# Agentforce Education (formerly Salesforce Education Cloud) vs Dynamics 365 Sales Comparison | | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Star Rating** | 4.2 out of 5 | 3.8 out of 5 | | **Total Reviews** | 42 | 1,622 | | **Largest Market Segment** | Mid-Market (50.0% of reviews) | Mid-Market (39.4% of reviews) | | **Entry Level Price** | No pricing available | $210/month per user | --- ## Top Pros & Cons ### Agentforce Education (formerly Salesforce Education Cloud) Pros: - Customization (1 reviews) - Device Management (1 reviews) Cons: - Time-Consuming (2 reviews) - Data Management (1 reviews) ### Dynamics 365 Sales Pros: - Ease of Use (18 reviews) - Integrations (11 reviews) Cons: - Learning Curve (12 reviews) - Complexity (7 reviews) --- ## Ratings Comparison | Rating | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Meets Requirements** | 8.9 (22 reviews) | 8.1 (1295 reviews) | | **Ease of Use** | 8.9 (22 reviews) | 7.5 (1301 reviews) | | **Ease of Setup** | 7.4 (9 reviews) | 7.2 (421 reviews) | | **Ease of Admin** | 8.1 (9 reviews) | 7.6 (386 reviews) | | **Quality of Support** | 8.5 (22 reviews) | 7.5 (1136 reviews) | | **Has the product been a good partner in doing business?** | 9.2 (12 reviews) | 7.8 (381 reviews) | | **Product Direction (% positive)** | 9.4 (19 reviews) | 6.3 (1270 reviews) | --- ## Pricing ### Agentforce Education (formerly Salesforce Education Cloud) #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Dynamics 365 Sales #### Entry-Level Pricing Plan: Dynamics 365 Plan Price: $210 /month per user Description: Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Agentforce Education (formerly Salesforce Education Cloud)** | N/A | N/A | | **Dynamics 365 Sales** | 7.9/10 | 1205 | #### Sales Force Automation | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Contact & Account Management** | Not enough data | 8.1 (967 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.9 (679 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | Not enough data | 7.9 (909 reviews) ✓ Verified | | **Task / Activity Management** | Not enough data | 7.9 (974 reviews) ✓ Verified | | **Territory & Quota Management** | Not enough data | 7.6 (736 reviews) ✓ Verified | | **Desktop Integration** | Not enough data | 7.9 (872 reviews) ✓ Verified | | **Product & Price List Management** | Not enough data | 7.6 (730 reviews) ✓ Verified | | **Quote & Order Management** | Not enough data | 7.8 (722 reviews) ✓ Verified | | **Customer Contract Management** | Not enough data | 8.0 (768 reviews) ✓ Verified | #### Marketing Automation | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Email Marketing** | Not enough data | 7.6 (754 reviews) ✓ Verified | | **Campaign Management** | Not enough data | 7.5 (732 reviews) ✓ Verified | | **Lead Management** | Not enough data | 7.9 (823 reviews) ✓ Verified | | **Marketing ROI Analytics** | Not enough data | 7.6 (642 reviews) ✓ Verified | #### Customer Support | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Case Management** | Not enough data | 8.0 (708 reviews) ✓ Verified | | **Customer Support Portal** | Not enough data | 7.8 (672 reviews) ✓ Verified | | **Knowledge Base** | Not enough data | 7.9 (694 reviews) ✓ Verified | | **Call Center Features** | Not enough data | 7.7 (603 reviews) ✓ Verified | | **Support Analytics** | Not enough data | 7.9 (630 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Reporting** | Not enough data | 7.9 (897 reviews) ✓ Verified | | **Dashboards** | Not enough data | 7.9 (946 reviews) ✓ Verified | | **Forecasting** | Not enough data | 7.7 (785 reviews) ✓ Verified | #### Mobile & Social | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Social Collaboration Features** | Not enough data | 7.5 (556 reviews) ✓ Verified | | **Social Network Integration** | Not enough data | 7.6 (550 reviews) ✓ Verified | | **Mobile User Support** | Not enough data | 7.4 (621 reviews) ✓ Verified | #### Platform | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Customization** | Not enough data | 8.1 (294 reviews) ✓ Verified | | **Workflow Capability** | Not enough data | 8.1 (310 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 8.2 (303 reviews) ✓ Verified | | **Internationalization** | Not enough data | 7.9 (228 reviews) ✓ Verified | | **Sandbox / Test Environments** | Not enough data | 7.9 (250 reviews) ✓ Verified | | **Document & Content Mgmt.** | Not enough data | 7.9 (278 reviews) ✓ Verified | | **Performance and Reliability** | Not enough data | 7.7 (293 reviews) ✓ Verified | | **Output Document Generation** | Not enough data | 7.8 (255 reviews) ✓ Verified | #### Integration | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Data Import & Export Tools** | Not enough data | 7.9 (298 reviews) ✓ Verified | | **Integration APIs** | Not enough data | 7.8 (235 reviews) ✓ Verified | | **Breadth of Partner Applications** | Not enough data | 7.6 (240 reviews) ✓ Verified | #### Generative AI | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **AI Text Generation** | Not enough data | 7.9 (18 reviews) | #### Agentic AI - CRM | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | | **Multi-step Planning** | Not enough data | 7.7 (5 reviews) | | **Cross-system Integration** | Not enough data | 8.3 (9 reviews) | | **Adaptive