generative AI - cpq

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Dynamic Quoting** | Not enough data | Not enough data | 7.4 (15 reviews) | 
| **Dynamic Pricing** | Not enough data | Not enough data | 7.5 (16 reviews) | 
| **Personalized Sale Recommendations** | Not enough data | Not enough data | 7.7 (16 reviews) | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 75 |

#### Competition

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 8.7 (58 reviews) ✓ Verified | 
| **Custom Competitions** | Not enough data | Not enough data | 8.7 (57 reviews) ✓ Verified | 
| **Team Competitions** | Not enough data | Not enough data | 8.7 (57 reviews) ✓ Verified | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 8.5 (53 reviews) ✓ Verified | 
| **Competition Adjustments** | Not enough data | Not enough data | 8.5 (55 reviews) ✓ Verified | 
| **Awards and Incentives** | Not enough data | Not enough data | 7.9 (18 reviews) | 

#### Agentic AI - Sales Gamification

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 8.9 (61 reviews) ✓ Verified | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **TV Streaming** | Not enough data | Not enough data | 8.7 (45 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.8 (65 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.9 (64 reviews) ✓ Verified | 
| **Enterprise Scalability** | Not enough data | Not enough data | 8.8 (58 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 8.8 (63 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.8 (63 reviews) ✓ Verified | 

#### Employee Features

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 8.9 (66 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 8.8 (68 reviews) ✓ Verified | 
| **Mobile** | Not enough data | Not enough data | 8.8 (68 reviews) ✓ Verified | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Lead Generation

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 8.5/10 | 80 |

#### Lead Facilitation

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 8.4 (72 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 8.8 (73 reviews) | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.8 (73 reviews) | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.8 (73 reviews) | 

#### Organization

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.6 (74 reviews) | 
| **Data Entry** | Not enough data | Not enough data | 8.4 (73 reviews) | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.6 (73 reviews) | 

#### Performance Analysis

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | Feature Not Available | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.6 (75 reviews) | 

#### Sales Analysis

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 8.4 (69 reviews) | 
| **Sales Forecasting ** | Not enough data | Not enough data | 8.4 (73 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.3 (27 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.1 (27 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 8.2/10 | 170 |

#### Integrated Workflows

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | 8.7 (160 reviews) | 
| **Email Tracking/Automation** | Not enough data | Not enough data | 8.8 (156 reviews) | 
| **Calls and Voice** | Not enough data | Not enough data | 8.3 (145 reviews) | 
| **Other Outreach Options ** | Not enough data | Not enough data | 8.2 (141 reviews) | 
| **CRM Integration** | Not enough data | Not enough data | 8.9 (154 reviews) | 
| **Calendar** | Not enough data | Not enough data | 8.8 (152 reviews) | 
| **Shared Records** | Not enough data | Not enough data | 8.5 (147 reviews) | 

#### Repeatability and Reportability

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | 8.4 (144 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 8.6 (149 reviews) | 
| **Workflow Performance** | Not enough data | Not enough data | 8.6 (142 reviews) | 
| **Sales Coaching and Insights** | Not enough data | Not enough data | 8.2 (138 reviews) | 
| **Gamification** | Not enough data | Not enough data | 7.9 (120 reviews) | 

#### AI and Automation

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Lead Prioritization** | Not enough data | Not enough data | 8.3 (146 reviews) | 
| **Lead Scoring** | Not enough data | Not enough data | 8.5 (145 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | Not enough data | 8.3 (139 reviews) | 
| **Buyer Intelligence** | Not enough data | Not enough data | 8.1 (133 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 7.8 (125 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (69 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (28 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.8 (26 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (27 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.9 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.7 (27 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.0 (27 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.1 (26 reviews) | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 56 |

#### Customer Requirements

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Quoting** | Not enough data | Not enough data | 8.5 (51 reviews) | 
| **Configuration** | Not enough data | Not enough data | 8.5 (50 reviews) | 
| **Pricing** | Not enough data | Not enough data | 8.5 (52 reviews) | 

#### Contracts

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Creation** | Not enough data | Not enough data | 8.5 (50 reviews) | 
| **Negotiation** | Not enough data | Not enough data | 8.2 (47 reviews) | 
| **Execution** | Not enough data | Not enough data | 8.4 (50 reviews) | 

#### Revenue

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Invoicing** | Not enough data | Not enough data | 8.5 (52 reviews) | 
| **Matching** | Not enough data | Not enough data | 8.5 (50 reviews) | 
| **Recognition** | Not enough data | Not enough data | 8.4 (47 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 106 |

#### Platform Basics

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Templates** | Not enough data | Not enough data | 8.4 (98 reviews) | 
| **Exporting** | Not enough data | Not enough data | 8.6 (93 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | Not enough data | 8.6 (97 reviews) | 
| **Multiple Personas** | Not enough data | Not enough data | 8.4 (89 reviews) | 
| **Data Analytics ** | Not enough data | Not enough data | 8.8 (57 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (13 reviews) | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 89 |

