Compare Dynamics 365 Sales and Scratchpad 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
$210/month per user
$0.00 Per Month
Dynamics 365 Sales
Star Rating
(1,611)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansScratchpad
Star Rating
(1,494)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansDynamics 365 Sales vs Scratchpad
When assessing the two solutions, reviewers found Scratchpad easier to use, set up, and administer. Reviewers also preferred doing business with Scratchpad overall.
- Reviewers felt that Scratchpad meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Scratchpad is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Scratchpad over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Dynamics 365 Sales
No trial information availableScratchpad
Free Trial is available
Ratings
Meets Requirements
8.1
1,285
9.2
976
Ease of Use
7.4
1,291
9.6
987
Ease of Setup
7.2
411
9.4
115
Ease of Admin
7.6
383
9.0
76
Quality of Support
7.5
1,126
9.7
897
Has the product been a good partner in doing business?
7.8
378
9.6
76
Product Direction (% positive)
6.3
1,266
9.3
823
Features by Category
Sales Force Automation
8.1
964
|
Verified
Not enough data
7.9
679
|
Verified
Not enough data
7.9
903
|
Verified
Not enough data
7.8
970
|
Verified
Not enough data
7.6
735
|
Verified
Not enough data
7.9
866
|
Verified
Not enough data
7.6
729
|
Verified
Not enough data
7.8
719
|
Verified
Not enough data
8.0
768
|
Verified
Not enough data
Marketing Automation
7.6
754
|
Verified
Not enough data
7.5
732
|
Verified
Not enough data
7.8
820
|
Verified
Not enough data
7.6
642
|
Verified
Not enough data
Customer Support
8.0
708
|
Verified
Not enough data
7.8
672
|
Verified
Not enough data
7.9
694
|
Verified
Not enough data
7.7
603
|
Verified
Not enough data
7.9
630
|
Verified
Not enough data
Reporting & Analytics
7.9
896
|
Verified
Not enough data
7.9
945
|
Verified
Not enough data
7.7
783
|
Verified
Not enough data
Mobile & Social
7.5
556
|
Verified
Not enough data
7.6
550
|
Verified
Not enough data
7.4
620
|
Verified
Not enough data
Platform
8.1
293
|
Verified
Not enough data
8.1
307
|
Verified
Not enough data
8.2
301
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
7.9
249
|
Verified
Not enough data
7.8
275
|
Verified
Not enough data
7.7
291
|
Verified
Not enough data
7.8
254
|
Verified
Not enough data
Integration
7.9
297
|
Verified
Not enough data
7.8
232
|
Verified
Not enough data
7.6
238
|
Verified
Not enough data
Generative AI
8.1
18
Not enough data
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Lead Facilitation
Not enough data
7.7
53
Not enough data
8.8
61
Not enough data
8.8
72
Not enough data
8.3
61
Organization
Not enough data
9.6
168
Not enough data
9.7
162
Not enough data
9.1
124
Performance Analysis
Not enough data
8.3
68
Not enough data
8.6
81
Sales Analysis
Not enough data
8.6
75
Not enough data
9.5
111
Generative AI
Not enough data
6.6
17
Not enough data
6.2
17
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.9
182
Not enough data
6.4
116
Not enough data
5.0
100
Not enough data
6.4
85
Not enough data
9.5
195
Not enough data
7.6
130
Not enough data
8.6
148
Repeatability and Reportability
Not enough data
7.9
143
Not enough data
9.0
171
Not enough data
8.8
155
Not enough data
7.2
118
Not enough data
5.6
96
AI and Automation
Not enough data
7.8
129
Not enough data
7.0
110
Not enough data
6.1
95
Not enough data
5.5
94
Not enough data
5.5
95
Generative AI
Not enough data
5.4
74
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
4.3
5
Not enough data
4.7
6
Not enough data
3.3
6
Not enough data
3.9
6
Artificial Intelligence - Conversation Intelligence
Not enough data
3.3
6
Not enough data
6.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
Feature Not Available
Not enough data
7.0
131
Personalization
Not enough data
Feature Not Available
Not enough data
8.9
262
Not enough data
9.1
264
Not enough data
8.0
167
Administrative
Not enough data
9.4
282
Not enough data
8.2
149
Not enough data
7.9
145
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
8.3
42
8.5
21
8.0
42
8.4
20
7.4
38
8.1
21
9.1
46
8.7
20
9.2
40
Predictive Analytics
8.7
20
7.1
39
8.6
19
8.5
39
8.3
19
8.1
38
8.3
19
8.6
43
Sales Management
8.8
20
9.3
46
8.7
19
7.1
40
8.5
20
8.4
41
8.7
20
8.6
43
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
9.2
6
8.6
6
7.9
7
7.5
6
8.1
6
8.6
6
Not enough data
Feedback
8.9
6
8.3
5
8.9
6
6.3
5
8.6
6
8.3
5
9.2
6
6.0
5
8.6
6
10.0
7
8.6
6
8.3
5
8.6
6
7.5
6
Generative AI
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Scratchpad are categorized as Sales Analytics and Sales Coaching
Unique Categories
Dynamics 365 Sales is categorized as CRM
Scratchpad is categorized as Sales Engagement, AI Sales Assistant, Productivity Bots, Sales Performance Management, and Conversation Intelligence
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Computer Software
45.5%
Information Technology and Services
18.9%
Financial Services
4.2%
Marketing and Advertising
3.1%
Telecommunications
2.3%
Other
26.0%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What's a scratchpad?
8 Comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 Comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 Comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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