Learning** | Not enough data | 9.0 (5 reviews) | | **Natural Language Interaction** | Not enough data | 8.3 (5 reviews) | | **Proactive Assistance** | Not enough data | 9.0 (5 reviews) | | **Decision Making** | Not enough data | 9.0 (5 reviews) | ### Admissions and Enrollment Management | Product | Score | Reviews | |---|---|---| | **Agentforce Education (formerly Salesforce Education Cloud)** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Functionality | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Email marketing ** | Not enough data | Not enough data | | **SMS Alerts** | Not enough data | Not enough data | | **Event Management** | Not enough data | Not enough data | | **Financial Management ** | Not enough data | Not enough data | | **Interview Scheduling** | Not enough data | Not enough data | | **Mobile Application ** | Not enough data | Not enough data | | **Forms Automation** | Not enough data | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Lead Nurturing ** | Not enough data | Not enough data | | **Automated Reminders** | Not enough data | Not enough data | #### Data Management | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Analytical Tools** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Funnel Management** | Not enough data | Not enough data | #### Agentic AI - Admissions and Enrollment Management | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | ### Alumni Management | Product | Score | Reviews | |---|---|---| | **Agentforce Education (formerly Salesforce Education Cloud)** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Platform Basics | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Alumni records and contacts** | Not enough data | Not enough data | | **Networking events** | Not enough data | Not enough data | | **Alumni events** | Not enough data | Not enough data | | **Communication within alumni group** | Not enough data | Not enough data | | **Alumni Engagement** | Not enough data | Not enough data | | **Donation Collecting** | Not enough data | Not enough data | #### Platform Basics | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Alumni events** | Not enough data | Not enough data | | **Communication within alumni group** | Not enough data | Not enough data | | **Alumni Engagement** | Not enough data | Not enough data | | **Donation Collecting** | Not enough data | Not enough data | | **Member directory** | Not enough data | Not enough data | | **Networking opportunities** | Not enough data | Not enough data | #### Platform Additional Functionality | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Fundraising events** | Not enough data | Not enough data | | **Career portals** | Not enough data | Not enough data | | **Newsletter Sharing** | Not enough data | Not enough data | #### Platform Additional Functionality | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Fundraising events** | Not enough data | Not enough data | | **Newsletter Sharing** | Not enough data | Not enough data | | **Job Portals** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Agentforce Education (formerly Salesforce Education Cloud)** | N/A | N/A | | **Dynamics 365 Sales** | 8.6/10 | 23 | #### Agentic AI - Sales Analytics | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Data Sourcing** | Not enough data | 8.7 (22 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.4 (22 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.3 (21 reviews) | | **Interactive Dashboards** | Not enough data | 8.2 (22 reviews) | | **Data Segmentation** | Not enough data | 8.7 (21 reviews) | #### Predictive Analytics | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Lead Scoring** | Not enough data | 8.7 (21 reviews) | | **Opportunity Scoring** | Not enough data | 8.7 (20 reviews) | | **Risk Analysis** | Not enough data | 8.4 (20 reviews) | | **Live Forecasting** | Not enough data | 8.4 (20 reviews) | #### Sales Management | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.8 (21 reviews) | | **Sales Gamification** | Not enough data | 8.8 (20 reviews) | | **Account-Based Analytics** | Not enough data | 8.4 (21 reviews) | | **Activity Tracking** | Not enough data | 8.7 (21 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Agentforce Education (formerly Salesforce Education Cloud)** | N/A | N/A | | **Dynamics 365 Sales** | 8.6/10 | 6 | #### Agentic AI - Sales Coaching | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Knowledge Base** | Not enough data | 8.9 (6 reviews) | | **Coaching Materials** | Not enough data | 8.6 (6 reviews) | | **Playbook Creation** | Not enough data | 7.5 (6 reviews) | | **Video Record** | Not enough data | 8.6 (6 reviews) | #### Feedback | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Review** | Not enough data | 8.9 (6 reviews) | | **Scorecard** | Not enough data | 8.9 (6 reviews) | | **Coaching Card** | Not enough data | 8.6 (6 reviews) | | **Leaderboard** | Not enough data | 9.2 (6 reviews) | | **Real-Time Updates** | Not enough data | 8.6 (6 reviews) | | **Notifications** | Not enough data | 8.6 (6 reviews) | | **Competition** | Not enough data | 8.6 (6 reviews) | #### Generative AI | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Academic Advising | Product | Score | Reviews | |---|---|---| | **Agentforce Education (formerly