#### Content

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Document Collaboration** | Not enough data | Not enough data | 8.9 (79 reviews) | 
| **Versioning** | Not enough data | Not enough data | 8.6 (76 reviews) | 
| **E-Signature** | Not enough data | Not enough data | 8.5 (76 reviews) | 
| **File Request** | Not enough data | Not enough data | 8.7 (77 reviews) | 
| **Feedback** | Not enough data | Not enough data | 8.6 (74 reviews) | 

#### Collaboration

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Billing and Invoicing** | Not enough data | Not enough data | 8.8 (76 reviews) | 
| **Instant Messaging** | Not enough data | Not enough data | 8.5 (78 reviews) | 
| **Project Management** | Not enough data | Not enough data | 9.0 (80 reviews) | 
| **Analytics** | Not enough data | Not enough data | 9.0 (83 reviews) | 
| **Time Tracking** | Not enough data | Not enough data | 8.7 (78 reviews) | 
| **Mobile Application** | Not enough data | Not enough data | 8.7 (75 reviews) | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 8.5/10 | 44 |

#### Lead Monitoring

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Features** | Not enough data | Not enough data | 9.0 (42 reviews) | 
| **Performance** | Not enough data | Not enough data | 8.9 (42 reviews) | 
| **Identification** | Not enough data | Not enough data | 8.7 (42 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 7.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.2 (27 reviews) | 

#### Data Capture

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 8.3 (42 reviews) | 
| **Websites** | Not enough data | Not enough data | 8.5 (42 reviews) | 
| **Social Media** | Not enough data | Not enough data | 8.1 (42 reviews) | 
| **Data** | Not enough data | Not enough data | 8.3 (42 reviews) | 

#### Analytics

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Export/Import** | Not enough data | Not enough data | 9.1 (42 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.8 (42 reviews) | 

#### Customization

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Forms** | Not enough data | Not enough data | 8.7 (41 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.6 (41 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.7 (42 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.7 (42 reviews) | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 7.9/10 | 23 |

#### Agentic AI - Lead Scoring

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.4 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.7 (13 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.7 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.8 (12 reviews) | 

#### Attribution

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Lead Opportunity** | Not enough data | Not enough data | 8.5 (21 reviews) | 
| **Lead Assignment** | Not enough data | Not enough data | 8.6 (22 reviews) | 
| **Pipeline Acceleration** | Not enough data | Not enough data | 8.0 (21 reviews) | 

#### Discovery

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Lead Management** | Not enough data | Not enough data | 8.6 (22 reviews) | 
| **Scoring/Ranking** | Not enough data | Not enough data | 8.3 (21 reviews) | 
| **Lead Context** | Not enough data | Not enough data | 8.3 (22 reviews) | 

#### Management

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Conversion Viability** | Not enough data | Not enough data | 8.4 (22 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.4 (22 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Data Synchronization** | Not enough data | Not enough data | 8.4 (22 reviews) | 
| **Analysis** | Not enough data | Not enough data | 8.3 (21 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 8.3/10 | 198 |

#### Agentic AI - Sales Performance Management

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.1 (20 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.9 (21 reviews) | 

#### Incentives

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Badges** | Not enough data | Not enough data | 8.2 (153 reviews) ✓ Verified | 
| **Triggers** | Not enough data | Not enough data | 8.4 (160 reviews) ✓ Verified | 
| **Commission Calculator** | Not enough data | Not enough data | 8.0 (152 reviews) ✓ Verified | 
| **Leaderboards** | Not enough data | Not enough data | 8.4 (161 reviews) ✓ Verified | 

#### Personalization

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Profiles** | Not enough data | Not enough data | 8.5 (177 reviews) ✓ Verified | 
| **Custom Reports** | Not enough data | Not enough data | 8.6 (178 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.6 (184 reviews) ✓ Verified | 
| **Goal Setting** | Not enough data | Not enough data | 8.4 (171 reviews) ✓ Verified | 

#### Administrative

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | 8.5 (169 reviews) ✓ Verified | 
| **Employee Structure** | Not enough data | Not enough data | 8.5 (173 reviews) ✓ Verified | 
| **Behavior Monitoring** | Not enough data | Not enough data | 8.4 (161 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 8.0/10 | 161 |

#### Agentic AI - Email Tracking

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (30 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.5 (29 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.6 (30 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.0 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.4 (30 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.6 (29 reviews) | 

#### Analytics

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Open Rates** | Not enough data | Not enough data | 8.3 (138 reviews) | 
| **Link Activity** | Not enough data | Not enough data | 8.3 (143 reviews) | 
| **Attachment Activity** | Not enough data | Not enough data | 8.4 (144 reviews) | 

#### Customizations

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Email Platform Integration** | Not enough data | Not enough data | 8.7 (148 reviews) | 
| **Email Scheduling** | Not enough data | Not enough data | 8.8 (145 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.7 (146 reviews) | 
| **Email Categorization** | Not enough data | Not enough data | 8.7 (142 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.6 (147 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (59 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 8.1/10 | 173 |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.5 (31 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.5 (31 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.3 (30 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.4 (31 reviews) | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | Not enough data | 8.3 (145 reviews) | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | Not enough data | 8.4 (149 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | Not enough data | 8.3 (142 reviews) | 
| **Interactive Dashboards** | 8.1 (21 reviews) | Not enough data | 8.6 (156 reviews) | 
| **Data Segmentation** | 8.7 (20 reviews) | Not enough data | 8.5 (147 reviews) | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | Not enough data | 8.5 (147 reviews) | 
| **Opportunity Scoring** | 8.6 (19 reviews) | Not enough data | 8.3 (139 reviews) | 
| **Risk Analysis** | 8.3 (19 reviews) | Not enough data | 8.1 (124 reviews) | 
| **Live Forecasting** | 8.3 (19 reviews) | Not enough data | 8.2 (130 reviews) | 

#### Sales Management

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | Not enough data | 8.5 (154 reviews) | 
| **Sales Gamification** | 8.7 (19 reviews) | Not enough data | 8.3 (131 reviews) | 
| **Account-Based Analytics** | 8.5 (20 reviews) | Not enough data | 8.5 (145 reviews) | 
| **Activity Tracking** | 8.7 (20 reviews) | Not enough data | 8.8 (152 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | 7.8/10 | 12 |

#### Agentic AI - Sales Enablement

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.1 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.1 (6 reviews) | 

#### Content Management

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Content Import** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Content Creation** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Advanced Search** | Not enough data | Not enough data | 8.8 (10 reviews) | 
| **Content Storage** | Not enough data | Not enough data | 8.2 (10 reviews) | 

#### Analytics

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 9.0 (10 reviews) | 
| **Alerts** | Not enough data | Not enough data | 8.3 (10 reviews) | 
| **Account-Based Engagement** | Not enough data | Not enough data | 8.3 (10 reviews) | 
| **Content Utilization** | Not enough data | Not enough data | 8.3 (10 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Sales Training ** | Not enough data | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | Not enough data | 
| **Sales Onboarding** | Not enough data | Not enough data | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Cross-Functional Alignment** | Not enough data | Not enough data | Not enough data | 
| **AI and Automation** | Not enough data | Not enough data | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | Not enough data | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **Soffront** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)


**Unique to Zoho CRM (14):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CPQ Software](https://www.g2.com/categories/cpq), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | Soffront | Zoho CRM | 
|---|---|---|---|
| **Small-Business** | 31.0% | 57.1% | 61.7% | 
| **Mid-Market** | 39.4% | 21.4% | 32.3% | 
| **Enterprise** | 29.6% | 21.4% | 6.0% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

#### Soffront

- **Marketing and Advertising:** 23.1%
- **Apparel & Fashion:** 15.4%
- **Restaurants:** 7.7%
- **Mental Health Care:** 7.7%
- **Medical Devices:** 7.7%
- **Logistics and Supply Chain:** 7.7%
- **Consumer Services:** 7.7%
- **Computer Software:** 7.7%
- **Business Supplies and Equipment:** 7.7%
- **Airlines/Aviation:** 7.7%

#### Zoho CRM

- **Information Technology and Services:** 16.1%
- **Computer Software:** 9.9%
- **Marketing and Advertising:** 8.9%
- **Financial Services:** 3.5%
- **Real Estate:** 3.5%
- **Education Management:** 3.0%
- **Internet:** 2.1%
- **Retail:** 2.1%
- **Accounting:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 47.0%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)

### Alternatives to Soffront

- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)

### Alternatives to Zoho CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9652 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### Soffront

No discussions available for this product.

### Zoho CRM

- Title: [What have you found better than ZOHO](https://www.g2.com/discussions/what-have-you-found-better-than-zoho) — 5 comments, 1 upvote
  > **Top comment:** "Zoho One, with over 45 business applications,  all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus..."
- Title: [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) — 4 comments, 5 upvotes
  > **Top comment:** "It free in trail after that you have to pay "
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) — 3 comments, 1 upvote
  > **Top comment:** "Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to..."
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) — 3 comments
  > **Top comment:** "1. Affordable 
2. Flexible and great customisation 
3. Good user friendly interface "
- Title: [can we create segmentation in this](https://www.g2.com/discussions/can-we-create-segmentation-in-this) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes Lavanya,

Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-soffront-vs-zoho-crm)