Salesforce Education Cloud)** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Planning | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Creating plans** | Not enough data | Not enough data | | **Scenarios** | Not enough data | Not enough data | #### Progress monitoring | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Degree progress** | Not enough data | Not enough data | | **Reporting and analytics** | Not enough data | Not enough data | | **Identifying at-risk students** | Not enough data | Not enough data | | **Recording notes** | Not enough data | Not enough data | #### Outreach | Feature | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Messaging** | Not enough data | Not enough data | | **Appointment scheduling** | Not enough data | Not enough data | | **Alerts and Notifications** | Not enough data | Not enough data | | **Self-Service tools** | Not enough data | Not enough data | | **Mobility** | Not enough data | Not enough data | --- ## Categories **Unique to Agentforce Education (formerly Salesforce Education Cloud) (4):** [Academic Advising Software](https://www.g2.com/categories/academic-advising), [Admissions and Enrollment Management Software](https://www.g2.com/categories/admissions-and-enrollment-management), [Alumni Management Software](https://www.g2.com/categories/alumni-management), [School Management Software](https://www.g2.com/categories/school-management-software) **Unique to Dynamics 365 Sales (3):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Education (formerly Salesforce Education Cloud) | Dynamics 365 Sales | |---|---|---| | **Small-Business** | 15.8% | 31.2% | | **Mid-Market** | 50.0% | 39.4% | | **Enterprise** | 34.2% | 29.4% | ### By Industry #### Agentforce Education (formerly Salesforce Education Cloud) - **Higher Education:** 39.5% - **Education Management:** 31.6% - **Non-Profit Organization Management:** 5.3% - **Research:** 2.6% - **Primary/Secondary Education:** 2.6% - **Hospital & Health Care:** 2.6% - **Government Administration:** 2.6% - **Cosmetics:** 2.6% - **Computer Software:** 2.6% - **Commercial Real Estate:** 2.6% - **Other:** 5.3% #### Dynamics 365 Sales - **Information Technology and Services:** 12.7% - **Computer Software:** 8.3% - **Retail:** 3.9% - **Marketing and Advertising:** 3.9% - **Financial Services:** 3.9% - **Accounting:** 2.8% - **Education Management:** 2.3% - **Non-Profit Organization Management:** 2.3% - **Insurance:** 2.3% - **Real Estate:** 2.3% - **Other:** 55.2% --- ## Alternatives ### Alternatives to Agentforce Education (formerly Salesforce Education Cloud) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) — 4.4/5 stars (74 reviews) - [Workday Student](https://www.g2.com/products/workday-student/reviews) — 4.0/5 stars (58 reviews) - [Wisenet](https://www.g2.com/products/adapt-it-wisenet/reviews) — 4.2/5 stars (407 reviews) - [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews) — 4.8/5 stars (842 reviews) - [PowerSchool SIS](https://www.g2.com/products/powerschool-sis/reviews) — 4.2/5 stars (742 reviews) - [Follett Destiny Library Manager](https://www.g2.com/products/follett-software-follett-destiny-library-manager/reviews) — 4.3/5 stars (432 reviews) - [ParentSquare](https://www.g2.com/products/parentsquare/reviews) — 4.6/5 stars (335 reviews) - [Ellucian Student](https://www.g2.com/products/ellucian-student/reviews) — 3.4/5 stars (263 reviews) - [TargetX](https://www.g2.com/products/targetx/reviews) — 3.9/5 stars (38 reviews) - [Vaave](https://www.g2.com/products/coherendz-india-private-limited-vaave/reviews) — 4.8/5 stars (211 reviews) ### Alternatives to Dynamics 365 Sales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14709 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13867 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3090 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1442 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews) --- ## Top Discussions ### Agentforce Education (formerly Salesforce Education Cloud) - Title: [Do universities use Salesforce?](https://www.g2.com/discussions/do-universities-use-salesforce) — 2 comments > **Top comment:** "Salesforce has introduced EDA ( education data architecture), which is a plus for a CRM. Many universities uses Salesforce. As example, and ine middle-east..." - Title: [Types of Educational Institutions](https://www.g2.com/discussions/types-of-educational-institutions) — 2 comments, 1 upvote > **Top comment:** "Super. I am excited to learn more about the new features of my favorite platform, which I often use for educational purposes. By the way, I recently found a..." ### Dynamics 365 Sales - Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..." - Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..." - Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales: Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..." - Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel. ..." - Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment > **Top comment:** "1. In-store and Online Sales. 2.Inventory Management. 3.Customer Engagement. 4.Omnichannel Capabilities. 5.Payment Processing. 6.Reporting and Analytics." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-education-formerly-salesforce-education-cloud-vs-dynamics-365-sales)